Back Security Operations Centre (SOC) Clerk

Background

SOC is established to support the safety and security of personnel, premises, assets and operations working for the United Nations Security Management System (UNSMS).  SOC operates on 24/7 basis.  SOC monitors, facilitates and coordinates the data and voice communications and applications using the Security Communications System (SCS).

Other responsibilities include monitoring the available channels of early warnings, e.g. mass media or surveillance capabilities, facilitating interaction with security interlocutors/ emergency response structures of Government of Iraq, maintaining administrative data supporting security communications, such as aggregating contact data for UNSMS personnel, offices, vehicles, and emergency services.  SOC supports UNSMS crisis coordination and response effort.

This position is located in the UNDSS office in Baghdad / Iraq, locally administered by the UNDP and is financed by the Local Cost-Shared Security Budget  to support all the above, with specific focus on the facilitation of the interaction with GoI security counterparts, such as National Operations Centre (NOC), responsible for providing clearances of different activities and movements, providing Iraqi Security Forces (ISF) escorts for UN operations and movements across Iraq, as applicable.

Duties and Responsibilities

Operational:  

Security Opeational Support, including liaison and coordination of matters relating to UN personnel on mission.

• Liaise and coordinate with local authorities/security apparatus for authorizations and approvals for UN staff missions/movements; liaison and coordination with local Airport authorities to facilitate access to restricted areas, such as UNAMI air terminal/FSB and visits of Senior UN Officials
• Liaise and Coordination with UNCT SFPs for National Operations Centre (NOC) clearances and Iraqi Security Foreces (ISF) escorts 
• Submit all UN vehicle details for approval from Government allowing UN vehicles unimpeded access including to restricted area, on time.

  Maintaining an enabling secure environment for the facilitation and conduct of UN operations and program delivery.

  • Receives, transmits or relays security and safety messages and information on behalf of the Designated Official/Area Security Coordinator/Senior Security Personnel (as applicable) via all identified means of communication to personnel.
  • Escalates situation upon receipt of notifications of security and safety incidents via the appropriate and defined channels for follow-up and support.
  • Monitors the movement of field missions, using the SCS and Vehicle Tracking System (VTS), as defined by the Security Risk Management (SRM) process and appropriate local standard operating procedures (SOPs);
  • Report immediately to the Head of SOC or Officer in charge of the SOC and to the affected AFP Security in the event tracking device panic button is activated.

    Maintaining and updating database for staff information and presenting reports when needed.

    • Maintains the contact and residence details of all UNSMS personnel and their eligible dependents (and if applicable contact details of NGOs and implementing partners), and the contact details of premises and vehicles.
    • Maintains the UN warden lists. 
    • Maintains the contact details of the response team emergency services and support structures of host government, local authorities and contracted private security companies; direct personnel to the nearest one during times of security or safety incidents.
    • Maintains records and logs of actions and communications undertaken to support security or safety incidents or any other critical communications.
    • Prepares and submits reports, as directed by the most senior security professional.

      Compliance with UNDSS Mandatory Requirements

      • Conduct all security planning that will ensure the effective implementation of policies, plans, projects and programmes, as delegated.
      • Ensure UN missions processed, approved, and supported  as required through SOC.
      • Ensure the effective implementation of policies, plans, projects, and programs as directed by chain of command.

        Administrative:

        Managing information

        • Maintain, with an appropriate level of confidentiality, in accordance with UN information management policies and established SOPs for personnel, the current contact and residence details of all UNSMS personnel and their eligible, and the contact details of vehicles, premises and assets;
        • Ensure availability of the current contact details of the response teams of emergency services and support structures of host government and local authorities
        • Ensure that actions and communications undertaken to support security or safety incidents, or any other critical communications, are recorded and logged.
        • Prepare and submit reports and summaries as required.
        • Assist in the review of SOPs.

          The incumbent performs other duties within their functional profile as deemed necessary for the efficient functioning of the Office and the Organization, and Supports activities of UNDSS Iraq as required, including surge deployment to other regions within Iraq.

          Institutional Arrangement

          Under the guidance and supervision of the Head of SOC or OIC, the Security Operations Centre Clerk working in SOC will be responsible for the above mentioned aspects to contribute into enabling safe conduct of activities by UNSMS entities in Iraq.

          Competencies Core Achieve Results: LEVEL 1: Plans and monitors own work, pays attention to details, delivers quality work by deadline Engage and Partner: LEVEL 1: Demonstrates compassion/understanding towards others, forms positive relationships Act with Determination:  LEVEL 1: Shows drive and motivation, able to deliver calmly in face of adversity, confident Think Innovatively: LEVEL 1: Open to creative ideas/known risks, is pragmatic problem solver, makes improvements  Learn Continuously: LEVEL 1: Open minded and curious, shares knowledge, learns from mistakes, asks for feedback Adapt with Agility: LEVEL 1: Adapts to change, constructively handles ambiguity/uncertainty, is flexible  Enable Diversity and Inclusion: LEVEL 1: Appreciate/respect differences, aware of unconscious bias, confront discrimination 

          People Management / NA
          Cross-Functional & Technical competencies 

          Thematic Area Name Definition Business Direction and strategy Effective Decision Making

          Take decisions in a timely and efficient manner in line with one's authority, area of expertise and resources and take into consideration potential wider implications. 

