Background
Diversity, Equity and Inclusion are core principles at UNDP: we value diversity as an expression of the multiplicity of nations and cultures where we operate, we foster inclusion as a way of ensuring all personnel are empowered to contribute to our mission, and we ensure equity and fairness in all our actions. Taking a ‘leave no one behind’ approach to our diversity efforts means increasing representation of underserved populations. People who identify as belonging to marginalized or excluded populations are strongly encouraged to apply. Learn more about working at UNDP including our values and inspiring stories.
UNDP does not tolerate sexual exploitation and abuse, any kind of harassment, including sexual harassment, and discrimination. All selected candidates will, therefore, undergo rigorous reference and background checks.
The Volunteer Solutions Section (VSS) develops policies and solutions to support the mobilization of UN Volunteers and Online Volunteers across the UN system. VSS is responsible for providing robust and innovative volunteer service offers to the UN system, including consolidated volunteer types and categories, policies, talent acquisition (sourcing to recruitment) and volunteer engagement and management expertise.
VSS works in close collaboration with all UNV units (Headquarters, Regional Offices, and Field Units) to provide relevant products and tools to support volunteer mobilization.
Reporting to the Operations Specialist, Efficiency and Quality Assurance, the Operations Associate, Efficiency and Quality Assurance monitors the delivery of efficient and high-quality volunteer cycle services to stakeholders. The incumbent works in close collaboration with all VSS functional teams, VSC, Regional Offices, Field Units, and other relevant subject matter experts and external stakeholders contributing to the provision of operational services to candidates, UN Volunteers and host entities. She/he promotes a collaborative, client-oriented approach and supports the maintenance of high-quality service delivery and client satisfaction. Duties and Responsibilities3. Management support
Keep abreast of efficiency and quality assurance trends and best practices in and outside of the international and non-profit sectors; Give input on work plan and its implementation; Draft proposals and reports for business unit and corporate use in collaboration with the Operations Specialist; Produce inputs to corporate reporting and audit requirements; Act as data focal point; Backstop for the Operations Associate, Service Desk during absences; Perform other duties as may be required.Achieve Results
Plans and monitors own work, pays attention to details, delivers quality work by deadlineThink Innovatively
Open to creative ideas/known risks, is pragmatic problem solver, makes improvementsLearn Continuously
Open minded and curious, shares knowledge, learns from mistakes, asks for feedbackAdapt with Agility
Adapts to change, constructively handles ambiguity/uncertainty, is flexibleAct with Determination
Shows drive and motivation, able to deliver calmly in face of adversity, confidentEngage and Partner
Demonstrates compassion/understanding towards others, forms positive relationshipsEnable Diversity and Inclusion
Appreciate/respect differences, aware of unconscious bias, confront discriminationCross-Functional & Technical competencies
Data literacy
Understand the potential as well as the limitations of using data driven innovation; Ability to use a mix of data sources (quantitative, qualitative or real-time techniques) to develop understanding; identify patterns to inform decision making or identify opportunities for further exploration.Effectiveness
Project Quality AssuranceOperations Management
Ability to effectively plan, organize, and oversee the Organization’s business processes to convert its assets into the best results in the most efficient manner. Knowledge of relevant concepts and mechanisms.Communications
Communicate in a clear, concise, and unambiguous manner both through written and verbal communication; to tailor messages and choose communication methods depending on the audience. Ability to manage communications internally and externally, through media, social media, and other appropriate channels.Collective Intelligence Design
Ability to bring together diverse groups of people, data, information, ideas, and technology to solve problems and design solutions or services. Knowledge and understanding of Collective Intelligence Design principles, methodology and practices.Knowledge Facilitation
Ability to animate individuals and groups, internally and externally, and to design and facilitate activities, to share and exchange knowledge, information and ideas. Knowledge of tools and approaches to stimulate active participation, contribution, and exchange.Language requirements:
Fluency in English Proficiency in Spanish, French or another UN official language would be an asset. Disclaimer Only short-listed applicants will be contacted. The successful candidate will hold a UNDP letter of appointment. This post is for local recruitment only. It is open to citizens of the European Union (EU) member states or holders of residence and unlimited work permits for Germany. All travel, interview and relocation costs, if any, incurred to take up an appointment at the duty station in Bonn are at the expense of the applicant.