Applications are welcome from internal and external candidates. For all IOM vacancies, applications from qualified and eligible first-tier candidates are considered before those of qualified and eligible second-tier candidates in the selection process. For the purpose of this vacancy, internal candidates are considered first-tier candidates.
Context
IOM Ireland has been operating in Ireland since 2001, currently in following areas of migration management: Assisted Voluntary Return and Reintegration, Resettlement, Family Reunification, Counter-Trafficking, Protection, Integration Support to Beneficiaries of Temporary Protection, Integrated Immigration Governance and Mental Health and Psychosocial Support (MHPSS).
IOM provides mental health and psychosocial support to international protection seekers residing in the Citywest accommodation facility with the aim to improve their psychosocial well-being and to strengthen their overall resilience.
Under the overall supervision of the Chief of Mission in Ireland, the Head of MHPSS Unit and the direct supervision of the Senior Cultural Mediation and Community Engagement Associate, the incumbent will support the implementation of project activities, supervise work of the Cultural Mediators in the Citywest accommodation centres and other designated locations for international protection applicants in Ireland, as well as for the on-site coordination with stakeholders
- Support the coordination of daily operations and services provided to the beneficiaries by the Cultural Mediators helping the team follow relevant standards.
- Supervise the Cultural Mediators in the implementation of their activities, supporting equitable allocation of tasks within the team, helping with the use of allocated resources.
- Collaborate with the Senior MHPSS Associate to support the work of Cultural Mediators in contributing to MHPSS needs assessments, surveys and research carried out by MHPSS teams, to help to promote access to community-based psychosocial and protection services.
- Ensure that all Cultural Mediators connect with all new residents transferred into the Centre and that they refer cases identified as potentially vulnerable to the Case workers.
- Support the identification of training needs and resources of the team and volunteers and report them to the Cultural Mediation and Community Engagement Coordinator.
- Prepare weekly updates on trends and challenges and highlight practical solutions implemented during the reporting period.
- Escalate any sensitive issues following the appropriate referral pathways and provide weekly analysis of complaints and feedback received from residents.
- Assist in providing the Cultural Mediators with the tools to needed to carry out their work.
- Maintain contact with agencies to support the coordination of communication and interpretation services between beneficiaries and service providers.
- Keep abreast of policies, standards and best practices affecting international protection applicants in Ireland and share updates with the team.
- Support the maintenance of transit accommodation centres as safe protection-sensitive environments and help follow appropriate referral pathways in cases of any harm affecting residents.
- Assist the project with the monitoring, evaluation and reporting tasks
- Perform such other duties, as may be assigned. Education
- High school diploma with at least six years of relevant experience; or,
- Bachelor’s degree in Communication, Social Sciences, International relations or related fields from an accredited academic institution with at least four years of relevant experience.Accredited Universities are those listed in the UNESCO World Higher Education Database. Experience
- Experience supporting programmes for migrants or vulnerable groups.
- Experience providing direct assistance to migrants and/or refugees preferred.
- Knowledge and experience working with State agencies, non-governmental organisations in Ireland, and previous experience with international organizations, EU Agencies and/or Irish law enforcements or Government’s departments is preferred.
- Understanding of international standards, best practices, issues related to displacement and integration.
- Previous work experience or training in Cultural Mediation is an advantage.
- Experience in working in a multi-cultural environment is an advantage.Skills
- Ability to work with migrants and asylum seekers.
- Strong interpersonal skills, including empathy and emotional resilience.
- Intercultural competence and effective communication skills.
- Capacity to support the resolution of misunderstandings in an objective and impartial manner between the beneficiaries and the authorities.
- Basic understanding of psychological principles in interpersonal communication and awareness of issues affecting asylum-seekers.
- Knowledge of the procedures related to the asylum application in Ireland.
- Strong organizational, facilitation, writing and presentations skills.
- Computer literacy in standard software applications (MS Office, etc).
- Ability to compile, summarize, and present information and basic statistical data clearly.Languages
- For this position, fluency in English is required (oral and written).
- Working knowledge of any UN languages an advantage.IOM’s official languages are English, French and Spanish.Proficiency of language(s) required will be specifically evaluated during the selection process, which may include written and/or oral assessments. Required Competencies IOM’s competency framework can be found at this link. Competencies will be assessed during the selection process. Values - all IOM staff members must abide by and demonstrate these three values:
- Inclusion and respect for diversity: Respects and promotes individual and cultural differences. Encourages diversity and inclusion.
- Integrity and transparency: Maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.
- Professionalism: Demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges.
- Courage: Demonstrates willingness to take a stand on issues of importance.
- Empathy: Shows compassion for others, makes people feel safe, respected and fairly treated.Core Competencies – behavioural indicators (Level 2)
- Teamwork: Develops and promotes effective collaboration within and across units to achieve shared goals and optimize results.
Delivering results: Produces and delivers quality results in a service-oriented and timely manner. Is action oriented and committed to achieving agreed outcomes.Managing and sharing knowledge: Continuously seeks to learn, share knowledge and innovate.Accountability: Takes ownership for achieving the Organization’s priorities and assumes responsibility for own actions and delegated work.Communication: Encourages and contributes to clear and open communication. Explains complex matters in an informative, inspiring and motivational way.Managerial Competencies – behavioural indicators (Level 2) (applicable only if position is with direct reports)
Leadership: Provides a clear sense of direction, leads by example and demonstrates the ability to carry out the Organization’s vision. Assists others to realize and develop their leadership and professional potential.Empowering others: Creates an enabling environment where staff can contribute their best and develop their potential.Building Trust: Promotes shared values and creates an atmosphere of trust and honesty.Strategic thinking and vision: Works strategically to realize the Organization’s goals and communicates a clear strategic direction.Humility: Leads with humility and shows openness to acknowledging own shortcomings.Notes
Any offer made to the candidate in relation to this vacancy notice is subject to funding confirmation.This selection process may be used to staff similar positions in various duty stations. Recommended candidates will remain eligible to be appointed in a similar position for a period of 24 months.This post is subject to local recruitment. Only those holding a valid residence and work permit for the country where this position is based will be eligible for consideration.Appointment will be subject to certification that the candidate is medically fit for appointment, verification of residency, visa, and authorizations by the concerned Government, where applicable.IOM has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and IOM, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination based on gender, nationality, age, race, sexual orientation, religious or ethnic background or disabilities.IOM does not charge a fee at any stage of its recruitment process (application, interview, processing, training or other fee). IOM does not request any information related to bank accounts.IOM only accepts duly completed applications submitted through the IOM online recruitment system. The online tool also allows candidates to track the status of their application.Please note that only shortlisted candidates will be contacted for an interview.For further information and other job postings, you are welcome to visit our website: IOM Careers and Job Vacancies