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Qualifications
.Background
The Risk Communications and Community Engagement (RCCE) Officer will work under the direct supervision of the lead of the Sexual and Reproductive Health (SRH) and HIV Unit in the Ministry of Health and Medical Services, and will also be co-supervised by the Public Health Specialist in the Pacific Health Security and Communicable Disease Unit (PSC) in the WHO Division of Pacific Support (DPS). The lead of the SRH and HIV Unit will be the primary focal point for day-to-day operational reporting and technical guidance. The Public Health Specialist at WHO DPS will be the primary focal point for contract and operational administration and will also provide additional technical guidance as needed. The WHO PSC Coordinator will also provide technical guidance. The incumbent is expected to work independently but can escalate complex issues and cases to both supervisors.
Job Description
Support implementation of the Strategic Communication and Community Engagement Strategy for SRH, HIV, and related infectious diseases. This includes translating the strategy into annual action plans, designing and implementing targeted communication campaigns for key populations, young people, and the general population, and supporting rollout at national and subnational levels using rights-based, age-appropriate, and culturally sensitive approaches.
Deliverables: Annual communication action plan; at least two targeted campaign concepts and implementation plans; campaign rollout report and reach metrics.
Lead development of communication toolkits and evidence-based messaging across multiple channels. This includes adapting global and national guidance into consistent messaging to support SRH, BBV, TB, HIV and STI prevention, diagnosis and treatment (including pre-exposure prophylaxis (PrEP) and post-exposure prophylaxis (PEP) uptake, harm reduction), or dissemination via radio, digital and social media, and peer-led platforms.
Deliverables: Communication toolkit with key messages; channel-specific content packages; message testing summary; final approved materials.
Serve as the focal point for SRH, Blood-borne Virus (BBV), Tuberculosis (TB), HIV and STI communication and community engagement activities. This includes coordination with communications partner (MOHMS, UN, other ministries and NGOs) media partners, communities, civil society organizations, UN partners, and other stakeholders to ensure alignment, timely dissemination, and consistency of messaging. Manage media relations and public information to ensure accurate, ethical and stigma-free reporting. Monitor and respond to misinformation related to HIV. Ensure online content adheres to confidentiality, safeguarding, and ethical standards.
Deliverables: Stakeholder engagement plan; media briefs and press materials; partnership activity log and coordination summaries.
Support MHMS in coordinating the HIV Communication Technical Working Group. This includes organizing and facilitating monthly meetings, consolidating inputs, tracking actions, and strengthening collaboration among members, including CSOs.
Deliverables: Meeting agendas and minutes; consolidated technical inputs; action tracker; quarterly TWG progress summaries.
Establish and maintain community feedback and listening mechanisms. This includes setting up structured feedback channels and synthesizing insights to inform adaptive and responsive communication approaches.
Deliverables: Community feedback framework; feedback collection tools; quarterly community listening reports; documented recommendations for adaptive messaging.
Develop tools to assist with the monitoring and evaluation of communications and community engagement activities. Ensure regular reporting of communication and community engagement activities. Contribute to programme reports, donor updates, and knowledge products.
Deliverables: Regular reports including relevant activities and developed materials.
Educational and experience requirements:
Education
Essential: Bachelor's degree or its equivalent in communications, public health, or social sciences, or related field.
Desirable: Postgraduate qualifications in any of the above disciplines will be an advantage.
Experience
Essential: At least 2 years’ experience in risk communication, community engagement, or health promotion within sexual health or HIV programs.
Desirable: Experience with national or donor-funded programs.
Technical skills and knowledge
- Proven knowledge in message development, media relations, and stakeholder coordination.
Knowledge of graphic design software such as Adobe Suite and/or Canva.Strong understanding of behaviour change communication, public health emergencies, and culturally responsive community outreach.
Competencies
Fostering Integration and Teamwork: Develops and promotes effective relationships with colleagues and team members. Deals constructively with conflicts. Producing Results: Produces and delivers quality results. Is action-oriented and committed to achieving outcomes. Knowing and managing yourself: Manages ambiguity and pressure in a self-reflective way. Uses criticism as a development opportunity. Seeks opportunities for continuous learning and professional growth.Communication: Expresses oneself clearly in conversation and interaction with others; actively listens. Produces effective written communications. Ensures that information is shared.
