DEADLINE FOR APPLICATIONS19 August 2025-23:59-GMT+01:00 West Africa Standard Time (Douala)
WFP celebrates and embraces diversity. It is committed to the principle of equal employment opportunity for all its employees and encourages qualified candidates to apply irrespective of race, colour, national origin, ethnic or social background, genetic information, gender, gender identity and/or expression, sexual orientation, religion or belief, HIV status or disability.
ABOUT WFP
The World Food Programme is the world’s largest humanitarian organization saving lives in emergencies and using food assistance to build a pathway to peace, stability and prosperity, for people recovering from conflict, disasters and the impact of climate change.
At WFP, people are at the heart of everything we do and the vision of the future WFP workforce is one of diverse, committed, skilled, and high performing teams, selected on merit, operating in a healthy and inclusive work environment, living WFP's values (Integrity, Collaboration, Commitment, Humanity, and Inclusion) and working with partners to save and change the lives of those WFP serves.
To learn more about WFP, visit our website: https://www.wfp.org and follow us on social media to keep up with our latest news: YouTube, LinkedIn, Instagram, Facebook, Twitter, TikTok.
WHY JOIN WFP?
WFP is a 2020 Nobel Peace Prize Laureate.
WFP offers a highly inclusive, diverse, and multicultural working environment.
WFP invests in the personal & professional development of its employees through a range of training, accreditation, coaching, mentorship, and other programs as well as through internal mobility opportunities.
A career path in WFP provides an exciting opportunity to work across the various country, regional and global offices around the world, and with passionate colleagues who work tirelessly to ensure that effective humanitarian assistance reaches millions of people across the globe.
We offer an attractive compensation package (please refer to the Terms and Conditions section of this vacancy announcement).
Under the direct supervision of the IT Operations Officer and overall guidance of the Head of TEC, the incumbent will:
Act as the first point of contact for user support queries, resolving or escalating incidents according to WFP service management processes.
Provide timely technical support to ensure the functionality of desktops, laptops, printers, mobile devices, and video conferencing equipment.
Log all incidents and service requests in WFP’s corporate ticketing system (EasyVista) and follow up until resolution.
Assist with the installation, configuration, and maintenance of IT equipment, including hardware and software.
Monitor and support the Local Area Network (LAN), Wide Area Network (WAN), wireless networks, and internet connectivity.
Provide support for WFP corporate applications including Microsoft 365, SCOPE, WINGS/SAP, COMET, and e-mail systems.
Maintain accurate and up-to-date records of all IT assets in the corporate inventory management system (GEMS).
Support the tagging, deployment, transfer, and disposal of ICT equipment in compliance with WFP guidelines and audit requirements.
Assist with physical inventory verifications and reconciliation.
Provide basic ICT training and orientation to staff on WFP systems, security awareness, and tools.
Assist in drafting and maintaining technical documentation, standard operating procedures (SOPs), and user guides.
Ensure adherence to WFP IT policies and procedures including data protection, information security, and acceptable use of ICT resources.
Report and support investigation of cybersecurity incidents or breaches.
Provide technical support during WFP events, meetings, and workshops.
Perform any other duties as required.
Completion of secondary school education.
A post-secondary certificate or diploma in Computer Science, Information Technology, or a related field is required. A university degree is an asset.
At least four (4) years of progressively responsible experience in IT support, helpdesk operations, network administration, or related areas.
Experience working in UN agencies, NGOs, or international organizations is an advantage.
Familiarity with WFP applications (SCOPE, WINGS, COMET) is an asset.
Fluency (level C) in both English and French language.
Terms and Conditions
Job Title: IT Operations Assistant
Type of Contract: Service Contract
Grade : SC5
Duration : 06 Months
Duty Station : Yaounde / Cameroon
Female candidates are highly encouraged to apply
WFP LEADERSHIP FRAMEWORK
WFP Leadership Framework guides to the common standards of behavior that guide HOW we work together to accomplish our mission.
Click here to access WFP Leadership Framework
REASONABLE ACCOMMODATION
WFP is committed to supporting individuals with disabilities by providing reasonable accommodations throughout the recruitment process. If you require a reasonable accommodation, please contact: global.inclusion@wfp.org
NO FEE DISCLAIMER
The United Nations does not charge any application, processing, training, interviewing, testing or other fee in connection with the application or recruitment process. Should you receive a solicitation for the payment of a fee, please disregard it. Furthermore, please note that emblems, logos, names and addresses are easily copied and reproduced. Therefore, you are advised to apply particular care when submitting personal information on the web.
REMINDERS BEFORE YOU SUBMIT YOUR APPLICATION
We strongly recommend that your profile is accurate, complete, and includes your employment records, academic qualifications, language skills and UN Grade (if applicable).
Once your profile is completed, please apply, and submit your application.
Please make sure you upload your professional CV in the English language
Kindly note the only documents you will need to submit at this time are your CV and Cover Letter
Additional documents such as passport, recommendation letters, academic certificates, etc. may potentially be requested at a future time
Please contact us at global.hrerecruitment@wfp.org in case you face any challenges with submitting your application
Only shortlisted candidates will be notified
All employment decisions are made on the basis of organizational needs, job requirements, merit, and individual qualifications. WFP is committed to providing an inclusive work environment free of sexual exploitation and abuse, all forms of discrimination, any kind of harassment, sexual harassment, and abuse of authority. Therefore, all selected candidates will undergo rigorous reference and background checks.
No appointment under any kind of contract will be offered to members of the UN Advisory Committee on Administrative and Budgetary Questions (ACABQ), International Civil Service Commission (ICSC), FAO Finance Committee, WFP External Auditor, WFP Audit Committee, Joint Inspection Unit (JIU) and other similar bodies within the United Nations system with oversight responsibilities over WFP, both during their service and within three years of ceasing that service.