Org. Setting and ReportingThe position heads the Regional Ombudsman's Office in Goma, which is one of eight regional branches of the Office of the United Nations Ombudsman and Mediation Services (UNOMS). UNOMS was established as the informal pillar of the internal system of administration of justice to make available to staff and non-staff, the services of impartial and neutral persons to address work related concerns. The branch in Goma provides informal conflict resolution services to peacekeeping personnel (staff and non-staff) in the assigned area of coverage . The Regional Ombudsman will report directly to the Chief of Service and will be under the general supervision of the United Nations Ombudsman. ResponsibilitiesThe Regional Ombudsman is responsible for the following duties: • Manage and direct the work of the Regional Ombudsman's branch in Goma. • Provide impartial, independent and informal conflict resolution services to resolve employment-related concerns for staff and non-staff personnel. • Explore with personnel their options and different avenues open to them, taking into account the interests, rights and obligations existing between the Organization and its employees. • Facilitate conversations and conduct mediations; undertake shuttle-diplomacy and information-gathering; and provide conflict coaching. • Engage with the relevant actors in the various UN peacekeeping missions and offices under the coverage of the Regional Branch, as an independent neutral, to achieve solutions to work- related problems raised by staff and non-staff personnel. • Undertake outreach activities to raise awareness about informal conflict resolution options and deliver skill-building activities to enhance conflict competence of all employees including staff, non-staff and managers • Identify and analyze policies, procedures and practices within the Organization that tend to cause tension or conflict and provide upward feedback to management, as appropriate. • Maintain regular consultation with the Office of the Ombudsman and Mediation Services at Headquarters, conferring as appropriate on sensitive cases and on systemic issues. • Provide periodic activity reports for the Office of Ombudsman and Mediation Services, including statistics on cases, outreach and systemic observations. • Supervise the Goma Team of Conflict Resolution Officers and the Administrative Assistant, including performance management and development. • Travel (including virtual missions) to peacekeeping missions on a regular basis, to provide opportunities for individual meetings with staff, non-staff personnel and managers as well as outreach and conflict competence training. • Contribute to Office-wide projects and initiatives, as required. • Perform other duties, as assigned. CompetenciesProfessionalism: Demonstrates ability to outline options on how to navigate the handling of abroad range of work-related concerns; shows knowledge of third-party neutral conflict resolution and mediation principles; demonstrates ability to identify visitors' needs, create a safe and confidential environment, and explore possible options; is able to establish trust and maintain productive partnerships with visitors and stakeholders, respecting the principles of neutrality and confidentiality; is able to negotiate difficult situations taking into account the interests of all sides; shows respect and empathy for individuals; is conscientious and efficient in meeting commitments, observing deadlines and achieving results; is motivated by professional rather than personal concerns; shows persistence when faced with difficult problems or challenges; remains calm in stressful situations. Provides leadership and takes responsibility for incorporating gender perspectives and ensuring the equal participation of women and men in all areas of work; demonstrates knowledge of strategies and commitment to the goal of gender balance in staffing. Communication: Speaks and writes clearly and effectively. Listens to others, correctly interprets messages from others and responds appropriately. Asks questions to clarify, and exhibits interest in having two-way communication. Tailors language, tone, style and format to match the audience. Demonstrates openness in sharing information and keeping people informed. Client orientation: Considers all those to whom services are provided to be \"clients\" and seeks to see things from clients' point of view. Establishes and maintains productive partnerships with clients by gaining their trust and respect. Identifies clients' needs and matches them to appropriate solutions. Monitors ongoing developments inside and outside the clients' environment to keep informed and anticipate problems. Keeps clients informed of progress or setbacks in projects. Meets timeline for delivery of products or services to client. Judgement/decision making: Identifies the key issues in a complex situation and comes to the heart of the problem quickly. Gathers relevant information before making a decision. Considers positive and negative impacts of decisions prior to making them. Takes decisions with an eye to the impact on others and on the Organization. Proposes a course of action or makes a recommendation based on all available information. Checks assumptions against facts. Determines that the actions proposed will satisfy the expressed and underlying needs for the decision. Makes tough decisions when necessary. Managing Performance: Delegates the appropriate responsibility, accountability and decision-making authority; makes sure that roles, responsibilities and reporting lines are clear to each staff member; accurately judges the amount of time and resources needed to accomplish a task and matches task to skills; monitors progress against milestones and deadlines; regularly discusses performance and provides feedback and coaching to staff; encourages risk-taking and supports creativity and initiative; actively supports the development and career aspirations of staff; appraises performance fairly EducationAn advanced university degree (Master's degree or equivalent degree) in public administration, dispute resolution, human resources management, law, organizational development, counseling or other related area. A first-level university degree in combination with two additional years of qualifying experience may be accepted in lieu of the advanced university degree Job - Specific QualificationNot available. Work ExperienceA minimum of ten years of progressively responsible professional experience, including at least five years at the international level, in dispute resolution, human resources management, law, or related field is required. Experience working with informal dispute resolution in the workplace is desirable Experience working in support of a UN field operation (inclusive of peacekeeping