Back Security Operations Center (SOC) Assistant

Background
  Diversity, Equity and Inclusion are core principles at UNDP:  we value diversity as an expression of the multiplicity of nations and cultures where we operate, we foster inclusion as a way of ensuring all personnel are empowered to contribute to our mission, and we ensure equity and fairness in all our actions. Taking a ‘leave no one behind’ approach to our diversity efforts means increasing representation of underserved populations. People who identify as belonging to marginalized or excluded populations are strongly encouraged to apply. Learn more about working at UNDP including our values and inspiring stories.
  UNDP does not tolerate sexual exploitation and abuse, any kind of harassment, including sexual harassment, and discrimination. All selected candidates will, therefore, undergo rigorous reference and background checks.

1. Office/Unit Description  

The UNDSS provides security expertise to all United Nations Security Management System entities, to enable the planning and safe conduct of mandates, missions, activities and programmes of the United Nations system, while ensuring the safety and security of personnel and the security of United Nations premises and assets. A Security Operations Centre (SOC) is a cost-shared resource, established to support the safety and security of personnel, premises, assets and operations working for various organizations covered by the United Nations Security Management System (UNSMS). The SOC monitors, facilitates and coordinates the communications of data and voice messages using the security communications system (SCS), within Mongolia operational area.
The Security Operations Center (SOC) Assistant supports key functions and operations of the United Nations. The Security Operations Center (SOC) Assistant works in collaboration with the operations, programme and project staff in the Country Offices as well as with service and maintenance providers of the security related equipment and tools, to exchange information and ensure consistent services delivery.
 

2. Scope of Work

Security Operations Centers (SOC) Assistant: 
•     Support the UNSMS (Security Management Systems) on the daily operations of the SCS (Security Communications System) 
•     Receive, transmit or relay security and safety messages and information on behalf of the Designated Official/ Senior security personnel via all identified means of communications (cellular phone, satellite phone, HF/VHF, etc.)
•     On receipt of notifications of security incidents or observations of security incidents through public media, escalate these through the appropriate and defined channels for follow-up and support; 
•     Notify the most senior security professional of any security incident and the respective UNSMS organization when their personnel are involved in a security incident; 
•     Based on the local SOPs, contact external security services, to support UNSMS personnel who are involved in security incidents; 
•     Maintain records and logs of communications and actions taken to support security incident management; 
•     Maintain accurate up-to-date contact and residence details of all UNSMS personnel, including wardens (and if applicable, contact details, of NGO and implementing partners), and contact details of premises and vehicles; 
•    Always maintain the necessary confidentiality of individuals, and in accordance with host government data protection regulations and recommendations provided by the most senior security professional; 
•     When determined by the Designated Official / Area Security Coordinator / Senior Security Professional (as applicable) through the appropriate SCS, support and facilitate headcounts of all UNSMS personnel, collated in a timely and accurate manner in accordance with instructions or an established SOP; 
•     Maintain the contact details of respective emergency services, support structures of host government and local authorities, private security services/contractors, and UNSMS/NGO response teams; be in a position to direct personnel to the nearest support structure during times of security incidents; 
•     Using the SCS, monitor the movement of missions, as per SOPs in the operational area; 
•     Verify the operational status SCS, via “communications checks”, to ensure that personnel can use or access the SCS and that the SCS is functioning properly; 
•     Ensures up-to-date inventory records of UN agencies’ cost shared equipment and other items including Earthquake preparedness supplies as well as, , keeps track of their locations, 
•     Prepares and submits reports, as directed by the most senior security professional
•     Perform other duties as directed by the most senior security professional

UN Premises Security and Access Control to UN House: 
•     Monitors the security guards’ performance in accordance to the UN security policies and procedures framework. In close consultation with security contractor representative, he/she assures that the security guards are well aware of UN Office Emergency and Security Procedures, procedures to control and conduct physical security for the premises, use of equipment and operation of the automated alarm and video surveillance systems;
•     Compiles and submits monthly reports of the Security Guard Force in support of FSAs activities and statistics; 
•     Maintains delivery and backup of security related CCTV data; 
•     Supports the CPC to liaise with the service providers regarding the regular maintenance of the security equipment including access control, CCTV and exterior lights
•     Maintains fire alarm system, ensures functioning of fire extinguishers and replaces them as they reach the expire date and acts as a fire warden;

ID/Pass Handling: 
•     Designs and produces ID cards for the UN staff, their relevant family members and project personnel; plans and requests required materials for ID printer;
•     Monitors Access Control system and provides the UN staff and visitors with proximity cards; processes attendance reporting when required; 
•     Conducts programming of proximity cards and maintains data base.

Support FSA in ensuring:
•     Supports the FSA in ensuring UN safety and security-related issues;
•     Backstopping FSA when she/he is absent from the office
•     Perform any other tasks the FSA assigns and reports for duty as and when necessary.

The incumbent performs other duties within their functional profile as deemed necessary for the efficient functioning of the Office and the Organization.
 

