Mercy Corps is powered by the belief that a better world is possible. To do this, we know our teams do their best work when they are diverse, and every team member feels that they belong. We welcome diverse backgrounds, perspectives, and skills so that we can be stronger and have long term impact.
The Program / Department / Team
Mercy Corps works in places of transition, where conflict, disaster, political upheaval, or economic collapse present opportunities to build more secure, productive, and just communities. Providing emergency relief in times of crisis, we move quickly to help communities recover and build resilience to future shocks and promote sustainable change by supporting community-led and market-driven initiatives. Recognizing both the great potential and the complex challenges faced by the Middle East, since 1989 Mercy Corps has been implementing a range of humanitarian assistance and development programs tailored to the specific needs of the region and of those communities where we work.
Mercy Corps seeks to alleviate suffering, poverty and oppression around the world. Mercy Corps has global experience working in countries undergoing major transitions, brings knowledge, expertise and strong management skills to position the agency as a partner of choice for progressive change in Syria. In Syria, Mercy Corps has been implementing emergency and life-sustaining activities since 2012. We empower and engage citizens by informing and mobilizing communities, and promoting civic engagement. By elevating the voices of vulnerable communities and increasing their inclusion in decision-making, we ensure governance processes are more equitable and effective, empowering communities to tackle the underlying causes of the world’s toughest challenges, working collaboratively to build secure, productive and just communities.
The Position
The Senior Manager of Business Development and Communications will lead a dynamic and multi-faceted set of critical responsibilities for the Mercy Corps Syria office. S/he will lead the pre-positioning of the organization with donors to prepare for funding opportunities and develop and carry out the communications strategy. S/he will lead and manage adherence to all Mercy Corps’ Minimum Standards and best practices of business development, and to internal Mercy Corps donors’ branding and visibility policies and procedures. The position involves strategic thinking, vision, and dedication to developing and executing a comprehensive business development strategy as well as communication strategy. The individual will drive development of key tools for business development and communications that convey information to a variety of internal and external audiences, within Syria, the region, and globally. The Senior Manager will report to the Grants Management Director while working closely with the Grants Managers and senior leadership.
The person will work closely with a diverse team in an intense and fluid environment. They must be willing to travel regularly to Mercy Corps Syria field offices and project sites.
Essential Responsibilities BUSINESS DEVELOPMENT
Supervisory Responsibility
None
Accountability
Reports to: Grants Management Director and works with the Country Director, SMT, Grants Team, Program Teams, field teams, Program Performance and Quality (PaQ) Team, and our HQ offices.
Accountability to Participants and Stakeholders
Mercy Corps team members are expected to support all efforts toward accountability, specifically to our program participants, community partners, other stakeholders, and to international standards guiding international relief and development work. We are committed to actively engaging communities as equal partners in the design, monitoring and evaluation of our field projects.
Minimum Qualifications & Transferable Skills
Bachelor’s degree required; Master’s preferred.
Training in business development processes is preferred
5+ years of experience working in business development, fundraising, and grant management in the humanitarian/development sector
Perfect written and spoken English essential; Arabic preferred
Excellent computer skills including Microsoft applications
Communications design experience a plus: Graphic and web design, basic photography and videography including editing, InDesign (or other graphic design software)
Success Factors
The successful candidate must be highly organized and able to put new systems into place. It will be a completer/finisher with an exceptionally high level of attention to detail and dedication to quality.
It must be a proactive problem-solver able to work under pressure, independently, and with limited supervision. It will also prove the ability to learn quickly, take initiative, and be accountable for results and deadlines. It should also be flexible, resourceful, and innovative in a variety of situations. It will have excellent relationship building; willingness to collaborate across a diverse set of teams in different locations. It should also have the ability to identify compelling stories and communicate them effectively and have the commitment to teamwork and accountability. It must have the ability to develop and maintain cooperative relationships and develop great interpersonal communication skills. It will also have the ability to maintain a sense of humor in stressful situations, show sensitivity towards cultural, political, and religious diversity, and have a commitment to humanitarian principles and values.
Living Conditions / Environmental Conditions
The position is based in Amman, Jordan, and it requires up to 40% travel to support country programs, which may include travel to insecure locations where freedom of movement is limited and areas where amenities are limited. Housing for this role is in individual housing which is a benefit included in the job offer. Staff will have access to good medical services and the living situation in Jordan is of a high standard.
Ongoing Learning
In support of our belief that learning organizations are more effective, efficient, and relevant to the communities we serve, we empower all team members to dedicate 5% of their time to learning activities that further their personal and/or professional growth and development.
Diversity, Equity & Inclusion
Achieving our mission begins with how we build our team and work together. Through our commitment to enriching our organization with people of different origins, beliefs, backgrounds, and ways of thinking, we are better able to leverage the collective power of our teams and solve the world’s most complex challenges. We strive for a culture of trust and respect, where everyone contributes their perspectives and authentic selves, reaches their potential as individuals and teams, and collaborates to do the best work of their lives.
We recognize that diversity and inclusion is a journey, and we are committed to learning, listening, and evolving to become more diverse, equitable and inclusive than we are today.
Equal Employment Opportunity
Mercy Corps is an equal opportunity employer that does not tolerate discrimination on any basis. We actively seek out diverse backgrounds, perspectives, and skills so that we can be collectively stronger and have sustained global impact.
We are committed to providing an environment of respect and psychological safety where equal employment opportunities are available to all. We do not engage in or tolerate discrimination based on race, color, gender identity, gender expression, religion, age, sexual orientation, national or ethnic origin, disability (including HIV/AIDS status), marital status, military veteran status or any other protected group in the locations where we work.
Safeguarding & Ethics
Mercy Corps is committed to ensuring that all individuals we encounter through our work, whether team members, community members, program participants or others, are treated with respect and dignity. We are committed to the core principles regarding prevention of sexual exploitation and abuse laid out by the UN Secretary General and IASC. We will not tolerate child abuse, sexual exploitation, abuse, or harassment by or of our team members. As part of our commitment to a safe and inclusive work environment, team members are expected to conduct themselves in a professional manner, respect local laws and customs, and to adhere to Mercy Corps Code of Conduct Policies and values at all times. Team members are required to complete mandatory Code of Conduct e-learning courses upon hire and on an annual basis.
This vacancy is archived.