Back Private Sector Partnerships Individual Giving Assistant

GradeGS4

Staff Member / Affiliate TypeGeneral Service

ReasonTemporary > Temporary Assignment/ Appointment

Hardship LevelH (no hardship)

Family TypeFamily<p></p><p></p>

Residential location (if applicable)

Target Start Date2025-01-01

Target End Date2025-12-31

Deadline for ApplicationsJanuary 12, 2025

Standard Job Description

Private Sector Partnerships Individual Giving Assistant

Organizational Setting and Work Relationships

The United Nations High Commissioner for Refugees (UNHCR) is mandated to lead and coordinate international action to protect and assist refugees and other persons of concern (POC).

Private Sector Partnerships Service (PSP) sits within UNHCR's Division of External Relations (DER) and is responsible for mobilizing resources from the private sector for refugees. UNHCR has developed a Private Sector Fundraising Strategy focusing on both Individual Giving and Private Sector Partnerships, identifying priority fundraising markets and regions.

Individual Giving (IG) is targeted at the general public to secure the support of individuals through regular, unrestricted donations, cash appeals and legacies. The aim is to generate both monthly and one-time donations from individuals using various channels and methods including direct mail, face-to-face fundraising, telemarketing, digital fundraising, DRTV and emergency fundraising, with focus on strong donor loyalty and lifetime value.

The purpose is to maximize the donor base from the individual giving (IG) for UNHCR, those with the ability to provide donations of between $1 to $10.000 (depending on local market conditions, as well as scope of responsibility) per year to UNHCR.

The PSP Individual Giving Assistant contributes to the IG team development, providing technical expertise and operationality to enable the team to operate to their full potential.

All UNHCR staff members are accountable to perform their duties as reflected in their job description. They do so within their delegated authorities, in line with the regulatory framework of UNHCR which includes the UN Charter, UN Staff Regulations and Rules, UNHCR Policies and Administrative Instructions as well as relevant accountability frameworks. In addition, staff members are required to discharge their responsibilities in a manner consistent with the core, functional, cross-functional and managerial competencies and UNHCR’s core values of professionalism, integrity and respect for diversity.

Duties

General

• Work on the implementation of the acquisition, donor retention and development programmes as per approved annual plan(s).
• Work on donor servicing and communications to provide a best-in-class donor care with best practice standards (welcome, information, thank you letters, donor monthly newsletter, in-bound and out-bound donor emails and calls, complaints, etc.).
• Work on campaigns such as upgrade, conversion, acquisition, welcome, recapturing, loyalty, thank you, one-off calls, marketing research, upgrade middle donors, middle donors one-off and others.
• Monitor and report on progress against the work plan, expenditure, budget and targets.
• Work on the donor database management and any activity related to the donor data care, ensuring data entry accuracy, and provide analysis of data upon request.

  Donor Acquisition

  Work to develop cross channel fundraising campaigns such as F2F, Digital, DRTV, Multichannel, Direct mailing, etc. and in particular for:

  a) Face to Face

  • Assist in working with partners, contractors, and suppliers to implement the program(s).
  • Assist in working on high quality of data monitoring to analyse all performances per frontliner, per city, per team, per area,

    per location etc… in order to make the programme data driven.

    • Work on the drafting of guidelines, manuals, and policies to ensure a solid Face to Face programme (in-house model) led by best practices.
    • Work on location strategy to acquire new locations, and to keep and upgrade the existing ones.
    • Support the drafting of marketing briefs to create specific Face to Face campaigns based on improving the connection between the donor and the cause.
    • Work as requested in the procurement process for all supplier relationships linked to new agencies or suppliers.

      b) Digital, DRTV and Multichannel

      • Assist in preparing the online content as well as in implementing digital marketing and fundraising campaign initiatives.
      • Assist in implementing lead generation programmes (including telemarketing) with channels integration to maximize ROI.
      • Assist in the procurement process for all supplier relationships linked to new donor acquisition through digital channels.
      • Assist with reporting related to digital fundraising, including quarterly reports, mid-year, and year end reports.

        c) Cold Mailing

        • Assist in the production process of each DM activity in line with planned timing, quantity and quality of service and coordinating with the suppliers on all technical aspects.
        • Work on donors’ data extraction from the database to secure names file delivery to suppliers.
        • Work on campaigns reporting systems and setting report templates to monitor supplier performances.
        • In case of emergency, assist in developing and implementing production procedure.
        • Work on other direct marketing acquisition activities if requested (i.e. inserts production, press ad, take ones, etc…)

          Donor Retention and Development

          Work to develop cross channel donor cultivation activities to maximise acquisition investment and improve donor Life Time Value (LTV), such as:

