Back Protection Case Worker

IOM’s Protection Division (PXD) aims to reduce protection risks of individuals in vulnerable situations, and in particular those who are exposed to abuse, exploitation, violence, neglect and deliberate deprivation. It does so by addressing protection threats and vulnerabilities while increasing the capacities of individuals, their communities as well as those of their duty bearers. 

Protection encompasses all activities aimed at obtaining full respect for the rights of the individual in accordance with the letter and spirit of the relevant bodies of law. Specifically, protection involves activities that seek to directly secure, individual or group rights, as well as activities that aim to create a society in which individual and group rights are recognized and upheld.

Assistance includes all direct support activities that target individuals and their families, their communities, as well as broader structural level interventions and support to governments as duty bearers. Individual and family assistance can include support to meet immediate, medium or long-term needs including food; shelter and accommodation; healthcare; education and training; employment and/or income generation; family assessments and reunification; counseling; referrals; safe and dignified return and/or sustainable reintegration.

IOM’s case management staff are at the frontline of delivery of this assistance. These staff provide case management and assistance services to a wide range of individuals, including separated and unaccompanied children; victims of trafficking; migrants vulnerable to violence, exploitation and abuse; survivors of gender-based violence, and migrants unable or unwilling to remain in host countries. 

Under the overall supervision of the Protection Coordinator in Moldova and the direct supervision of the Senior Project Associate (Mobile Team), the incumbent will be responsible for working together with beneficiaries to assess their needs, identify goals, develop an assistance plan, organize delivery of the plan, and monitor and follow up on the effectiveness of the plan in meeting identified goals. 

• Participate in efforts to identify beneficiaries eligible for IOM protection and assistance services. This may involve outreach to populations of concern, for example through community-based awareness raising sessions or assistance and counselling sessions; responding to requests from partners to interview persons of concern; screening persons of concern in contact with IOM through protection or other programming, etc. 
• Conduct screening and interviews with potential beneficiaries to identify protection concerns, identify protection and/or assistance needs, and/or to assess eligibility for IOM protection and assistance programmes, in line with IOM rules, standards, procedures, guidelines, forms, and templates.
• Inform individuals of services available from IOM or other partners, eligibility requirements for services, referral pathways, and options available to them. Maintain familiarity with available services, pathways and options to ensure accuracy of information shared. 
• Based on the information gathered, draft  – in consultation with the individual – a case plan that specifies the services to be provided and the objectives of the plan. Submit the plan to the case manager for approval. 
• Directly provide – or organize for provision through referrals to other IOM units, external partners and the private sector - the services necessary to meet the needs and progress towards the objectives identified in the case plan. The services to be provided are individualized and will depend on the specific needs. Direct service delivery is to be undertaken in line with IOM rules, standards and procedures. 
• Monitor service provision to ensure that necessary services are accessed, are of appropriate quality, and are supporting progress towards identified goals. 
• Follow up and evaluate beneficiary progress and outcomes, on a voluntary basis, and in line with IOM rules, standards, procedures, guidelines, forms, and templates. 
• Update the Senior Project Associate (Mobile Teams) on case progression and any concerns or roadblocks, as relevant. 
• Complete case files and documentation in line with IOM rules, standards, procedures, guidelines, forms, and templates, including entry of data in IOM MiMOSA. 
• Undertake duty travel, as required. 

  Perform such other duties as may be assigned. 

  EDUCATION

  • University degree in social work, psychology, law, or related with three years of relevant professional experience
  • High school diploma with five years of relevant professional experience.

    EXPERIENCE

    • Experience in the fields of protection, counter-trafficking, child protection, gender-based violence, and/or humanitarian affairs;
    • Experience working with vulnerable populations;
    • Experience in community-based protection and assistance services;
    • Ability to organize work, work independently and prioritize work under pressure, coordinate multiple tasks, maintain attention to detail, and coordination with a variety of stakeholders

      SKILLS

      • Knowledge and understanding of human rights and rights protection;
      • Knowledge and understanding of social work theory and evidence-based practices;
      • Knowledge and understanding of human behaviour, growth and development, and of cognitive, physiological, and psychological processes and well-being at various stages of life;
      • Understanding of human behaviour and well-being, including coping patterns, emotional resilience, and physical and mental health and well-being. 
      • Knowledge of mainstreaming best practices and partnership models to ensure coordination of the same across a diversified range of actors; and,
      • Good knowledge of community-based protection, including understanding of the community’s role, structure and practices, including the community’s social, cultural and gender norms within the operation; 
      • Knowledge of the national protection systems, including roles of different actors, and processes for protection; 

        SECTION 5

        Languages 

        REQUIRED

        For all applicants, fluency in English, Romanian and Russian is required (oral and written).

