Hardship LevelA (least hardship)
Family TypeFamily
Family TypeFamily
Residential location (if applicable)
GradeGS7
Staff Member / Affiliate TypeGeneral Service
ReasonRegular > Regular Assignment
Target Start Date2024-07-08
Job Posting End DateJuly 28, 2024
Standard Job Description
Senior Business Analysis Associate
Organizational Setting and Work Relationships
The Senior Business Analysis Associate normally reports to a (Senior) Business Analyst. The principal role of the incumbent is to support ongoing and overall end-to-end integration of ERP modules within the Area of Responsibility (AoR). Integrations with other systems that connect to/from ERP will also be supported by the Senior Business Analyst with assistance from the incumbent. System change requests are often in relation to policy changes or the re-engineering of procedures, or key initiatives such as Strategic Workforce Planning.
Tasks will include translation of business requirements into specifications for IT developers who are managed by the Division of Information System and Telecommunication (DIST). The incumbent will work closely with the Senior Business Analyst and other colleagues towards enhancement and automation of their business processes using technology, including advanced Excel, BI tools, Sharepoint and Artificial Intelligence.
As needed, the incumbent will also assist the Senior Business Analyst in analysis and testing of ERP functionality changes which may result from technical/image upgrades. The incumbent will assist the Senior Business Analyst with day-to-day support to the users as needed per escalation of issues.
All UNHCR staff members are accountable to perform their duties as reflected in their job description. They do so within their delegated authorities, in line with the regulatory framework of UNHCR which includes the UN Charter, UN Staff Regulations and Rules, UNHCR Policies and Administrative Instructions as well as relevant accountability frameworks. In addition, staff members are required to discharge their responsibilities in a manner consistent with the core, functional, cross-functional and managerial competencies and UNHCR's core values of professionalism, integrity and respect for diversity.
Duties
- Assist in solutions and design for business process challenges, using technology.
- Assist in re-engineering/enhancement of business processes or current ERP module/functionality, to ensure compliancy of relevant policies and administrative instructions.
- Interface with system design and development counterparts in DIST to finalize enhancement/change request specifications.
- Assist in providing quality assurance (pre UAT testing) of developed solutions.
- Assist in coordination of User Acceptance testing (UAT), and perform UAT as needed.
- Assist in the implementation of new functions, coaching/training resources as related to the deployment of new ERP functions.
- Assist in process improvement discussions, looking for streamlining opportunities with view to standardizing and simplifying processes and services.
- Prepare end-user training materials and assist in formulating training approaches which align with functionality being deployed.
- Provide post-change follow-up support to units and staff to ensure successful stabilisation.
- Use tools such as PowerBI, Excel, ERP Query Manager, Sharepoint, and Artificial Intelligence tools, to support and provide efficiencies to business processes as they relate to the application and data.
- Keep informed regarding developments in ERP and BI systems.
- Manage priorities.
- Support the identification and management of risks and seek to seize opportunities impacting objectives in the area of responsibility. Ensure decision making in risk based in the functional area of work. Raise risks, issues and concerns to a supervisor or to relevant functional colleague(s).
- Perform other related duties as required.
Minimum Qualifications
Years of Experience / Degree Level
For G7 - 4 years relevant experience with High School Diploma; or 2 years relevant work experience with Bachelor or equivalent or higher
Field(s) of Education
Not applicable.
Certificates and/or Licenses
Business Administration; Information Technology; International Relations;
(Certificates and Licenses marked with an asterisk* are essential)
Relevant Job Experience
Essential
Completion of secondary education with post-secondary certificate/training in the field of business administration, international relations, information technology or related fields. Minimum 4 years relevant work experience with IT systems and in business analysis. Prior experience with ERP. Experience in finding technical solutions and efficiencies for business process challenges. Involvement in change management initiatives in an international or multinational environment, with specific change management experience in at least one ERP deployment project/key initiative, preferably within the UN system. Experience with procedures/processes in the AOR and exposure to provision of support services in an International Organization.
Desirable
Very good working knowledge of standard desktop tools such as MS Office suite, advanced Sharepoint, advanced Excel skills, and basic knowledge of Oracle SQL is an asset. Demonstrated ability to learn new software tools and methods of supporting business processes. Experience with PowerBI and Artificial Intelligence is an asset. Successful completion of one or more courses related to PeopleSoft HCM systems. Interest and passion for technology. Demonstrated ability to manage tasks to a target timeline. Ability to articulate ideas, oral and written, to both technical and non-technical audiences. Experience with UN or International Organization rules/procedures and processes. Experience with UNHCR business functions and/or policies and practices. Knowledge of additional UN language(s).
