Position: Protection Technical Assistant (Case Management)
Number of positions 1 position
Grade: 4, Step 1
Reports to: Protection Officer
Supervision of: N/A
Duty station: Sittwe (Camp Based), Rakhine State
Travel: 30%
Duration and type of contract: Contract of Employment up to the March 31,2025
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Generic responsibilities
These responsibilities shall be the same for all positions with the same title. The responsibilities shall be short and essential. Details belong in the Work and Professional Development Plan.
Specific responsibilities
These responsibilities shall be adapted to the particularities of the job location and context, phase of operation, strategic focus and type of programme intervention. This section shall be revised whenever a new employee is hired or the context changes significantly.
Build and maintain trust relationships with target communities.Work in collaboration with the Case Management Officer and Protection Team Leader to undertake detailed assessments of beneficiaries.Work in collaboration with the Case Management Officer and Protection Team Leader to prepare intervention plans, including care plans and case summaries following a detailed assessment of each protection case.Identify general protection cases at high risk and/or extremely vulnerable, support case referrals between agencies, conduct case follow-up and complete closing procedure of the case. Work with identified individuals and families to develop and implement response plans in accordance with their needs, capacities and goals.Accompany cases to referral locations and conduct home visits, as needed.Provide information to individuals and families about their rights and entitlements, including what services are available.Record and complete data entry for the assessment care plan follow-up information in the database, in a timely manner and in accordance with relevant procedures.Ensure accurate data entry of all cases received.Ensure that all data and information pertaining to case management are handled in strict confidence, and in line with applicable data protection and information sharing protocols.Collect information and assist in updating information on services available, and service providers and protection actors.Assist in compilation of information and reports on achievements. Report internally to the Case Management Officer on weekly and monthly achievements; and for urgent cases, on a daily basis.2. Competencies
Competencies are important in order for the employee and the organization to deliver desired results. They are relevant for all staff and are divided into the following two categories:
Professional competenciesThese are skills, knowledge and experience that are important for effective performance.
Generic Professional competencies:
Experience from working directly with affected/local communities within an international or local organization in a humanitarian context.Previous experience of working in complex and volatile contexts. Previous experience in conducting case management is desirable but not essential.Previous experience in protection-related activities is highly desirable.Basic knowledge or interest in understanding international standards, and Protection fundamental concepts and guiding principles, is desirable but not essential.Ability to analyses and integrate information from a wide range of sources.Knowledge of IT tools (MS Office package, internet, e-mail, etc.)Some knowledge of English.Context/ Specific skills, knowledge, and experience:
Knowledge of the context in the geographical area of responsibility is essential.Knowledge of the local language Behavioral competenciesThese are personal qualities that influence how successful people are in their job. NRC’s Competency Framework states 12 behavioral competencies, and the following are essential for this position:
Handling an insecure environmentPlanning and delivering resultsEmpowering and building trustCommunicating with impact and respect