        DESIRABLE

        N/A

        Competencies[1]

        📚 𝗗𝗶𝘀𝗰𝗼𝘃𝗲𝗿 𝗛𝗼𝘄 𝘁𝗼 𝗚𝗲𝘁 𝗮 𝗝𝗼𝗯 𝗶𝗻 𝘁𝗵𝗲 𝗨𝗡 𝗶𝗻 𝟮𝟬𝟮𝟯! 🌍🤝 𝗥𝗲𝗮𝗱 𝗼𝘂𝗿 𝗡𝗘𝗪 𝗥𝗲𝗰𝗿𝘂𝗶𝘁𝗺𝗲𝗻𝘁 𝗚𝘂𝗶𝗱𝗲 𝘁𝗼 𝘁𝗵𝗲 𝗨𝗡 𝟮𝟬𝟮𝟯 𝘄𝗶𝘁𝗵 𝘁𝗲𝘀𝘁 𝘀𝗮𝗺𝗽𝗹𝗲𝘀 𝗳𝗼𝗿 𝗨𝗡𝗛𝗖𝗥, 𝗪𝗙𝗣, 𝗨𝗡𝗜𝗖𝗘𝗙, 𝗨𝗡𝗗𝗦𝗦, 𝗨𝗡𝗙𝗣𝗔, 𝗜𝗢𝗠 𝗮𝗻𝗱 𝗼𝘁𝗵𝗲𝗿𝘀! 🌐

        ⚠️ 𝐂𝐡𝐚𝐧𝐠𝐞 𝐘𝐨𝐮𝐫 𝐋𝐢𝐟𝐞 𝐍𝐨𝐰: 𝐏𝐨𝐰𝐞𝐫𝐟𝐮𝐥 𝐓𝐞𝐜𝐡𝐧𝐢𝐪𝐮𝐞𝐬 𝐡𝐨𝐰 𝐭𝐨 𝐠𝐞𝐭 𝐚 𝐣𝐨𝐛 𝐢𝐧 𝐭𝐡𝐞 𝐔𝐧𝐢𝐭𝐞𝐝 𝐍𝐚𝐭𝐢𝐨𝐧𝐬 𝐍𝐎𝐖!

        The incumbent is expected to demonstrate the following values and competencies:

        VALUES - All IOM staff members must abide by and demonstrate these five values:
         

        Inclusion and respect for diversity: Respects and promotes individual and cultural differences. Encourages diversity and inclusion.

        Integrity and transparency: Maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.

        Professionalism: Demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges.

        Courage: Demonstrates willingness to take a stand on issues of importance.

        Empathy: Shows compassion for others, makes people feel safe, respected and fairly treated.
         

        CORE COMPETENCIES - Behavioural indicators –  Level 1
         

        Teamwork: Develops and promotes effective collaboration within and across units to achieve shared goals and optimize results.

        Delivering results: Produces and delivers quality results in a service-oriented and timely manner. Is action oriented and committed to achieving agreed outcomes.

        Managing and sharing knowledge: Continuously seeks to learn, share knowledge and innovate.

        Accountability: Takes ownership for achieving the Organization’s priorities and assumes responsibility for own actions and delegated work.

        Communication: Encourages and contributes to clear and open communication. Explains complex matters in an informative, inspiring and motivational way.
        
        Any offer made to the candidate in relation to this vacancy notice is subject to funding confirmation.

        NOTES

        1. This selection process may be used to staff similar positions in various duty stations. Recommended candidates will remain eligible to be appointed in a similar position for a period of 24 months.
        2. This post is subject to local recruitment. Only those holding a valid residence and work permit for the country where this position is based will be eligible for consideration.
        3. Appointment will be subject to certification that the candidate is medically fit for appointment, verification of residency, visa, and authorizations by the concerned Government, where applicable. Vaccination against COVID-19 will be required for IOM personnel who are hired or otherwise engaged by IOM. As part of the mandatory medical entry on duty clearance, candidates will be requested to provide evidence of full vaccination.
        4. IOM does not charge a fee at any stage of its recruitment process (application, interview, processing, training or other fee). IOM does not request any information related to bank accounts.
        5. IOM only accepts duly completed applications submitted through the IOM online recruitment system. The online tool also allows candidates to track the status of their application.
        6. IOM is committed to ensuring a workplace where all employees can thrive professionally, while working towards harnessing the full potential of migration. Read more about IOM's workplace culture at IOM workplace culture | International Organization for Migration

           For further information and other job postings, you are welcome to visit our website: IOM Careers and Job Vacancies
            

           [1] Competencies and respective levels should be drawn from the Competency Framework of the Organization.