Grade: G5
Vacancy no.: DC/INFOTEC/GS/2024/01
Publication date: 30 April 2024
Application deadline (midnight Geneva time): 21 May 2024
Job ID: 11925
Department: INFOTEC
Organization Unit: TMS
Location: Geneva
Contract type: Short Term
The recruitment process for General Service positions is subject to local recruitment regulations and Article 4.3 of the ILO Staff Regulations. The ILO may only offer a contract to persons who have a valid residency status in Switzerland or neighbouring France. This is a temporary position of eleven months.
The following are eligible to apply:
The ILO values diversity among its staff. We welcome applications from qualified women and men, including those with disabilities. If you are unable to complete our online application form due to a disability, please send an email to ilojobs@ilo.org.
*Conditions of employment for external candidates: In conformity with existing ILO practice, the appointment of an external candidate will normally be made at the first step of this grade. The entry level salary for this position is 78,737 CHF yearly.
The short-term position is located in the Technology Management Services (TMS) Branch within the Information and Technology Management Department (INFOTEC). INFOTEC provides modern, secure, and reliable IT infrastructure, technologies, applications, and services to enable the ILO to effectively use technology to perform its mission.
User Support IT Assistant is involved a wide variety of computer activities - installation of computers and various peripherals; testing, configuration, implementation, integration, computer operations, trouble shooting and maintenance of computer systems; basic administration of systems and resources. Methods and procedures governing network administration, processing operations, computer applications etc. are well defined.
The IT technician will be part of the User Support unit, that holds those listed responsibilities as a unit:
- Second level technical support
- Deskside user support services
- Deployment of applications
- File and Directory Services
- End user computing device management
- Meeting room audio-video device management
- Windows security patching
- Printing devices and services
- ILO events and conference support
- End user computing procurement
- Official Meetings IT support (in May-June, this can be in Geneva Palais des Nations).
Successful completion of secondary or commercial school.
At least five years’ experience, including at least two years’ experience working in Service Support in particular with the Microsoft Office suite, Active Directory, Outlook and the Windows 10 desktop operating system.
Good working knowledge of English. Working knowledge of a second working language of the Organization (in particular French) would an advantage.
Technical competencies
- Applied knowledge of Microsoft Office suite, Active Directory, Outlook and the Windows 10 desktop operating system.
- Proficient computer and information analysis and support skills.
- Decision making – sound judgement is required concerning the application of a variety of existing procedures.
Behavioural Competencies
- Ability to communicate effectively with technical and non-technical people at different levels of the organisation.
- Ability to multi-task, manage different requests in parallel.
- Ability to work effectively in a multicultural environment and to demonstrate gender-responsive, non-discriminatory, and inclusive behaviour and attitudes.
There is to be noted that the possibility to telework is very limited for this position, as often it is required to handle materiel such as laptops and accessories and be present in case of issues in meeting rooms.
Recruitment process
Please note that all candidates must complete an on-line application form. To apply, please visit the ILO Jobs website. The system provides instructions for online application procedures.
Evaluation (which may include one or several written tests and a pre-interview competency-based assessment centre) and the interviews will tentatively take place during the 1 to 3 months following the application deadline. Candidates are requested to ensure their availability should they be short listed for further consideration.
Fraud warning
The ILO does not charge any fee at any stage of the recruitment process whether at the application, interview, processing or training stage. Messages originating from a non ILO e-mail account - @ilo.org - should be disregarded. In addition, the ILO does not require or need to know any information relating to the bank account details of applicants.