Hardship Level (not applicable for home-based)H (no hardship)
Family Type (not applicable for home-based)
Family
Staff Member / Affiliate TypeUNOPS LICA5
Target Start Date2024-12-01
Deadline for ApplicationsDecember 15, 2024
Terms of ReferenceGeneral Background:
UNHCR, the UN Refugee Agency, is offering a contract within the Private Sector Partnerships (PSP) Services in our Office in The Hague, The Netherlands.
Established in December 1950, the Office of the United Nations High Commissioner for Refugees (UNHCR) is mandated to lead and co-ordinate international action to protect and assist refugees, forcibly displaced communities, and stateless people. UNHCR works in over 130 countries to protect and care for people forced to flee.
UNHCR has traditionally been funded by voluntary contributions from Member States. Due to the enormous increase in the number of refugees, fundraising in the private sector has become increasingly important. For the coming years, UNHCR has the ambition to generate $1 Billion annually in private donations through its Private Sector Partnership (PSP) Unit. We offer you a unique opportunity to contribute to this growth in a driven, professional, and dynamic team.
With a growing donor base in the Netherlands and the need to deliver high quality donor care, as well as streamlined support on our administration processes, the Dutch PSP operation is looking for a reliable and stable Donor Care and Admin support. This position will sit within the Individual Giving (IG) team in the Netherlands, which aims to raise funds from individuals in the Netherlands to support UNHCR’s work.
The Snr PSP Assistant will work under the supervision of the Associate PSP IG Officer and in close collaboration with the IG fundraising colleagues to support the execution of the IG fundraising strategy in the Netherlands. The incumbent will assist in administering high quality donor care to donors, will be responsible for accurate income recording and processing and any other administration related duties in support of the PSP fundraising team.
Purpose and Scope of Assignment:
Under the overall supervision of the Associate PSP IG Officer the main tasks of the Snr PSP Assistant (Donor Care & Admin) will be to:
Support the execution of the IG fundraising strategy in the Netherlands focusing on donor care;
• Effectively respond to enquiries, requests for information and complaints from donors and supporters received via the appropriate channel (primarily email);
• Liaise with relevant PSP suppliers with regards to outsourced elements of donor care;
• Execute data entry tasks, process donations and data mutations, take on activities to increase data quality and update the database (Salesforce);
• Ensure positive and negative supporter feedback is shared across PSP NL, providing insight for fundraising and communication activities that promotes a supporter focused organization;
• Manage the monthly income recording, bank reconciliations and earmarking reports;
• Where appropriate, prepare/dispatch acknowledgement/thank you letter to the donor;
• Perform admin duties as required for the PSP Officer and both the IG (Individual Giving) and PPH (Private Partnerships and Philanthropy) team with a main focus on organizational tasks such as filing various documents, maintain databases and keeping track of ongoing organizational processes;
• Perform other miscellaneous administrative tasks such as note taking, creating and maintaining office documentation, etc.
Essential minimum qualifications and professional experience required:
a. Education
• Completed secondary education with preferably a degree in Business Administration, Finance, Accounting or related field.
b. Work Experience
• 2 years of previous working experience relevant to the function or 1 year of relevant working experience with a Bachelor’s or higher degree;
• Experience of supporting individual giving fundraising programmes in the Netherlands is an asset;
• Working knowledge of customer relations management systems, preferably experience in entering and mutating data into Salesforce is an asset.
c. Key Competencies
• Knowledge of the fundraising environment in the Netherlands;
• Knowledge of UNHCR programmes and activities would be an asset;
• Excellent customer/donor service;
• Accurate and precise;
• A flexible and outgoing team player with service oriented attitudes;
• Good understanding of social media and web technologies;
• Excellent computer skills with Word, Excel, Powerpoint, and preferably email and CRM systems;
• Excellent knowledge of English and Dutch is mandatory (written, oral, comprehension).
Location:
The successful candidate will be based with the team in UNHCR’s office in The Hague, Netherlands.
Conditions:
The position is associated with a yearly contract, valid until end of the year, with possibility of renewal. It is a full-time role of 37. 5 hours a week, with working hours starting from 9 AM to 5 PM, Monday to Friday. The salary is between € 3,923 and € 4,685 gross and is in line with the local General Service salary scale of the United Nations.
Only shortlisted candidates will be contacted and invited to the next stages of the recruitment process. Short-listed candidates will be invited to take a written test in which technical competences will be tested. The test will be in Dutch and/or English. Candidates who have passed the written test will also be invited for an interview.
Interested candidates are advised to consult the UNHCR website “How to apply | UNHCR\" for guidance and details, before submitting their application.
In case of unexpected technical problems during the application process, candidates should direct their questions to recruitment@case.unhcr.org, who can provide further technical support.
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Skills
Education
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Work Experience
Other informationThis position doesn't require a functional clearance
Home-BasedNo