3.    Institutional Arrangement

Under the overall guidance of the Regional Security Advisor and the direct supervision of Field Security Associate (FSA) in the security operational area, the Security Operations Centre (SOC)  Assistant is responsible for supporting the UNSMS with the daily operations of the SCS and maintaining security administrative data ensuring high quality and accuracy of work. 
 

4. Competencies

Core Achieve Results: LEVEL 1: Plans and monitors own work, pays attention to details, delivers quality work by deadline  Think Innovatively: LEVEL 1: Open to creative ideas/known risks, is pragmatic problem solver, makes improvements   Learn Continuously: LEVEL 1: Open minded and curious, shares knowledge, learns from mistakes, asks for feedback  Adapt with Agility: LEVEL 1: Adapts to change, constructively handles ambiguity/uncertainty, is flexible  Act with Determination:  LEVEL 1: Shows drive and motivation, able to deliver calmly in face of adversity, confident  Engage and Partner: LEVEL 1: Demonstrates compassion/understanding towards others, forms positive relationships  Enable Diversity and Inclusion: LEVEL 1: Appreciate/respect differences, aware of unconscious bias, confront discrimination  

Cross-Functional & Technical competencies  Thematic Area  Name  Definition  Business Management  Communication 

• Communicate in a clear, concise and unambiguous manner both through written and verbal communication; to tailor messages and choose communication methods depending on the audience 
• Ability to manage communications internally and externally, through media, social media and other appropriate channels  Business Management  Customer Satisfaction/Client Management 
  • Ability to respond timely and appropriately with a sense of urgency, provide consistent solutions, and deliver timely and quality results and/or solutions to fulfil and understand the real customers' needs.  
  • Provide inputs to the development of customer service strategy.  
  • Look for ways to add value beyond clients' immediate requests.  
  • Ability to anticipate client's upcoming needs and concerns.  Business Management  Operations Management 
    • Ability to effectively plan, organize, and oversee the Organization beyond processes in order to convert its assets into the best results in the most efficient manner.  
    • Knowledge of relevant concepts and mechanisms  Security Services  Security advice, planning and coordination 
      • Ability to provide with authoritative advice and guidance on security management, plan and coordinate security activities  Security Services  Security information management 
        • Analytical capabilities to process diverse security information and develop recommendations  Security Services  Safety and Security risk management
          • Ability to assess threats and risks, identify and oversee implementation of mitigation measures, including ability to design and test security plans, including ability to design and test safety and security plans  Security Services  Physical/premises security design, implementation and management 
            • Ability to conduct accurate premises assessments on UN facilities to ensure appropriate mitigation measures are in place. Ability to design, support the implementation and test physical security systems for UNDP premises  5. Required Skills and Experience Min. Education requirements
              • Secondary Education is required. 
              • University degree (Bachelor’s degree) in Political Science, Military Studies, Security Management, Management or a relevant field will be given due consideration, but it is not a requirement. Min. years of relevant work experience 
                • Minimum of 5 years (with secondary education) or 2 years (with Bachelor’s degree) of relevant progressively responsible experience in security, preferably in the military or police context or related field of work.  Required skills 
                  • Experience in the use of computers, office software packages (MS Word, Excel, etc), database packages, and web-based management systems such as ERP. Desired skills in addition to the competencies covered in the Competencies section
                    • Prior experience with the UN system or an international NGO. 
                    • Experience in the use of radio communications systems and knowledge of Country security codes.
                    • Demonstrates commitment to UNDP’s mission, vision and values.
                    • Displays cultural, gender, religion, race, nationality and age sensitivity and adaptability
                    • Zero tolerance for any harassment, i.e. any offensive behaviour, words and actions, including sexual and psychological harassment, bullying, etc.  Required Language(s)  Fluency in English and Mongolian is required.  Professional Certificates
                      • Applicable security, police and/or military training is desirable.
                      • Valid driver’s license is required   Disclaimer
                          Important information for US Permanent Residents ('Green Card' holders) 
                          Under US immigration law, acceptance of a staff position with UNDP, an international organization, may have significant implications for US Permanent Residents. UNDP advises applicants for all professional level posts that they must relinquish their US Permanent Resident status and accept a G-4 visa, or have submitted a valid application for US citizenship prior to commencement of employment. 
                          UNDP is not in a position to provide advice or assistance on applying for US citizenship and therefore applicants are advised to seek the advice of competent immigration lawyers regarding any applications.
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                          Note: UNDP reserves the right to select one or more candidates from this vacancy announcement.  We may also retain applications and consider candidates applying to this post for other similar positions with UNDP at the same grade level and with similar job description, experience and educational requirements.
                          Non-discrimination
                          UNDP has a zero-tolerance policy towards sexual exploitation and misconduct, sexual harassment, and abuse of authority. All selected candidates will, therefore, undergo rigorous reference and background checks, and will be expected to adhere to these standards and principles.  
                          UNDP is an equal opportunity and inclusive employer that does not discriminate based on race, sex, gender identity, religion, nationality, ethnic origin, sexual orientation, disability, pregnancy, age, language, social origin or other status. 
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