          • Work on donor journeys according to planned schedule, conduct testing among journeys, implement donor engagement activities.
          • Work on supporter experience initiatives and retention programs continuously assist in fine tune and customize existing approaches.
          • Support in donor development communications plans and fundraising activities, such as newsletter and special appeals.
          • Assist in liaising with external agencies/consultant on email marketing performance optimization including the design of new email templates and email assets.
          • Work on donor retention communication materials and activities for existing donors and for emergency appeals.
          • Assist in developing the design and production of the donor care materials.
          • Work with telemarketing suppliers.
          • Work on donor care activities in compliance with requirements of local legislation, regulations, and codes of practice.
          • Work on recapturing by emails/mails, thank-you to donors on a regular (weekly/monthly basis).
          • Handle any in-bound donor communications resulting from the donor development activities.
            • Support the identification and management of risks and seek to seize opportunities impacting objectives in the area of responsibility. Ensure decision making in risk based in the functional area of work. Raise risks, issues and concerns to a supervisor or to relevant functional colleague(s).
            • Perform other duties as required.

              Minimum Qualifications

              Years of Experience / Degree Level

              For G4 - 1 year relevant experience with High School Diploma; or Bachelor or equivalent or higher

              Field(s) of Education

              Not applicable.

              Certificates and/or Licenses

              Public Administration, Business Administration, Economics,

              or other related field.

              (Certificates and Licenses marked with an asterisk* are essential)

              Relevant Job Experience

              Essential

              Knowledge or experience in private sector fundraising, sales, client/donor communication, marketing, or journalism. Participation in fundraising campaigns in profit or non-profit industry. Ability to maintain databases and software in fundraising.

              Desirable

              Understanding of the non-profit sector. Knowledge of database migration and setting up a Contact Relationship Management (CRM) system. Project management experience. Vendor management experince.

              Experience in data analysis and segmentation.

              📚 𝗗𝗶𝘀𝗰𝗼𝘃𝗲𝗿 𝗛𝗼𝘄 𝘁𝗼 𝗚𝗲𝘁 𝗮 𝗝𝗼𝗯 𝗶𝗻 𝘁𝗵𝗲 𝗨𝗡 𝗶𝗻 𝟮𝟬𝟮𝟯! 🌍🤝 𝗥𝗲𝗮𝗱 𝗼𝘂𝗿 𝗡𝗘𝗪 𝗥𝗲𝗰𝗿𝘂𝗶𝘁𝗺𝗲𝗻𝘁 𝗚𝘂𝗶𝗱𝗲 𝘁𝗼 𝘁𝗵𝗲 𝗨𝗡 𝟮𝟬𝟮𝟯 𝘄𝗶𝘁𝗵 𝘁𝗲𝘀𝘁 𝘀𝗮𝗺𝗽𝗹𝗲𝘀 𝗳𝗼𝗿 𝗨𝗡𝗛𝗖𝗥, 𝗪𝗙𝗣, 𝗨𝗡𝗜𝗖𝗘𝗙, 𝗨𝗡𝗗𝗦𝗦, 𝗨𝗡𝗙𝗣𝗔, 𝗜𝗢𝗠 𝗮𝗻𝗱 𝗼𝘁𝗵𝗲𝗿𝘀! 🌐

              ⚠️ 𝐂𝐡𝐚𝐧𝐠𝐞 𝐘𝐨𝐮𝐫 𝐋𝐢𝐟𝐞 𝐍𝐨𝐰: 𝐏𝐨𝐰𝐞𝐫𝐟𝐮𝐥 𝐓𝐞𝐜𝐡𝐧𝐢𝐪𝐮𝐞𝐬 𝐡𝐨𝐰 𝐭𝐨 𝐠𝐞𝐭 𝐚 𝐣𝐨𝐛 𝐢𝐧 𝐭𝐡𝐞 𝐔𝐧𝐢𝐭𝐞𝐝 𝐍𝐚𝐭𝐢𝐨𝐧𝐬 𝐍𝐎𝐖!

              Functional Skills

              PS-Direct Marketing and Direct Response Fundraising

              PS-Private sector fundraising and partnerships

              PS-Fundraising-face to face, mass appeal, digital, emergency, DRTV, etc.

              CO-Cross-cultural communication

              CO-Drafting and Documentation

              (Functional Skills marked with an asterisk* are essential)

              Language Requirements

              For International Professional and Field Service jobs: Knowledge of English and UN working language of the duty station if not English.

              For National Professional jobs: Knowledge of English and UN working language of the duty station if not English and local language.

              For General Service jobs: Knowledge of English and/or UN working language of the duty station if not English.

              Competency Requirements

              All jobs at UNHCR require six core competencies and may also require managerial competencies and/or cross-functional competencies. The six core competencies are listed below.

              Core Competencies:

              Accountability

              Communication

              Organizational Awareness

              Teamwork & Collaboration

              Commitment to Continuous Learning

              Client & Result Orientation

              Managerial Competencies:

              Judgement and Decision Making

              Cross-Functional Competencies:

              Planning and Organizing

              Analytical Thinking

              Technological Awareness

              All UNHCR workforce members must individually and collectively, contribute towards a working environment where each person feels safe, and empowered to perform their duties. This includes by demonstrating no tolerance for sexual exploitation and abuse, harassment including sexual harassment, sexism, gender inequality, discrimination, and abuse of power.