operations, special political missions, agencies, funds and programmes or other similar international organizations) is desirable. LanguagesEnglish and French are the working languages of the United Nations Secretariat. For the position advertised, fluency in both English and French is required. Knowledge of another official United Nations language is an advantage. AssessmentEvaluation of qualified candidates may include an assessment exercise which may be followed by a competency-based interview. Special NoticeThis position is temporarily available effective 1 January 2025 through 30 June 2025. If the selected candidate is a staff member from the United Nations Secretariat, the selection will be administered as a temporary assignment. While this temporary assignment may provide the successful applicant with an opportunity to gain new work experience, the selection for this position is for a limited period and has no bearing on the future incumbency of the post. Staff members of the United Nations common system organizations who will reach the mandatory age of separation or retirement within the duration of the current temporary need period are not eligible to apply. Submitting an application or selection for the current temporary job opening does not delay or increase the mandatory age of separation. Retirees above the mandatory age of separation who wish to be considered for the current temporary job opening must indicate the reason for their last separation as \"retirement.\" Such retirees shall not be employed by the Organization, unless (a) the operational requirements of the Organization cannot be met by staff members who are qualified and available to perform the required functions; and (b) the proposed employment would not adversely affect the career development or redeployment opportunities of other staff members and represents both a cost-effective and operationally sound solution to meet the needs of the service. At the United Nations, the paramount consideration in the recruitment and employment of staff is the necessity of securing the highest standards of efficiency, competence and integrity, with due regard to geographic diversity. All employment decisions are made on the basis of qualifications and organizational needs. The United Nations is committed to creating a diverse and inclusive environment of mutual respect. The United Nations recruits and employs staff regardless of gender identity, sexual orientation, race, religious, cultural and ethnic backgrounds or disabilities. The United Nations Secretariat is committed to achieving 50/50 gender balance and geographical diversity in its staff. Female candidates are strongly encouraged to apply for this position. United Nations ConsiderationsAccording to article 101, paragraph 3, of the Charter of the United Nations, the paramount consideration in the employment of the staff is the necessity of securing the highest standards of efficiency, competence, and integrity. Candidates will not be considered for employment with the United Nations if they have committed violations of international human rights law, violations of international humanitarian law, sexual exploitation, sexual abuse, or sexual harassment, or if there are reasonable grounds to believe that they have been involved in the commission of any of these acts. The term “sexual exploitation” means any actual or attempted abuse of a position of vulnerability, differential power, or trust, for sexual purposes, including, but not limited to, profiting monetarily, socially or politically from the sexual exploitation of another. The term “sexual abuse” means the actual or threatened physical intrusion of a sexual nature, whether by force or under unequal or coercive conditions. The term “sexual harassment” means any unwelcome conduct of a sexual nature that might reasonably be expected or be perceived to cause offence or humiliation, when such conduct interferes with work, is made a condition of employment or creates an intimidating, hostile or offensive work environment, and when the gravity of the conduct warrants the termination of the perpetrator’s working relationship. Candidates who have committed crimes other than minor traffic offences may not be considered for employment. Due regard will be paid to the importance of recruiting the staff on as wide a geographical basis as possible. The United Nations places no restrictions on the eligibility of men and women to participate in any capacity and under conditions of equality in its principal and subsidiary organs. The United Nations Secretariat is a non-smoking environment. Reasonable accommodation may be provided to applicants with disabilities upon request, to support their participation in the recruitment process. By accepting a letter of appointment, staff members are subject to the authority of the Secretary-General, who may assign them to any of the activities or offices of the United Nations in accordance with staff regulation 1.2 (c). Further, staff members in the Professional and higher category up to and including the D-2 level and the Field Service category are normally required to move periodically to discharge functions in different duty stations under conditions established in ST/AI/2023/3 on Mobility, as may be amended or revised. This condition of service applies to all position specific job openings and does not apply to temporary positions. Applicants are urged to carefully follow all instructions available in the online recruitment platform, inspira, and to refer to the Applicant Guide by clicking on “Manuals” in the “Help” tile of the inspira account-holder homepage. The evaluation of applicants will be conducted on the basis of the information submitted in the application according to the evaluation criteria of the job opening and the applicable internal legislations of the United Nations including the Charter of the United Nations, resolutions of the General Assembly, the Staff Regulations and Rules, administrative issuances and guidelines. Applicants must provide complete and accurate information pertaining to their personal profile and qualifications according to the instructions provided in inspira to be considered for the current job opening. No amendment, addition, deletion, revision or modification shall be made to applications that have been submitted. Candidates under serious consideration for selection will be subject to reference checks to verify the information provided in the application. Job openings advertised on the Careers Portal will be removed at 11:59 p.m. (New York time) on the deadline date. No FeeTHE UNITED NATIONS DOES NOT CHARGE A FEE AT ANY STAGE OF THE RECRUITMENT PROCESS (APPLICATION, INTERVIEW MEETING, PROCESSING, OR TRAINING). THE UNITED NATIONS DOES NOT CONCERN ITSELF WITH INFORMATION ON APPLICANTS’ BANK ACCOUNTS.