Org. Setting and ReportingUNRWA is a United Nations agency established by the General Assembly in 1949 and is mandated to provide assistance and protection to a population of some 5.8 million registered Palestine refugees. Its mission is to help Palestine refugees in Jordan, Lebanon, Syria, West Bank and the Gaza Strip to achieve their full potential in human development, pending a just solution to their plight. UNRWA's services encompass education, health care, relief and social services, camp infrastructure and improvement, microfinance, and emergency assistance. UNRWA is the largest UN operation in the Middle East with more than 30,000 staff. UNRWA is funded almost entirely by voluntary contributions. If you are looking for a rewarding opportunity to make a tangible difference for one of the most vulnerable communities in the world, UNRWA would like to hear from you. The Senior Functional Expert is responsible, as applicable, to the Head, Business Service Management Section, OR to the Head, IT Service Centre, and receives technical guidance, as applicable, from the Chief, Business Engagement Division or Head, Business Service Management Section. Responsibilities- Analyses user requirements and needs; develops and proposes technical solutions to implement requirements and changes within systems constraints; prepares functional and technical solution documents; draws new/changed workflows and processes; prepares, coordinates and obtains user approval/s for system implementation, rollout and training plans. - Manages the planning and implementation of information systems projects; develops project plans and budgets; tracks and monitors project progress against plans, budgets, scope and quality standards; liaises with users during all phases of project development and implementation. - Provides supervision and professional guidance to assigned project team; facilitates communications between Information Management Department and its major stakeholders. - Organizes and performs unit and integrated testing for new systems and changes to existing systems; oversees the development and implementation of test cases; assists users in conducting acceptance testing; develops training materials and operating guidelines for new systems; writes reports and papers on project/system status and issues. Prepares ‘Request for Information’, ‘Request for Proposal’ and contract documents for the development and implementation of new systems; negotiates with vendors/ contractors changes to existing systems including work scope, effort estimate, time schedule and costs; contracts vendors/contractors upon Agency’s approval; manages the performance of contractors on assigned projects. CompetenciesUN Core Values of Integrity, Professionalism and Respect for Diversity, and Core Competencies of Communication, Working with People and Drive for Results apply by default. Learning and Researching Relating and Networking Applying Technical Expertise Coping with Pressure and Setbacks Planning and Organizing Delivering Results Creating and Maintaining Impact and Partnership EducationAdvanced university degree from an accredited Education institution in computer science or in business administration with emphasis on computer-related studies and/or information technology. Formal training in project management techniques. Job - Specific QualificationBusiness Analysis Certification is desirable. Project Management Certification is desirable. Formal training in project management techniques is required. Work ExperienceA minimum of seven years of experience in the area of business analysis, applications development and implementation is required. Knowledge/experience in the automation of one or more of the following areas: population registration, relief services, education, health, microfinance and ERP systems is required. Thorough knowledge and proven hands-on experience in web projects involving multi-tier application development, object-oriented design and programming and utilizing .Net tools over major RDBMS, preferably MS SQL is required. Experience in the use of a standard SDLC methodology, project management tools and techniques in addition to using standard productivity tools such as MS Office and MS Project is required. Are you a registered Palestine refugee? If yes, please provide your Ration Card Number. It is highly recommended to respond to this question in order to assist us in further assessing your application. Please explain below? Is required. Do you have close relative(s) in UNRWA (mother, father, daughter, son, sister brother)? If yes, please provide full name(s) and relationship. It is highly recommended to respond to this question in order to assist us in further assessing your application. Please explain below. Is required Candidates are required to make a declaration as to whether they have any current or past affiliations with non-governmental organizations, academic institutions, political organizations, military, or have/are engaged in activities or have made any public statements, that could be seen to impact their neutrality, objectivity or independence in the performance of their duties for the UN / UNRWA. Any declaration will not necessarily disqualify candidates from consideration for this post. Business Analysis Certification is desirable Project Management Certification is desirable LanguagesEnglish and French are the working languages of the United Nations Secretariat. For this job opening, English is required. There are no additional desirable languages specified. The table below shows the minimum required level for each skill in these languages, according to the UN Language Framework (please consult https://languages.un.org for details).