Please note the appropriate Tier indicated in the vacancy title and ensure that you are holding the applicable contract as defined below.
Tier 1: UNDP/ UNCDF/ UNV staff holding permanent (PA) and fixed term (FTA) appointments (defined as “internal” candidates).
Tier 2: UNDP/ UNCDF/ UNV staff holding temporary appointments (TA) and personnel on regular PSA contracts.
Tier 3: All other contract types from UNDP/UNCDF/UNV and other agencies, and other external candidates. Background
Diversity, Equity and Inclusion are core principles at UNDP: we value diversity as an expression of the multiplicity of nations and cultures where we operate, we foster inclusion as a way of ensuring all personnel are empowered to contribute to our mission, and we ensure equity and fairness in all our actions. Taking a ‘leave no one behind’ approach to our diversity efforts means increasing representation of underserved populations. People who identify as belonging to marginalized or excluded populations are strongly encouraged to apply. Learn more about working at UNDP including our values and inspiring stories.
UNDP does not tolerate sexual exploitation and abuse, any kind of harassment, including sexual harassment, and discrimination. All selected candidates will, therefore, undergo rigorous reference and background checks.
The Volunteer Solutions Section (VSS) develops policies and solutions to support the mobilization of UN Volunteers and Online Volunteers across the UN system. VSS is responsible for providing robust and innovative volunteer service offers to the UN system, including consolidated volunteer types and categories, policies, talent acquisition (sourcing to recruitment) and volunteer engagement and management expertise.
VSS works in close collaboration with all UNV units (headquarters, Regional Offices, and Field Units) to provide relevant products and tools to support volunteer mobilization.
Reporting to the Operations Associate, Service Desk, in Bonn, the Operations Assistant, Service Desk provides support to prospective and registered candidates, host entities, UN Volunteers and other stakeholders contacting UNV’s Service Desk by email, through contact forms or other case creation channels. The incumbent works in close collaboration with all VSS functional groups and teams, Volunteer Services Centre, Regional Offices, Field Units, and other relevant subject matter experts for resolving volunteer-related questions and issues. She/He promotes a collaborative, client-oriented approach and supports the maintenance of high-quality service delivery and volunteer satisfaction.
Duties and ResponsibilitiesAchieve Results
Plans and monitors own work, pays attention to details, delivers quality work by deadlineThink Innovatively
Open to creative ideas/known risks, is pragmatic problem solver, makes improvementsLearn Continuously
Open minded and curious, shares knowledge, learns from mistakes, asks for feedbackAdapt with Agility
Adapts to change, constructively handles ambiguity/uncertainty, is flexibleAct with Determination
Shows drive and motivation, able to deliver calmly in face of adversity, confidentEngage and Partner
Demonstrates compassion/understanding towards others, forms positive relationshipsEnable Diversity and Inclusion
Appreciate/respect differences, aware of unconscious bias, confront discriminationCross-Functional & Technical competencies
Communications
Communicate in a clear, concise, and unambiguous manner both through written and verbal communication; to tailor messages and choose communication methods depending on the audience. Ability to manage communications internally and externally, through media, social media, and other appropriate channels.Customer Satisfaction/client management
Ability to respond timely and appropriately with a sense of urgency, provide consistent solutions, and deliver timely and quality results and/or solutions to fulfil and understand the customers’ real needs; Provide input to the development of customer service strategy; Look for ways to add value beyond clients’ immediate requests; Ability to anticipate clients’ upcoming needs and concerns.Data Awareness and literacy
Ability to monitor new and emerging technologies, as well as understand their usage, potential, limitations, impact, and added value. Ability to rapidly and readily adopt and use new technologies in professional activities, and to empower others to use them as needed. Knowledge of the usage of digital technologies and emerging trends.System Thinking
Ability to use objective problem analysis and judgment to understand how interrelated elements coexist within an overall process or system, and to consider how altering one element can impact other parts of the systemData Governance
Knowledge of data science, skills to develop data management tools, organize and maintain databases and operate data visualization technologiesLanguage requirements:
Fluency in English. Fluency in French and/or Spanish is an asset. Disclaimer Only short-listed applicants will be contacted. The successful candidate will hold a UNDP letter of appointment. This post is for local recruitment only. It is open to citizens of Kenya only. All travel, interview and relocation costs, if any, incurred to take up an appointment at the duty station are at the expense of the applicant.