Back Aviation Assistant - SC5 (Booking & Customer Service)

DEADLINE FOR APPLICATIONS14 May 2025-23:59-GMT+01:00 West Africa Standard Time (Douala)

WFP celebrates and embraces diversity. It is committed to the principle of equal employment opportunity for all its employees and encourages qualified candidates to apply irrespective of race, colour, national origin, ethnic or social background, genetic information, gender, gender identity and/or expression, sexual orientation, religion or belief, HIV status or disability.

ABOUT WFP

The World Food Programme is the world’s largest humanitarian organization saving lives in emergencies and using food assistance to build a pathway to peace, stability and prosperity, for people recovering from conflict, disasters and the impact of climate change.

At WFP, people are at the heart of everything we do and the vision of the future WFP workforce is one of diverse, committed, skilled, and high performing teams, selected on merit, operating in a healthy and inclusive work environment, living WFP's values (Integrity, Collaboration, Commitment, Humanity, and Inclusion) and working with partners to save and change the lives of those WFP serves.

To learn more about WFP, visit our website: https://www.wfp.org and follow us on social media to keep up with our latest news: YouTube, LinkedIn, Instagram, Facebook, Twitter, TikTok.

WHY JOIN WFP?

• WFP is a 2020 Nobel Peace Prize Laureate.

• WFP offers a highly inclusive, diverse, and multicultural working environment.

• WFP invests in the personal & professional development of its employees through a range of training, accreditation, coaching, mentorship, and other programs as well as through internal mobility opportunities.

• A career path in WFP provides an exciting opportunity to work across the various country, regional and global offices around the world, and with passionate colleagues who work tirelessly to ensure that effective humanitarian assistance reaches millions of people across the globe.

• We offer an attractive compensation package (please refer to the Terms and Conditions section of this vacancy announcement).

  The Aviation Assistant (Booking and Customer Service) reports to the National Aviation Officer. The incumbent is responsible and accountable for day to day booking office management and customer service.

  Job Content: Duties and responsibilities include but are not restricted to:

  Booking and Reservation

  • Establish and maintain a passenger reservation organization and system that can efficiently and effectively service the needs of passengers and ensure effective liaison for the flow of passenger reservation information.
  • Prepare and submit regular/Special flight “Note Verbale” to the Ministry of External Relations and other relevant stakeholders as per established deadline.
  • Ensure that all directives relating to the administration of the passenger reservations are enforced.
  • Provide Customers with information about UNHAS Services, SAOP and Booking procedures
  • Post and broadcast the approved schedule for the information of all passengers including the availability of seats.
  • Issue flights tickets before 11:00am the day before the flights (Saturdays and Sundays tickets to be issued on Fridays before 10:00am).
  • Communicating verbally and in writing in the English/French languages for the booking confirmation after receipt of the required duly completed booking request form via e-mail/phone to the concerned agencies.
  • Inform the airport/field offices if there is any late booking/change or cancellation on timely manner.
  • Maintaining/recording and processing the agencies application and submitting to OCHA for acceptance.
  • Disseminating flights/schedule and update among UNHAS User Group.
  • After the checking and approval, the final manifests must be distributed to the airport and the concerned field stations before 15:00pm the day before the flight. (Saturdays and Sundays flight manifest to be distributed on Fridays before 13:00pm).
  • Manage assigned booking tasks on the dedicated systems (Takeflite, Q-pulse and Unbooking hub).

    Customer Service and Coordination:

    • Maintaining/recording and updating the UNHAS approved agencies list.
    • Maintain proper record/file for the cancellation and refunds.
    • Giving briefing to the agency’s focal points for the booking procedures with UNHAS
    • Maintaining good communication with the users.
    • Maintain soft copy and hard copy filings of the UNHAS General and Financial Terms and conditions.
    • Updating the list of authorized focal points and signatories whenever required, sharing with concerned colleagues, and keeping the files up to dated
    • Handling the introduction letters of the agencies accordingly.
    • Providing relevant training for UNHAS designated booking focal points.
    • Receive and record all complaints
    • In addition, any other tasks given by immediate supervisor and CATO when and were deemed necessary.

      Job Requirements

      • : Completion of secondary school education. Post-secondary certificate in air traffic control, flight dispatch, aeronautical engineering or related field is desirable.
      • : At least five years of progressively responsible work experience within aviation organizations, with booking (Booking and ticketing), flight planning (handling passenger/Cargo), interpreting routine weather reports, experience in basic flight following or similar sections, experience utilizing computers, including word processing and spreadsheet. General knowledge of aviation administrative policies, rules, regulations and procedures.