Languages
Essential: Fluency in the English language.
Desirable: Fluency in the iTaukei language is an asset.
Details of the proposed position:
Salary for this role will start from FJD 32,999.24 to FJD 53,034.50, based on qualifications and experience.Duration of contract: 12 months initially, with potential extension.This role is subject to local recruitment and will be filled by Fiji nationals recruited in the local commuting area of the duty station.
Additional Information
Only candidates under serious consideration will be contacted.A written test/interview may be used as a form of screening.If your candidature is retained for interview, you will be required to provide, in advance, a scanned copy of the degree(s)/ diploma(s)/certificate(s) required for this position. WHO only considers higher educational qualifications obtained from an institution accredited/recognized in the World Higher Education Database (WHED), a list updated by the International Association of Universities (IAU)/United Nations Educational, Scientific and Cultural Organization (UNESCO). The list can be accessed through the link: http://www.whed.net/. Some professional certificates may not appear in the WHED and will require individual review.For information on WHO's operations please visit: http://www.who.int. The WHO is committed to creating a diverse and inclusive environment of mutual respect. The WHO recruits workforce regardless of disability status, sex, gender identity, sexual orientation, language, race, marital status, religious, cultural, ethnic and socio-economic backgrounds, or any other personal characteristics. The WHO is committed to achieving gender parity and geographical diversity in its workforce. Women, persons with disabilities, and nationals of unrepresented and underrepresented Member States (https://www.who.int/careers/diversity-equity-and-inclusion) are strongly encouraged to apply for WHO jobs. Persons with disabilities can request reasonable accommodations to enable participation in the recruitment process. Requests for reasonable accommodation should be sent through an email to reasonableaccommodation@who.int An impeccable record for integrity and professional ethical standards is essential. WHO prides itself on a workforce that adheres to the highest ethical and professional standards and that is committed to put the WHO Values Charter (https:// www.who.int/about/who-we-are/our-values) into practice. · WHO has zero tolerance towards sexual exploitation and abuse (SEA), sexual harassment and other types of abusive conduct (i.e., discrimination, abuse of authority and harassment). All members of the WHO workforce have a role to play in promoting a safe and respectful workplace and should report to WHO any actual or suspected cases of SEA, sexual harassment and other types of abusive conduct. To ensure that individuals with a substantiated history of SEA, sexual harassment or other types of abusive conduct are not hired by the Organization, WHO will conduct a background verification of short-listed candidates. WHO has a smoke-free environment and does not recruit smokers or users of any form of tobacco. SSAs shall perform the work as independent contractors in a personal capacity, and not as a representative of any entity or authority. WHO shall have no responsibility for any taxes, duties, social security contributions or other contributions payable by the SSA. The SSA shall be solely responsible for withholding and paying any taxes, duties, social security contributions and any other contributions which are applicable to the SSA in each location/jurisdiction in which the work hereunder is performed, and the SSA shall not be entitled to any reimbursement thereof by WHO. Please note that WHO’s contracts are conditional on members of the workforce confirming that they are vaccinated as required by WHO before undertaking a WHO assignment, except where a medical condition does not allow such vaccination, as certified by the WHO Staff Health and Wellbeing Services (SHW). The successful candidate will be asked to provide relevant evidence related to this condition. A copy of the updated vaccination card must be shared with WHO medical service in the medical clearance process. Please note that certain countries require proof of specific vaccinations for entry or exit. For example, official proof /certification of yellow fever vaccination is required to enter many countries. Country-specific vaccine recommendations can be found on the WHO international travel and Staff Health and Wellbeing website. For vaccination-related queries please directly contact SHW directly at shws@who.int. In case the recruitment website does not display properly, please retry by: (i) checking that you have the latest version of the browser installed (Chrome, Edge or Firefox); (ii) clearing your browser history and opening the site in a new browser (not a new tab within the same browser); or (iii) retry accessing the website using Mozilla Firefox browser or using another device. Click the link for detailed guidance on completing job applications: Instructions for candidate.