Mercy Corps is a leading global organization powered by the belief that a better world is possible.
In disaster, in hardship, in more than 40 countries around the world, we partner to put bold solutions
into action — helping people triumph over adversity and build stronger communities from within.
Now, and for the future. Program / Department Summary Mercy Corps’ Sudan crisis response seeks to meet the humanitarian needs of vulnerable Sudanese and other conflict-affected people across the country. Mercy Corps Sudan is recognized as a leader in market systems, agricultural, and food security and building on this experience, the MC Sudan humanitarian program will layer in resilience and other program activities where appropriate and feasible to do so. Mercy Corps is scaling up to reach upwards of 300,000 conflict affected people with multi-purpose cash assistance, targeted voucher programs, in-kind and services provision across the country. Our impact will be delivered with a focus on needs, in partnership with local actors and civil society, and embrace the safe, appropriate, and accountable use of digital systems and technologies to support the response. The Cash Consortium of Sudan (CCS) is a collaborative platform to advance a progressive vision of the potential of cash assistance to transform humanitarian response and recovery in partnership with vulnerable conflict-affected populations. CCS’ initial funding portfolio for 2024 is $50M USD with funds from BHA, ECHO, and FCDO; the partnership sees significant opportunity to grow in 2025, both through increasing funds from its original donor base as well as attracting additional donors. CCS is led by Mercy Corps, building on its global experience and learning on leading cash consortia in multiple country contexts, as well as general expertise in cash coordination and breadth of technical resources. International partners include Acted, CARE, CORE, the International Rescue Committee (IRC), Concern, GOAL and the Norwegian Refugee Council (NRC), each of which bring strong cash and complementary technical competencies, as well as expansive operational coverage in Sudan. The CCS also includes twelve Sudanese NGOs as partners in alignment with global aid sector commitments to enhance the prominence of local actors in driving humanitarian response and recovery. IMPACT is a non-implementing partner dedicated to Monitoring, Evaluation, Research and Learning strengthening. IMPACT will support quality data systems, and an objective evidence base that will be essential to CCS’ accountability and adaptive management to refine programming approaches to enhance impact as the Sudan crisis context evolves. The CCS will work closely with other consortia and actors in Sudan to deliver an effective CVA response for communities affected by the crisis. The core pillars of the CCS response include: 1) basic needs through cash assistance both at the community level through Group Cash Transfers (GCTs) delivered to Community-Based Organizations (CBOs), as well as at the household-level through Multi-Purpose Cash Assistance (MPCA); 2) strengthening market systems to ensure resilience of key market actors and supply chains as well as strengthening the availability and affordability of key commodities; 3) strengthening capacity of local partner organizations with an emphasis on accompaniment and mentorship; and 4) generation of learning and evidence to inform broader response efforts. General Position Summary The CFRM Advisor will support the establishment of CCS CFRM standards and procedures across national and international partners. This includes: develop the harmonized CFRM Standard Operating Procedures for all programmatic activities across the national and international partners, develop standard databases for CFRM documentation and management, establish a common approach for feedback grading and reporting at the consortium level, and conduct training and consultation activities to ensure that the CCS CFRM system is contextualized, adopted and reflects the best practices of each partner. Through this process, the CFRM Advisor will work under the supervision of the MEL Manager and closely with the CCS Grants Manager, CCS Protection Manager and CCS Deputy Chief of Party, to ensure that documents and procedures are aligned with relevant programmatic and technical areas of the consortium. The CFRM Advisor is responsible for the design, implementation and roll out of the CFRM System for the CCS, in compliance with Mercy Corps’ CFRM Policy and the partners existing systems and standards. They should aim for harmonization across different locations and programmatic components in Sudan, prioritizing security mitigation measures, capacity strengthening and alignment with program’s learning objectives. Essential Job Responsibilities Strategic Leadership

  • Lead the CCS’ Community Feedback and Response Mechanisms (CFRM) harmonization process across national and international partners, including mapping of current practices, design, implementation, monitoring and adaptation.
    • Define and steer the strategic approach for CFRM implementation across the consortium, ensuring alignment with Mercy Corps’ standards and partner policies, and guiding partners toward a unified accountability framework. This includes feedback collection, grading, reporting, and Community Feedback and Reporting Mechanisms indicator measurement.
      • Lead discussions with consortium and partner leaders to establish shared CFRM standards and priorities, ensuring consistent and aligned accountability practices across all organizations. Safeguarding
        • In partnership with the CCS Protection Manager establish minimum harmonized safeguarding procedures within the CCS CFRM framework, ensuring secure feedback channels that protect participants' identities and

Recommended for you