        Knowledge & Skills:

        • Good working knowledge of Microsoft Word and Excel
          • Good analytical skills
            • Communication skills

              Language: Fluency (level C) in English language and French

              Terms and Conditions

              Job Title: Aviation Assistant (Booking and Customer Service)

              Type of Contract: Service Contract

              Grade: SC5

              Duration: 12 months

              Duty Station: Yaounde / Cameroon

              📚 𝗗𝗶𝘀𝗰𝗼𝘃𝗲𝗿 𝗛𝗼𝘄 𝘁𝗼 𝗚𝗲𝘁 𝗮 𝗝𝗼𝗯 𝗶𝗻 𝘁𝗵𝗲 𝗨𝗡 𝗶𝗻 𝟮𝟬𝟮𝟯! 🌍🤝 𝗥𝗲𝗮𝗱 𝗼𝘂𝗿 𝗡𝗘𝗪 𝗥𝗲𝗰𝗿𝘂𝗶𝘁𝗺𝗲𝗻𝘁 𝗚𝘂𝗶𝗱𝗲 𝘁𝗼 𝘁𝗵𝗲 𝗨𝗡 𝟮𝟬𝟮𝟯 𝘄𝗶𝘁𝗵 𝘁𝗲𝘀𝘁 𝘀𝗮𝗺𝗽𝗹𝗲𝘀 𝗳𝗼𝗿 𝗨𝗡𝗛𝗖𝗥, 𝗪𝗙𝗣, 𝗨𝗡𝗜𝗖𝗘𝗙, 𝗨𝗡𝗗𝗦𝗦, 𝗨𝗡𝗙𝗣𝗔, 𝗜𝗢𝗠 𝗮𝗻𝗱 𝗼𝘁𝗵𝗲𝗿𝘀! 🌐

              ⚠️ 𝐂𝐡𝐚𝐧𝐠𝐞 𝐘𝐨𝐮𝐫 𝐋𝐢𝐟𝐞 𝐍𝐨𝐰: 𝐏𝐨𝐰𝐞𝐫𝐟𝐮𝐥 𝐓𝐞𝐜𝐡𝐧𝐢𝐪𝐮𝐞𝐬 𝐡𝐨𝐰 𝐭𝐨 𝐠𝐞𝐭 𝐚 𝐣𝐨𝐛 𝐢𝐧 𝐭𝐡𝐞 𝐔𝐧𝐢𝐭𝐞𝐝 𝐍𝐚𝐭𝐢𝐨𝐧𝐬 𝐍𝐎𝐖!

              WFP LEADERSHIP FRAMEWORK

              WFP Leadership Framework guides to the common standards of behavior that guide HOW we work together to accomplish our mission.

              Click here to access WFP Leadership Framework

              REASONABLE ACCOMMODATION

              WFP is committed to supporting individuals with disabilities by providing reasonable accommodations throughout the recruitment process. If you require a reasonable accommodation, please contact: global.inclusion@wfp.org

              NO FEE DISCLAIMER

              The United Nations does not charge any application, processing, training, interviewing, testing or other fee in connection with the application or recruitment process. Should you receive a solicitation for the payment of a fee, please disregard it. Furthermore, please note that emblems, logos, names and addresses are easily copied and reproduced. Therefore, you are advised to apply particular care when submitting personal information on the web.

              REMINDERS BEFORE YOU SUBMIT YOUR APPLICATION

              • We strongly recommend that your profile is accurate, complete, and includes your employment records, academic qualifications, language skills and UN Grade (if applicable).

              • Once your profile is completed, please apply, and submit your application.

              • Please make sure you upload your professional CV in the English language

              • Kindly note the only documents you will need to submit at this time are your CV and Cover Letter

              • Additional documents such as passport, recommendation letters, academic certificates, etc. may potentially be requested at a future time

              • Please contact us at global.hrerecruitment@wfp.org in case you face any challenges with submitting your application

              • Only shortlisted candidates will be notified

                All employment decisions are made on the basis of organizational needs, job requirements, merit, and individual qualifications. WFP is committed to providing an inclusive work environment free of sexual exploitation and abuse, all forms of discrimination, any kind of harassment, sexual harassment, and abuse of authority. Therefore, all selected candidates will undergo rigorous reference and background checks.

                
                No appointment under any kind of contract will be offered to members of the UN Advisory Committee on Administrative and Budgetary Questions (ACABQ), International Civil Service Commission (ICSC), FAO Finance Committee, WFP External Auditor, WFP Audit Committee, Joint Inspection Unit (JIU) and other similar bodies within the United Nations system with oversight responsibilities over WFP, both during their service and within three years of ceasing that service.