          Business Development 

          📚 𝗗𝗶𝘀𝗰𝗼𝘃𝗲𝗿 𝗛𝗼𝘄 𝘁𝗼 𝗚𝗲𝘁 𝗮 𝗝𝗼𝗯 𝗶𝗻 𝘁𝗵𝗲 𝗨𝗡 𝗶𝗻 𝟮𝟬𝟮𝟯! 🌍🤝 𝗥𝗲𝗮𝗱 𝗼𝘂𝗿 𝗡𝗘𝗪 𝗥𝗲𝗰𝗿𝘂𝗶𝘁𝗺𝗲𝗻𝘁 𝗚𝘂𝗶𝗱𝗲 𝘁𝗼 𝘁𝗵𝗲 𝗨𝗡 𝟮𝟬𝟮𝟯 𝘄𝗶𝘁𝗵 𝘁𝗲𝘀𝘁 𝘀𝗮𝗺𝗽𝗹𝗲𝘀 𝗳𝗼𝗿 𝗨𝗡𝗛𝗖𝗥, 𝗪𝗙𝗣, 𝗨𝗡𝗜𝗖𝗘𝗙, 𝗨𝗡𝗗𝗦𝗦, 𝗨𝗡𝗙𝗣𝗔, 𝗜𝗢𝗠 𝗮𝗻𝗱 𝗼𝘁𝗵𝗲𝗿𝘀! 🌐

          ⚠️ 𝐂𝐡𝐚𝐧𝐠𝐞 𝐘𝐨𝐮𝐫 𝐋𝐢𝐟𝐞 𝐍𝐨𝐰: 𝐏𝐨𝐰𝐞𝐫𝐟𝐮𝐥 𝐓𝐞𝐜𝐡𝐧𝐢𝐪𝐮𝐞𝐬 𝐡𝐨𝐰 𝐭𝐨 𝐠𝐞𝐭 𝐚 𝐣𝐨𝐛 𝐢𝐧 𝐭𝐡𝐞 𝐔𝐧𝐢𝐭𝐞𝐝 𝐍𝐚𝐭𝐢𝐨𝐧𝐬 𝐍𝐎𝐖!

          Knowledge Generation 

          • Ability to research information and to turn it into useful knowledge, relevant for context, or responsive to a stated need. 
          • Ability to apply existing concepts to new situations, and to develop new concepts to generate workable solutions and new approaches. 
          • Knowledge of relevant concepts, conceptual models, and theories that can be useful in addressing new situations.  Business Management 

            Customer Satisfaction/Client Management 

            • Ability to respond timely and appropriately with a sense of urgency, provide consistent solutions, and deliver timely and quality results and/or solutions to fulfil and understand the real customers' needs. 
            • Provide inputs to the development of customer service strategy. Look for ways to add value beyond clients' immediate requests. 
            • Ability to anticipate client's upcoming needs and concerns.  Business Management Communications
              • Communicate in a clear, concise and unambiguous manner both through written and verbal communication; to tailor messages and choose communication methods depending on the audience. 
              • Ability to manage communications internally and externally, through media, social media and other appropriate channels  Business Management Digital Awareness and Literacy
                • Ability to monitor new and emerging technologies, as well as understand their usage, potential, limitations, impact, and added value. 
                • Ability to rapidly and readily adopt and use new technologies in professional activities, and to empower others to use them as needed. Knowledge of the usage of digital technologies and emerging trends.  Business Management Working with Evidence and Data Ability to inspect, cleanse, transform and model data with the goal of discovering useful information, informing conclusions and supporting decision-making. Security Services

                  Security advice, planning and 

                  coordination

                  Ability to provide with authoritative advice and guidance on security management, plan and coordinate security activities

                  Required Skills and Experience

                  Education:

                  • Secondary education is required, or 
                  • A university degree in security management, business administration, Telecommunication Engineering/ICT/IT/Electronics, or relevant related field will be given due consideration, but it is not a requirement.
                     

                    Experience:

                    • Minimum of 4 years (with high school diploma) or 1 years (with bachelor’s degree) of work experience in Telecommunication, ICT, Electronics security, military, police, emergency response or relevant field is required.
                    • Good knowledge of Security Communications System equipment (radio, satellite and web-based communications) or CCTV systems.
                    • Experience in the use of computers, office software packages (MS Word, Excel, etc), database packages, Power BI and other computer based, web and smartphone applications.
                    • Previous experience in information management with army, police security operations center, UN System or international organizations is desirable.
                    • Experience with radio, satellite and web-based communications is desirable.
                    • Prior relevant working experience within the UN system, an international organization or an international NGO is desirable.
                    • Experience in the use of data analysis or business intelligence tools is desirable.
                    • Good knowledge of Turbonet and Track24 platforms is desirable.

                      Required Language

                      • Fluency in both oral and written communication in English and Arabic languages is required with strong written formal Arabic skills.
                      • Knwoledge of Kurdish language is desired

                        Professional Certificates

                        • Completion of a core UN Security Management System formal training, e.g. FSA, SCP is an asset

                          Equal opportunity

                          As an equal opportunity employer, UNDP values diversity as an expression of the multiplicity of nations and cultures where we operate and, as such, we encourage qualified applicants from all backgrounds to apply for roles in the organization. Our employment decisions are based on merit and suitability for the role, without discrimination. 

                          UNDP is also committed to creating an inclusive workplace where all personnel are empowered to contribute to our mission, are valued, can thrive, and benefit from career opportunities that are open to all.

                          Sexual harassment, exploitation, and abuse of authority

                          UNDP does not tolerate harassment, sexual harassment, exploitation, discrimination and abuse of authority. All selected candidates, therefore, undergo relevant checks and are expected to adhere to the respective standards and principles. 

                          Right to select multiple candidates

                          UNDP reserves the right to select one or more candidates from this vacancy announcement.  We may also retain applications and consider candidates applying to this post for other similar positions with UNDP at the same grade level and with similar job description, experience and educational requirements.

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