Position: Protection Officers (Information Management & Case Management)
Grade: Grade-5, Step-1
Reports to: Protection Coordinator
Supervision of: Nil
Duty station: Myitkyina
Travel: 80%
Project number: MMFM2414, SIDA2402
Duration and type of contract Contract of Employment up to 31st Dec, 2024 possible extension.
All NRC employees are expected to work in accordance with the organization’s core values: dedication, innovation, inclusivity and accountability. These attitudes and believes shall guide our actions and relationships.
Generic responsibilities
These responsibilities shall be the same for all positions with the same title. The responsibilities shall be short and essential. Details belong in the Work and Professional Development Plan.
Specific responsibilities
These responsibilities shall be adapted to the particularities of the job location and context, phase of operation, strategic focus and type of programme intervention. This section shall be revised whenever a new employee is hired or the context changes significantly.
Build and maintain trust relationships with target communities. Contribute to the identification and internal referral of individuals/households with specific needs and/or vulnerabilities, with special focus on children, youth, women and other at-risk groups. Conduct comprehensive assessments of individuals’ protection needs, including identifying risks, vulnerabilities, and resources. Develop individualized protection plans in collaboration with clients, taking into account their unique circumstances and preferences. Provide ongoing case management support to clients, including regular monitoring, goal setting, and follow-up sessions. Raise the awareness on key protection related issues among beneficiaries and target communities, as well as key external stakeholders, in close collaboration with concerned CC Teams and specialized actors. If relevant, provide beneficiaries and target communities with information and orientation about existing services and how to access them. Ensure that all data and information pertaining to protection monitoring are handled in strict confidence, and in line with applicable data protection and information sharing protocols. Maintain accurate and confidential case records, ensuring compliance with data protection regulations and organisational standards. Collaborate with other service providers, government agencies, and community-based organisations to ensure coordinated and affective support for clients.Critical interfaces
By interfaces, NRC means processes and projects that are interlinked with other departments/units or persons. Relevant interfaces for this position are:
Target communities and key external stakeholders at village or camp level Other service providers and protection actors Protection Coordinator and Project Manager CC Teams in the geographical area of responsibility Emergency Team in the geographical area of responsibility Support Team in the geographical area of responsibility Community Consultation and Referral Officer in the area office M&E Team in the area officeScale and scope of position Staff: No staff directly managed by the post holder Stakeholders: Civil society, community leaders and representatives, local authorities and other duty bearers in targeted locations Budgets: N/A Information: Intranet Legal or compliance: Term of Employment
2. Competencies
Competencies are important in order for the employee and the organisation to deliver desired results. They are relevant for all staff and are divided into the following two categories:
1. Professional competencies
These are skills, knowledge and experience that are important for effective performance.
Generic professional competencies:
An understanding of data collection methods and good skills in undertaking this A university degree in computer Sciences/Information Systems/Information Technology or related field. Excellent Excel, Word and Power point skills. Experience from working directly with affected/local communities within an international or local organization in a humanitarian context. Previous experience from working in complex and volatile contexts. Previous experience in protection and information management related role. Basic knowledge or interest in understanding of international standards, and Protection fundamental concepts and guiding principles. Strong interpersonal and communication skills, with the ability to establish rapport with and build trust with clients from diverse cultural backgrounds. Ability to work independently and as part of a multidisciplinary team in a challenging and fast-paced environment. Empathy, patience, and resilience in dealing with sensitive issues and traumatic experiences. Sufficient working knowledge of English.Context/ Specific skills, knowledge and experience:
Knowledge of the context in the geographical area of responsibility. Knowledge of a local language.2. Behavioural competencies
These are personal qualities that influence how successful people are in their job. NRC’s Competency Framework states 12 behavioural competencies, and the following are essential for this position:
Planning and delivering results Empowering and building trust Communicating with impact and respect Handling insecure environments Flexible and creative. Performance ManagementThe employee will be accountable for the responsibilities and the competencies, in accordance with the NRC Performance Management Manual. The following documents will be used for performance reviews:
The Job Description The Work and Development Plan The Mid-term/End-of-trial Period Performance Review Template The End-term Performance Review Template The NRC Competency Framework The Norwegian Refugee Council (NRC) is an independent humanitarian organisation helping people forced to flee. We work in crises across more than 31 countries, providing emergencies and long-term assistance to millions of people every year. We stand up for people forced to flee, advocating their rights. NORCAP, our global provider of expertise, helps improve international and local ability to prevent, prepare for, respond to and recover from crises. NRC also runs the Internal Displacement Monitoring Centre in Geneva, a global leader in reporting on and advocating for people displaced within their own country. Employment with NRC may lead to employment in or deployment to Regions, Countries, Areas or Offices that may be host to considerable health, safety and security risks. NRC takes this very seriously and we have procedures in place to reduce known risks, but will never be able to take away all risks. NRC is an equal opportunities employer and aims to have staffing diversity in terms of age, gender, ethnicity, nationality and physical ability.