              As individuals and as managers, all must be proactive in preventing and responding to inappropriate conduct, support ongoing dialogue on these matters and speaking up and seeking guidance and support from relevant UNHCR resources when these issues arise.

              This is a Standard Job Description for all UNHCR jobs with this job title and grade level. The Operational Context may contain additional essential and/or desirable qualifications relating to the specific operation and/or position. Any such requirements are incorporated by reference in this Job Description and will be considered for the screening, shortlisting and selection of candidates.

              Desired Candidate ProfileIndividual Giving (IG) is targeted at the general public to secure the support of individuals through regular, unrestricted donations and cash appeals. The aim is to generate both monthly and one-time donations from individuals using various channels and methods including direct mail, face-to-face fundraising, telemarketing, digital fundraising, DRTV and emergency fundraising, with focus on strong donor loyalty and lifetime value. The purpose is to maximize the donor base from the individual giving (IG) for UNHCR, those with the ability to provide donations between $1 to $10.000 (depending on local market conditions, as well as on scope of responsibility) per year to UNHCR.
              Within the PSP Italy Individual Giving team, Telemarketing activities have a strategic importance in contributing to a positive donor experience with the aim of limiting attrition rates and increasing donor loyalty and value.
              The role of the PSP Individual Giving Assistant is to support the supervisor in the implementation of TMK programme enhancements to maximize performance for income generating campaigns and to improve donor retention, to set strategic objectives for the programme by defining Telemarketing annual plan ensuring growth for income generating campaigns and supporting donor development activities to improve donor retention. In addition, he/she will manage and daily monitor all TMK activities across all vendors in order to meet set KPIs, will deliver regular (weekly, monthly and quarterly) reports, insights and advice on telemarketing campaigns trends and improvements to be implemented and will plan and manage the following telemarketing campaigns: Upgrade, Conversion, Welcome, Recapturing, Loyalty, Thank you, One-off calls, SMS appeals. More in details he/she will draft scripts for all telemarketing and SMS campaigns, develop training materials and deliver initial, ongoing and on-the-job training sessions to call centre’s staff, extract donors’ data from the database in order to define contact lists and refresh criteria and procedures on a regular basis in order to ensure consistency across communication journeys, monitor quality of data imported into database and liaise with vendors and internal Database & Analysis Team, monitor all invoicing across all vendors and if and when necessary regular reforecast of expense based on vendors/volumes, implement Emergency plans for telemarketing activities, liaise with telemarketing suppliers and test new suppliers if required, implement new telemarketing systems and procedures and support other PSP activities if requested.
              The supervisor will define specific work objectives and will provide regular advice and guidance. The incumbent’s workload and the assignments will remain under constant scrutiny and direction of the PSP Individual Giving Associate.
              
              Italian mother tongue would be an asset.
              
              ADDITIONAL INFORMATION:
              The UNHCR workforce is comprised of many diverse nationalities, cultures, languages and opinions. UNHCR seeks to sustain and strengthen this diversity to ensure equal opportunities as well as an inclusive working environment for its entire workforce. Applications are encouraged from all qualified candidates without distinction on grounds of race, colour, sex, national origin, age, religion, disability, sexual orientation and gender identity.
              Candidates must be legally authorized to work in Italy.
              English is the official working language of UNHCR in Italy. Only applications fully completed in English will be considered.
              Only short-listed candidates will be contacted.
              Assessment of short-listed candidates might be comprised of both an interview and a written test.
              UNHCR is committed to diversity and welcomes applications from qualified candidates regardless of disability, gender identity, marital or civil partnership status, race, colour or ethnic and national origins, religion or belief, or sexual orientation.
              We welcome applications from candidates with a refugee or stateless background.
              UNHCR has a ZERO TOLERANCE policy on sexual exploitation and abuse, and sexual harassment. Successful candidates will be subject to mandatory UN Sexual Exploitation and Abuse and Sexual Harassment clearance check prior to receiving an offer.
              UNHCR does not charge a fee at any stage of the recruitment process (application, interview meeting, processing, training or any other fees).
              All applications will be treated with the strictest confidentiality.
              In case of any queries, please write to itarohr@unhcr.org.

              Functional ClearanceThis position doesn't require a functional clearance

              Required languages (expected Overall ability is at least B2 level)English

              ,Italian

              ,

              Desired languages

              ,

              ,

              Additional Qualifications

              SkillsCO-Cross-cultural communication, CO-Drafting and Documentation, PS-Direct Marketing and Direct Response Fundraising, PS-Fundraising-face to face, mass appeal, digital, emergency, DRTV, etc., PS-Private sector fundraising and partnerships

              Education

              CertificationsBusiness Administration - Other, Economics - Other, Public Administration - Other

              Work Experience

              UNHCR Salary Calculator

              https://icsc.un.org/Home/SalaryScales

              Other informationPartial remote work allowed.