Functional Skills
IT-Business Analysis (BA)
IT-ERP (Enterprise Resource Planning) Functional Knowledge
IT-Enterprise Resource Planning (ERP)
IT-Microsoft Server Technology
IT-Microsoft Excel
IT-Microsoft Office Productivity Software
IT-Computer Literacy
(Functional Skills marked with an asterisk* are essential)
Language Requirements
For International Professional and Field Service jobs: Knowledge of English and UN working language of the duty station if not English.
For National Professional jobs: Knowledge of English and UN working language of the duty station if not English and local language.
For General Service jobs: Knowledge of English and/or UN working language of the duty station if not English.
All UNHCR workforce members must individually and collectively, contribute towards a working environment where each person feels safe, and empowered to perform their duties. This includes by demonstrating no tolerance for sexual exploitation and abuse, harassment including sexual harassment, sexism, gender inequality, discrimination, and abuse of power.
As individuals and as managers, all must be proactive in preventing and responding to inappropriate conduct, support ongoing dialogue on these matters and speaking up and seeking guidance and support from relevant UNHCR resources when these issues arise.
This is a Standard Job Description for all UNHCR jobs with this job title and grade level. The Operational Context may contain additional essential and/or desirable qualifications relating to the specific operation and/or position. Any such requirements are incorporated by reference in this Job Description and will be considered for the screening, shortlisting and selection of candidates.
Desired Candidate Profile The incumbent should have (preferably) 4 years of experience working in software development field and fully acquainted in front-end (HTML5, CSS3, JavaScript ES6+) and back-end (Node.js and Express.js) technologies.
Familiarity with creating and working with APIs and dealing with database management systems (PostgreSQL and SQL Server and others) is highly desired.
Experience with .NET and familiarity with Microsoft technologies will be considered a significant advantage.
Software Quality assurance and DevOps experience is highly desired.
The incumbent is expected to have strong communication and collaboration skills and experience working within a team.
Required languages (expected Overall ability is at least B2 level): English
,Arabic
,
Desired languages
,
,
Operational context
To view occupational safety and health considerations for this duty station, please visit: https://wwwnc.cdc.gov/travel.
This position will be within the Data, Identity Management and Analysis (DIMA) unit. The successful candidate will be acting as (Senior Full Stack Developer), and will play a crucial role in our team focusing on developing end-to-end software solutions as part of a cross-functional team throughout the entire software development lifecycle.
The ideal candidate will be responsible for both front-end and back-end development, ensuring the seamless integration of user interface components with server-side logic. On the front-end, the developer will design and implement user interface components using React.js, translate designs and wireframes into high-quality, responsive web components and optimize them for performance across different devices and browsers, with proficiency in front-end languages (HTML5, CSS3, JavaScript ES6+) being essential. On the backend, the developer will build the server-side logic of web applications using Node.js and Express.js, develop and maintain RESTful APIs, manage PostgreSQL and SQL Server databases, and ensure the security of data between the server and users. The Senior Business Analysis Associate will adhere to high coding standards, participate in team discussions and code reviews, troubleshoot issues to maintain the usability, aesthetics, and performance of the application, and stay up to date with new technologies and industry trends.
Experience with .NET and familiarity with Microsoft technologies will be considered a significant advantage for this position.
As a senior team member, the developer will serve as a quality assurance lead, ensuring adherence to coding best practices, and play a key role in sprint planning and coordination. Candidates who are comfortable in a diverse role and have a broad understanding of various aspects of software development are strongly encouraged to apply.
This position is based in Amman, Jordan within the MENA regional bureau.
Additional Qualifications
SkillsIT-Business Analysis (BA), IT-Computer Literacy, IT-Enterprise Resource Planning (ERP), IT-ERP (Enterprise Resource Planning) Functional Knowledge, IT-Microsoft Excel, IT-Microsoft Office Productivity Software, IT-Microsoft Server Technology
Education
CertificationsBusiness Administration - Other, Information Technology - Other, International Relations - Other
Work Experience
CompetenciesAccountability, Analytical thinking, Client & results orientation, Commitment to continuous learning, Communication, Innovation & creativity, Organizational awareness, Teamwork & collaboration, Technological awareness
UNHCR Salary Calculator
https://icsc.un.org/Home/SalaryScales
Additional InformationWritten test is required (eliminatory)
Functional clearanceThis position doesn't require a functional clearance