Position: Protection Officer (Protection Case Management)
Category and Level: Grade 5, Step 1
Reports to: Protection Team Leader
Duty station: Sittwe
Travel: 60%
Duration of contract: Contract of Employment up to the 30 June 2024 (with possible extension)
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Generic responsibilities
The over purpose of this position is to ensure the quality of the planning, implementation and follow-up of all technical aspects for protection case management activities being implemented.
Specific responsibilities
These responsibilities shall be adapted to the particularities of the job location and context, phase of operation, strategic focus and type of programme intervention. This section shall be revised whenever a new employee is hired or the context changes significantly.
Lead the team in daily protection case management activities such as identification of vulnerable people, provision of services to beneficiaries, and referral processProvide guidance and supervision to the Protection Case Management Technical Assistants to ensure that activities are carried out in accordance with relevant standards, guidelines and SOPs.Regularly accompany the team on the field visits to provide support and guidance and to monitor quality of case management activities.Ensure that service mapping is regularly updated in collaboration with CCR team, and it is well explained to the staff.Liaise with information management staff and ensure keeping accurate management of data records and databases/trackers, M&E matrix.Produce case management report monthly.Support protection Team leader and Protection Coordinator in designing and delivering training to the staff to ensure that they are able to carry out proper protection case management activities.Ensure that all data and information pertaining to protection monitoring are handled in strict confidence, and in line with applicable data protection and information sharing protocols.Attending ad-hoc internal meeting or external meeting/training to represent the protection team and present as necessary CompetenciesCompetencies are important in order for the employee and the organisation to deliver desired results. They are relevant for all staff and are divided into the following two categories:
1. Professional competencies
These are skills, knowledge and experience that are important for effective performance.
Generic professional competencies:
Experience from working directly with affected/local communities within an international or local organization in a humanitarian context.Previous experience from working in complex and volatile contexts.Previous experience in conducting protection, monitoring, case management or other Protection-related activities.Basic knowledge or interest in understanding of international standards, and Protection fundamental concepts and guiding principles.Ability to analyse and integrate information from a wide range of sources.Knowledge of IT tools (MS Office package, internet, e-mail, etc.).Sufficient working knowledge of English.Context/ Specific skills, knowledge and experience:
Knowledge of the context in the geographical area of responsibility.Knowledge of a local language.2. Behavioral competencies
These are personal qualities that influence how successful people are in their job. NRC’s Competency Framework states 12 behavioural competencies, and the following are essential for this position:
Planning and delivering resultsEmpowering and building trustCommunicating with impact and respectHandling insecure environments The Norwegian Refugee Council (NRC) is an independent humanitarian organisation helping people forced to flee. We work in crises across more than 31 countries, providing emergencies and long-term assistance to millions of people every year. We stand up for people forced to flee, advocating their rights. NORCAP, our global provider of expertise, helps improve international and local ability to prevent, prepare for, respond to and recover from crises. NRC also runs the Internal Displacement Monitoring Centre in Geneva, a global leader in reporting on and advocating for people displaced within their own country. Employment with NRC may lead to employment in or deployment to Regions, Countries, Areas or Offices that may be host to considerable health, safety and security risks. NRC takes this very seriously and we have procedures in place to reduce known risks, but will never be able to take away all risks. NRC is an equal opportunities employer and aims to have staffing diversity in terms of age, gender, ethnicity, nationality and physical ability.