Back Operations Officer

About Relief International

Relief International (RI) partners with communities impacted by conflict, climate change, and disaster to save lives, build greater resilience and promote long-term health and well being.

Currently, RI is active in 14 countries around the world, including some of the most fragile: Afghanistan, Iran, Iraq, Jordan, Lebanon, Myanmar, Pakistan, Philippines, South Sudan, Sudan, Syria, Turkey, and Yemen.

Relief International includes the four corporate members of the RI Alliance: Relief International Inc., Relief International-UK, Relief International-France and Relief International-Europe Under our alliance agreement, we operate with a single, shared management structure.

Middle East Region

RI operates in six countries in the Middle East region: Iraq, Jordan, Lebanon, Syria, Turkey and Yemen, with a focus on the four RI sector pillars: Health, WASH, Education and Economic Opportunity. We employ more than 4,000 staff (direct and indirect) in the Middle East region and implement a range of humanitarian and development programs valued at approximately $70 million USD on an annual basis.

Job Profile

The Operations officer will be responsible for the receipt, storage, and distribution of drugs, medical supplies, and equipment to RI-supported health facilities and mobile teams or any items when needed. Manage the RI Derek medical Warehouse according to RI warehouse manual and other required standards.

Also, he/she will be working as an asset focal point, along with supervising the support services team such as drivers, cleaner and act as a focal point for incoming travels.

Key responsibilities

Accountability and Complexity

❖ ESSENTIAL RESPONSIBILITIES AND DUTIES

Office Management:

• Ensure that the office portrays a professional image.
• Maintain proper inventory of office supplies and ensure all equipment (i.e. telephones, computers, etc.) are in working order.
• Ensure that all office supplies, utilities and kitchen supplies are available on a monthly basis.
• Receive and spent the cash advance for the office by following up with RI cash advance policy and procedures.
• Maintain a cleaning environment in the office by managing the cleaner and supervise his/her work.
• Other duties as assigned.

  ASSET MANAGEMENT

  • Support on all aspects of asset inventory management of items in the office in and report to the WoS Supply chain and operations manager.
  • Ensure that all assets are tagged, and update all documents related to the main assets sheet.
  • Coordinate with procurement for any assets that have been purchased for the office to register that item and tagged it.
  • Other duties as assigned.

    Fleet Management

    • Has a full understanding of RI fleet management policies and formats.
    • Work on the weekly plan Fleet movement for Damascus office.
    • Collect log sheets from the driver on a weekly basis and prepare overtime, payroll for the driver.
    • Check on a quarterly basis all vehicles and make sure they are within MC standards.
    • Other duties as assigned

      Procurement:

      • Assists staff as needed on timely completion of purchase requests and other documentation.
      • Daily coordination of RI procurement activities.
      • Update the procurement trackers
      • Update all contracts and keep them well maintained.
      • Coordinate with the finance department to ensure that payments to vendors / suppliers are made on time and without any unnecessary strains on the financial systems of RI.
      • Maintain a vendor database.
      • Other duties as assigned.

        Behavior and conduct

        • Ensures that behavior inside and outside of work promotes the values in RI’s code of conduct and safeguarding policies.
        • Acts with integrity and holds themselves accountable for being respectful, inclusive and professional.
        • Reports any concerns.

          Safeguarding

          • Uphold and promote RI’s commitment to ensuring the safeguarding and safety of the vulnerable communities we serve.
          • Consistent with RI’s safeguarding and protection policies, ensure all people who come into contact with Relief International are as safe as possible.

            Person Specification

            Skills, knowledge and expertise required for the role.

            Essential criteria

            • 2-3 years of experience in similar roles.
            • Previous NGO experience is an added value.
            • Willingness and ability to work effectively with a wide variety of people.
            • Good in English language beside to Arabic.
            • Flexibility to support by field visits.
            • Very excellent command on excels and word Microsoft operating system.
            • Ability to work as part of a team and coordinate with project personnel.
            • Computer literate and strong organizational skills.

              
              RI Values

              Guided by the humanitarian principles of humanity, neutrality, impartiality, and independence, as well as “Do No Harm,” Relief International Values:

              • Integrity
              • Adaptability
              • Collaboration
              • Inclusivity
              • Sustainability