Mercy Corps is powered by the belief that a better world is possible. To do this, we know our teams do their best work when they are diverse and every team member feels that they belong. We welcome diverse backgrounds, perspectives, and skills so that we can be stronger and have long term impact.
Program / Department Summary
Mercy Corps’ Crisis Analysis teams aggregate and analyze data to improve decision making and access in complex crises. The team's support our programming in complex crises across the globe. The teams directly contribute to data-driven decision making by layering information from primary sources, open sources and responders’ programmatic data, where it is analyzed by subject matter experts and data scientists. This analysis is grounded in Mercy Corps’ status as an operational NGO, keeping our products constructive and relevant.
Crisis Analysis has a strong presence in the MENA and Europe region, operating in several crisis and conflict settings. In addition to several country focused teams, Mercy Corps is expanding its regional Crisis Analysis capacity significantly over the course of 2024, to cover cross-cutting political, conflict, climate and economic dynamics.
As part of this expansion Mercy Corps is seeking to recruit a program support officer to support Crisis Analysis teams around the region, as well as the regional Crisis Analysis.
General Position Summary
The program support officer provides administrative and organizational support to Crisis Analysis teams across the region to support the growth and implementation of high-quality and impactful Crisis Analysis programming. This support also extends to the Crisis Analysis teams themselves, supporting their compliance with Mercy Corps policies and procedures. They will play a key role in maintaining and improving analytical standards within the teams, and improving processes and administrative functions for a growing team across MENA and Europe
Essential Job Responsibilities
ADMINISTRATIVE SUPPORT
Ensure necessary documentation has been submitted to relevant people; support new hires/consultants/interns/etc.
Manage consultant contracts for CA teams across the region, including supporting new contracts, extensions, and consultancy payments.
Support CA travel administration, world closely with finance officers at regional and country level to support financial management of CA work across the region.
Support organization of internal and external events (such as MENA/Europe CA meetings and events, conferences, trainings, donor meetings, etc).
GRANT ADMINISTRATION:and MANAGEMENT
For Regional CA and relevant country-level CA teams, complete administrative tasks such as maintaining required documentation, as per the Program File, and knowledge management of grants, copy-edit support of reports, etc.
Support CA teams in drafting donors reports and generating lessons learnt, success stories and other impactful pieces relevant to donors and external stakeholders.
PROPOSAL and NEW BUSINESS COORDINATION:
Provide administrative support for proposal development such as drafting Past Performance Reports/capacity statements/or other required documents, copy-editing, and final compilation for submission.
Tracking of funding opportunities relevant to Crisis Analysis in MENA/Europe
ANALYTICAL SUPPORT:
Provide surge support to MENA/Europe CA team and country-level CA teams as requested, including conducting research, managing data, contributing analysis and preparing products for publication.
KNOWLEDGE MANAGEMENT:
Maintain up to date product and grant information in Mercy Corps’ online knowledge management tools.
and development work, while actively engaging beneficiary communities as equal partners in the design, monitoring and evaluation of our field projects.
Supervisory Responsibility
None.
Accountability
Reports Directly To: Deputy Regional Director MENA/Europe
Works Directly With: Mercy Corps regional team, Regional Crisis Analysis Advisor, Regional Quantitative Analysis specialist, Crisis Analysis team leads across MENA/Europe.
Accountability to Participants and Stakeholders
Mercy Corps team members are expected to support all efforts toward accountability, specifically to our program participants, community partners, other stakeholders, and to international standards guiding international relief and development work. We are committed to actively engaging communities as equal partners in the design, monitoring and evaluation of our field projects.
Knowledge and Experience
BA/S in International Development or related fields are preferred.
1-3year of demonstrated experience in providing administrative/coordination support.
Proven ability to communicate effectively with colleagues from various backgrounds and cultures.
Proficiency with MS Office software required (Outlook, Word, Excel, PowerPoint).
Prior NGO or international development experience preferred.
Knowledge and interest in conflict/crisis analysis is beneficial.
Knowledge of Arabic is beneficial. English fluency is required.
Success Factors
The Program Support Officer must be a detail-oriented multi-tasker who is able to communicate clearly and work under pressure. S/he must demonstrate patience, flexibility, and taking initiative to solve problems. Vital skills include communication (both written and verbal), as well as building and maintaining effective internal and external relationships. S/he must demonstrate the ability to understand and follow agency procedures, meet deadlines, and work both independently and as part of a complex distanced-based, multi-cultural team. An exposure to and interest in international development issues in the Middle East is important, and an understanding of the complex challenges faced by program teams operating in overseas environments is critical.
Living Conditions / Environmental Conditions
The position is based in Amman, and is open to Jordanian nationals only.
Fostering a diverse and open workplace is an important part of Mercy Corps’ vision. Mercy Corps is an Equal Opportunity Employer regardless of background. We are committed to creating an inclusive environment.
Mercy Corps team members represent the agency both during and outside work hours when deployed in a field posting or on a visit/assignment to a field posting. Team members are expected to conduct themselves in a professional manner and respect local laws, customs and Mercy Corps’ policies, procedures, and values at all times and in all in-country venues.
Fostering a diverse and open workplace is an important part of Mercy Corps’ vision. Mercy Corps is an Equal Opportunity Employer regardless of background. We are committed to creating an inclusive environment.
Ongoing Learning
In support of our belief that learning organizations are more effective, efficient and relevant to the communities we serve, we empower all team members to dedicate 5% of their time to learning activities that further their personal and/or professional growth and development
Diversity, Equity & Inclusion
Achieving our mission begins with how we build our team and work together. Through our commitment to enriching our organization with people of different origins, beliefs, backgrounds, and ways of thinking, we are better able to leverage the collective power of our teams and solve the world’s most complex challenges. We strive for a culture of trust and respect, where everyone contributes their perspectives and authentic selves, reaches their potential as individuals and teams, and collaborates to do the best work of their lives.
We recognize that diversity and inclusion is a journey, and we are committed to learning, listening and evolving to become more diverse, equitable and inclusive than we are today.
Equal Employment Opportunity
Mercy Corps is an equal opportunity employer that does not tolerate discrimination on any basis. We actively seek out diverse backgrounds, perspectives, and skills so that we can be collectively stronger and have sustained global impact.
We are committed to providing an environment of respect and psychological safety where equal employment opportunities are available to all. We do not engage in or tolerate discrimination on the basis of race, color, gender identity, gender expression, religion, age, sexual orientation, national or ethnic origin, disability (including HIV/AIDS status), marital status, military veteran status or any other protected group in the locations where we work.
Safeguarding & Ethics
Mercy Corps is committed to ensuring that all individuals we come into contact with through our work, whether team members, community members, program participants or others, are treated with respect and dignity. We are committed to the core principles regarding prevention of sexual exploitation and abuse laid out by the UN Secretary General and IASC. We will not tolerate child abuse, sexual exploitation, abuse, or harassment by or of our team members. As part of our commitment to a safe and inclusive work environment, team members are expected to conduct themselves in a professional manner, respect local laws and customs, and to adhere to Mercy Corps Code of Conduct Policies and values at all times. Team members are required to complete mandatory Code of Conduct elearning courses upon hire and on an annual basis.