Org. Setting and ReportingThis position is located in the Information and Communications Technologies Section. The TV and Video Assistant reports to the supervisor of the Telecommunications Unit. The Economic Commission for Latin America and the Caribbean is one of the five regional Commissions of the United Nations. It was founded in 1948 with the purpose of contributing to the region's economic and social development. Its mission includes the design, monitoring and evaluation of public policies and the provision of advisory services, expertise and training to Governments, as well as support for regional and international cooperation and coordination activities. Please visit our website at www.eclac.org for further information. ResponsibilitiesUnder the overall supervision of the staff in charge of the Telecommunications Unit, the TV and Video Assistant will be responsible for the following duties: 1. Maintain and monitor the operation of hybrid meetings and conference streaming transmissions: - Coordinate with the requesting users all service requirements. - Coordinate the necessary activities with the unit's technicians to provide the service. - Coordinate technical requirements with the Conference Unit and the Public Information Unit. - Ensure the human and technical resources for each event - Maintain the best possible quality in transmissions (image resolution, audio in all languages, etc.). - If answered, review the satisfaction survey after the ticket is closed 2. Maintain and monitor the operation of the requested hybrid meetings: - Coordinate all service requirements with the requesting users. - Coordinate the necessary activities with the unit's technicians to provide the service. - If necessary, coordinate technical requirements with the Conference Unit. - Ensure human and technical resources for each event - Maintain the best possible quality of the hybrid meetings. - If answered, review the satisfaction survey after ticket closure 3. Work on special projects and coordination with other areas of ICTS, other ECLAC units and other UN Agencies in Santiago: - Assists with the collection and analysis of data as well as preparation of data presentations and reports for information sharing, responding to queries, knowledge management, planning and decision making. Assists with visualizations and updating information material such as web pages or brochures. - Performs other related duties as required. CompetenciesProfessionalism: Shows pride in work and in achievements. Demonstrates professional competence and mastery of subject matter. Is conscientious and efficient in meeting commitments, observing deadlines and achieving results. Is motivated by professional rather than personal concerns. Shows persistence when faced with difficult problems or challenges; remains calm in stressful situations. Commitment to implementing the goal of gender equality by ensuring the equal participation and full involvement of women and men in all aspects of work. Teamwork: Works collaboratively with colleagues to achieve organizational goals. Solicits input by genuinely valuing others’ ideas and expertise; is willing to learn from others. Places team agenda before personal agenda. Supports and acts in accordance with final group decision, even when such decisions may not entirely reflect own position. Shares credit for team accomplishments and accepts joint responsibility for team shortcomings. Technological awareness: Keeps abreast of available technology. Understands applicability and limitations of technology to the work of the office. Actively seeks to apply technology to appropriate tasks. Shows willingness to learn new technology. EducationHigh school diploma or equivalent is required. NOTE: For positions in the General Service category, candidates are required to clearly indicate in their Applicant Profile (AP) relevant information confirming completion of High School. Job - Specific QualificationStudies in the ICT field related to telecommunication equipment are required. Work ExperienceAt least three (3) years of experience in telecommunications or related areas is required. The minimum years of relevant experience is reduced to one (1) for candidates who possess a first-level university degree or higher. Experience supporting large-scale virtual events with 1,000+ or more participants is required. One (1) year or more of experience in data analytics or related area is desirable. LanguagesEnglish and French are the working languages of the United Nations Secretariat. For this job opening, English and Spanish are required. The table below shows the minimum required level for each skill in these languages, according to the UN Language Framework (please consult https://languages.un.org for details).