Org. Setting and ReportingThe United Nations Office at Nairobi (UNON) is the UN headquarters in Africa and the Director-General of UNON is the representative of the Secretary-General in Kenya. UNON supports programme implementation of the United Nations Environment Programme (UNEP), the United Nations Human Settlements Programme (UNHabitat), and the Resident Coordination System (RCS) globally, as well as other UN offices in Kenya, by providing administrative, security, conference and information technology services (www.unon.org). This position is located in the United Nations Office at Nairobi (UNON), Division of Administrative Services (DAS), Information and Communication Technology Service (ICTS), Conference and Client Support Section (CCSS). The incumbent will report to the Chief of Conference and Client Support Section. The Information Systems Officer will provide strategic and operational leadership and oversee the planning, management, and delivery of technical conference and meeting services to UNON clients, including Governments, UN entities and other stakeholders. ResponsibilitiesWithin delegated authority, the Information Systems Officer will be responsible for the following duties: • Provide operational leadership on conference technology, encompassing Conference Management and Simultaneous Interpretation systems (CMSI), Remote Simultaneous Interpretation (RSI), Audio-Visual (AV) Distribution and Control, AV Broadcasting, Webstreaming and Recording Systems, Media Asset Management systems (MAMS), Video Conferencing, Digital Signage, Captioning etc. • Provide technical leadership and work direction to the assigned conference support team, mentor and supervise the work of new/junior officers, contract staff, conducting performance reviews, manage and maintain rosters of temporary staff, etc. Work closely with Division of Conference support (DCS) in planning and organizing both Calendar and Non-Calendar meetings focusing on ICTS and Conference Technology requirements, ensuring accurate & timely billing and cost-recovery. • Develop cost proposals for contractual services, prepare procurement plans, oversee the technical evaluation of proposals received and manage contractual services related to conference technology and support. • Gather and monitor AV and ICT requirements to support calendar and non-calendar meetings. Measure progress against established plans, requirements, quality measures, standard processes and take corrective actions as required. Gather customer feedback and drive continuous improvement initiatives. • Propose new policies, standards, and operating procedures and optimize current ones, to ensure comprehensive, end-to-end conference technology support and compliance. • Plan and execute phased, minimal upgrades of outdated AV and IT equipment in the existing conferencing facility to maintain uninterrupted conferences and ensure customer satisfaction until the conference upgrade project is implemented. Collaborate and contribute to the design phase and participate in the implementation of the project in partnership with various stakeholders. • Develop, implement and monitor information standards and guidelines. Prepare technical and user documentation for conferencing technology systems and related applications. Develop training materials and detailed technical presentations. • Ensure business continuity of conference operations through Service Level Agreements (SLA) and Enterprise Risk Management (ERM). Keep key stakeholders informed and provide disaster recovery (DR) training and implement DR simulations as required. Produce quarterly KPI reports for Conference Technology services aligned to SLA and Client feedback collected after each event. • Actively support and drive digital transformation in conference management by leading the adoption of emerging technologies such as AI-powered tools and best-of-breed solutions, to enhance the overall conference experience and improve operational efficiency. • Collect and analyse data to detect trends and patterns, presenting insights using data visualization methods such as graphs, charts, tables, and reports to support data-driven planning, decision-making, and reporting. • Perform related duties that are assigned by the Chief of the Section. CompetenciesPROFESSIONALISM: Knowledge of design, development, management, implementation and maintenance of complex information & conferencing systems. The ability to analyze and interpret data in support of decision-making and convey resulting information to management. Ability to develop and oversee large centralized or decentralized institutional systems. Conceptual and strategic analytical capacity to understand information systems and business operational issues so as to thoroughly analyze and evaluate critical systems matters. Shows pride in work and in achievements. Demonstrates professional competence and mastery of subject matter. Is conscientious and efficient in meeting commitments, Observing deadlines and achieving results. Is motivated by professional rather than personal concerns. Shows persistence when faced with difficult problems or challenges. Remains calm in stressful situations. Takes responsibility for incorporating gender perspectives and ensuring the equal participation of women and men in all areas of work. COMMUNICATION: Speaks and writes clearly and effectively. Listens to others, correctly interprets messages from others and responds appropriately. Asks questions to clarify and exhibits interest in having two-way communication. Tailors language, tone, style and format to match audience. Demonstrates openness in sharing information and keeping people informed. CLIENT ORIENTATION: Considers all those to whom services are provided to be \"clients\" and seeks to see things from clients' point of view. Establishes and maintains productive partnerships with clients by gaining their trust and respect. Identifies clients' needs and matches them to appropriate solutions. Monitors ongoing developments inside and outside the clients' environment to keep informed and anticipate problems Keeps clients informed of progress or setbacks in projects. Meets timeline for delivery of products or services to client. MANAGING PERFORMANCE: Delegates appropriate responsibility, accountability and decision-making authority. Ensures that roles, responsibilities and reporting lines are clear to each staff member. Accurately assesses the amount of time and resources required to accomplish a task and matches task to skills. Monitors progress against milestones and deadlines. Regularly discusses performance and provides feedback and coaching to staff. Encourages risk-taking and supports staff when they make mistakes. Actively supports the development and career aspirations of staff. Appraises performance fairly. EducationAdvanced university degree (Master's degree or equivalent) in computer science, information systems, mathematics, statistics, business management or related field is required. A first-level degree (Bachelor's degree or equivalent) in the specified fields of studies with two (2) additional years of relevant work experience may be accepted in lieu of the advanced university degree. Successful completion of both degree and non-degree programs in data analytics, business analytics or data science programs is desirable. Job - Specific QualificationSupplemental certifications in the ICT & Project Management fields such as ITIL, Prince 2 or PMP are required. Supplemental certifications in the AV fields such as Certified Technology Specialist (CTS, CTS-D, CTS-I), Dante, Shure/DIS, Bosch, Taiden, Televic, Q-Sys, Crestron, SMPTE ST-2110, etc. are desirable. Work ExperienceA minimum of Five (5) years of progressively responsible experience in planning, design, development, operation and maintenance of large-scale (>1,000 delegate positions) Conference Management and Simultaneous Interpretation (CMSI) systems with AV Control systems, integration with hybrid-meeting platforms, Webstreaming, Video-Conferencing and AV Broadcast and Recording systems is required. Experience with LAN design/support for AV and collaboration systems (AV-over-IP, VLANs, netowrk monitoring etc.) is required. Two (2) years or more experience managing a team of AV technicians is required. AV experience in an international organization is desirable. Experience with Remote Simultaneous Interpretation (RSI) platforms and Digital Signage is desirable. Two (2) years or more experience in data analytics or related areas is desirable. LanguagesEnglish and French are the working languages of the United Nations Secretariat. For this job opening, English is required. The table below shows the minimum required level for each skill in these languages, according to the UN Language Framework (please consult https://languages.un.org for details).