At CERN, the European Organization for Nuclear Research, physicists and engineers are probing the fundamental structure of the universe. Using the world's largest and most complex scientific instruments, they study the basic constituents of matter - fundamental particles that are made to collide together at close to the speed of light. The process gives physicists clues about how particles interact, and provides insights into the fundamental laws of nature.
Introduction
Are you a project manager with experience in running and supporting EU-funded research projects? Eager to contribute to Europe’s open science infrastructure? Join CERN and contribute to coordinate projects for some of the most visible and widely used open science services in the world.
As Open Science & EU Project Support Officer, you will provide administrative and operational support to EC-funded open science projects, with a strong focus on Zenodo – the world’s largest general-purpose research data repository, and other EC-funded projects hosted in CERN’s IT Department. From project coordination and reporting to stakeholder engagement and outreach, you’ll play a key role in ensuring successful delivery and long-term impact.
This position is included in the Open Science Infrastructure team within CERN’s IT Department, a hub for innovation in open science and digital research infrastructure.
Functions
Specifically, you will:
Provide administrative and operational support for externally funded open science and IT projects, most notably for European Commission (EC)-funded projects. Support the monitoring and control of project progress, technical/financial reporting, as well as overall coordination with project stakeholders.Coordinate communication, dissemination and exploitation efforts for the projects, in particular outreach (newsletters, webinars, blogposts, events, website content) and user engagement (onboarding of user communities, conduct user testing, collect feedback, analyse user behaviour, community building, training events).Coordinate with organisational stakeholders (such as the EU Projects Office, Knowledge Transfer, Communications, CERN & Society Foundation, Legal Service and Scientific Information Service) as well as external stakeholders (such as European Open Science Cloud community and early adopters).Participate in the Zenodo user support/curation rota, providing excellent and professional support to end-users, as well as create and maintain comprehensive documentation to support users and stakeholders.Support the coordination of development of Zenodo including policy development, feature definition and prioritization, information architecture and user experience design, process improvements, as well as funding proposals writing.Bachelor's degree or equivalent relevant experience in the field of Information Technology, Research/Science, Business Administration or a related field.
Experience:
Mandatory experience:
Proven experience in supporting European Commission-funded projects - specifically Horizon Europe proposal preparation and reporting.Demonstrated experience in project coordination, planning, or technical project support.Organisational, scheduling, and analytical skills.Strong communication skills.Desireable experience:
Initial experience in user support, training, or community engagement.Awareness of research processes, scholarly communication and open science.Awareness of software development processes (e.g. agile, user feedback, feature design).Technical competencies:
Knowledge of administrative rules and procedures.Knowledge of Funding Programmes.Experience in Project Proposal writing.Customer service.Behavioural competencies:
Demonstrating Accountability: working conscientiously and reliably; delivering on promises.Achieving Results: delivering prompt and efficient service taking into account customer needs.Working in Teams: contributing to promoting a positive atmosphere in the team through an optimistic and constructive attitude; addressing issues.Demonstrating Flexibility: adapting quickly and resourcefully to shifting priorities and requirements.Language skills:
Spoken and written English, with a commitment to learn French.
Eligibility and closing date:
Diversity has been an integral part of CERN's mission since its foundation and is an established value of the Organization. Employing a diverse workforce is central to our success. We welcome applications from all Member States and Associate Member States.We welcome applications from all Member States and Associate Member States.
This vacancy will be filled as soon as possible, and applications should normally reach us no later than 27.08.2025 at 23:59 CEST.
Employment Conditions
Contract type: Limited duration contract (2 years). Subject to certain conditions, holders of limited-duration contracts may apply for an indefinite position.
Working Hours: 40 hours per week
This position involves:
Work during nights, Sundays and official holidays, when required by the needs of the Organization.Stand-by duty, when required by the needs of the Organization.Job grade: 4-5
Job reference: IT-CA-OSI-2025-157-LD
Benchmark Job Title: Business Process Support Officer