The purpose of the position is to support the implementation of all NRC Programs in the North-West. The Monitoring, Evaluation, and Learning (MEL) Officer will work closely with all the MEL team members to ensure the overall design and implementation of MEL systems and procedures and ensure that all aspects of the MEL system are adhered to. He/she will work under the supervision of the Field Office Coordinator, who will provide him/her full support in the implementation of all relevant activities.
A - Generic Responsibilities
Ensure adherence to NRC policies, tools, handbooks, and guidelinesImplement delegated support function portfolio according to the plan of actionPrepare and develop status reports as required by managementEnsure proper filing of documents Promote and share ideas for improvement of the support functionB - Specific Responsibilities
Support program staff in the planning and execution of MEL, including the methodology and development of data collection tools as well as data management, analysis, and useSupport the implementation, dissemination, and use of evaluations and monitoring data in program development, adjustment, or revisionEnsure timely preparation of investigation reports, in coordination with the MEL CoordinatorIn collaboration with the Data Officer, prepare the progress of the indicators on a monthly basisIn collaboration with the Data Officer, create and monitor the project tracking toolUnder the supervision of the Field Office Coordinator, facilitate periodic project review meetingsTrack performance indicators in GORS for programsFollow up on the update of data on CORE in collaboration with the program teams.Contribute to organizational learning by supporting specific analyses, lessons learned, and reportsCapacity building and training of programme and MEL support staff in the technical and conceptual areas of MELEnsure the implementation and follow-up of the complaints and feedback mechanism in collaboration with the CFM AssistantDevelop, on a monthly basis, a report of complaints and feedbackSupervises and mentors MEL support staff in the execution of MEL plansContribute to the design of the MEL staff structure and resources, including collaboration with program staff to identify and plan for MEL needsPerform any other duties as assigned by the immediate supervisorCapture and archive the most significant changes made by the project (testimonials and case studies)Manage the databases of the various projects in the intervention area; Support the Project Implementing Partners in the development of a Monitoring, Evaluation and Learning Plan in their respective sitesOversee all MEL activities as described in the MEL and Learning PlanSupport the Implementing Partners in the development of the protocol on data security and confidentiality in their respective sitesConduct the Data Quality Assessment (DQA) on a monthly and quarterly basis according to the standard model previously defined and approved, with project implementation partners and Program teamsEnsure compliance with the deadlines of the various reports produced by local partners related to monitoring and evaluation activitiesAnalyze data on a monthly basis and make recommendations to supervisors for program performance/guidance and decision-makingC - Generic professional competencies:
Knowledge of the context of the Northwest region Knowledge of the customs, habits and local language of the Northwest Region would be an assetAbility to work under pressure, independently and with limited supervision Highest standards of ethics and integrity Ability to work in unsafe environments Communicate with respectGood analytical skills, with an ability to translate analysis into recommendations for practical action, including the development of concept notes and proposals Excellent teamwork and interpersonal skillsGender Sensitivity and InclusionExcellent written and oral communication skillsD - Context/ Specific skills, knowledge, and experience:
At least Bachelor’s degree in monitoring and evaluation, social studies, development studies or similar.Proven practical experience in MEL planning and execution with at least 3 years of experience in a humanitarian and/or development program, preferably with an international NGO.Experience in collecting, analyzing, managing, and reporting on data.Experience in monitoring multi-sectoral projects including WASH, shelter, education, food security and livelihoods, civil documentation, and housing land and property.Experience in managing data from different core competencies in a backup program is essential.A proven ability to use MS Office software (especially Word, Powerpoint, and Excel) is essential. Experience in using GIS tools, data collection platforms (Kobo/ODK), data visualization software (e.g. Power BI, Google Data Studio) is a plus.Previous experience working in complex and volatile contexts.Documented results related to the responsibilities of the position.Fluency in English is requiredKnowledge of French is an asset Experience in report writingWe offer
• Beginning: March 2024
• Duration of the contract: 12 months, renewable depending on the availability of funds
• Salary / Benefits: In accordance with NRC’s Salary Grid and a 90% health insurance coverage.
• Duty station: Bamenda
NRC is an equal opportunities employer and aims to ensure staff diversity in terms of age, gender, ethnicity, nationality and physical ability. Recruitment is free, the NRC will never ask for money or any other favours as part of a recruitment procedure. The Norwegian Refugee Council (NRC) is an independent humanitarian organisation helping people forced to flee. We work in crises across more than 31 countries, providing emergencies and long-term assistance to millions of people every year. We stand up for people forced to flee, advocating their rights. NORCAP, our global provider of expertise, helps improve international and local ability to prevent, prepare for, respond to and recover from crises. NRC also runs the Internal Displacement Monitoring Centre in Geneva, a global leader in reporting on and advocating for people displaced within their own country. Employment with NRC may lead to employment in or deployment to Regions, Countries, Areas or Offices that may be host to considerable health, safety and security risks. NRC takes this very seriously and we have procedures in place to reduce known risks, but will never be able to take away all risks. NRC is an equal opportunities employer and aims to have staffing diversity in terms of age, gender, ethnicity, nationality and physical ability.