Org. Setting and ReportingThis position is located in the Automated System for Customs Data (ASYCUDA) Programme in the Division on Technology and Logistics (DTL) of the United Nations Trade and Development (UNCTAD) in Lusaka, Zambia. The incumbent reports to the ASYCUDA Regional Coordinator for Regional Coordinator, East and Southern Africa. ResponsibilitiesUnder the supervision of the ASYCUDA Regional Coordinator for East and Southern Africa, the Information Systems Assistant will be responsible for the following duties: • Acts as focal point for receipt and processing of user requests. • Provides basic technical support on relevant hardware and software systems applications in assigned area. • Installs application systems software and hardware according to technical specifications. • Provides basic support in the planning, specification, design, development, implementation and maintenance of customized application software systems; works with senior IT staff on the definition and specification of requirements; builds, tests and modifies prototype application software based on detailed instructions; installs and maintains software systems. • Supports senior staff in the creation and maintenance of application software within Lotus Notes, Microsoft Access and web-based architectures, etc.; assists in the preparation of technical and user documentation, as well as in the production of training materials. • Provides support on ASYCUDA software development matters, including security, data integrity and recovery; assists with needs assessment for new systems (including modifications to existing systems); performs ongoing reviews with users and developers and responds to requirements; requests, implements, provides operational support and maintains various applications. • Maintains regular contact with users and technical staff in user offices and provides support as required. • Conducts research on new technologies as requested; keeps abreast of developments in the field; assists in testing and evaluating new products and technologies. • Assists with the collection and analysis of data as well as preparation of data presentations and reports for information sharing, responding to queries, knowledge management, planning and decision making. • Performs other related duties as required. Competencies• Professionalism: Knowledge of relevant programming language(s) related to customs and international trade digitalization and basic programming skills. Good technical skills, ability to participate in development and maintenance of applications, provide user support. Ability to respond to changing requirements and assignments, ability to apply good judgment in the context of assignments given. Shows pride in work and in achievements; demonstrates professional competence and mastery of subject matter; is conscientious and efficient in meeting commitments, observing deadlines and achieving results; is motivated by professional rather than personal concerns; shows persistence when faced with difficult problems or challenges; remains calm in stressful situations. Commitment to implementing the goal of gender equality by ensuring the equal participation and full involvement of women and men in all aspects of work. Able to perform analysis, modeling and interpretation of data in support of decision-making. • Teamwork: Works collaboratively with colleagues to achieve organizational goals; solicits input by genuinely valuing others’ ideas and expertise; is willing to learn from others; places team agenda before personal agenda; supports and acts in accordance with final group decision, even when such decisions may not entirely reflect own position; shares credit for team accomplishments and accepts joint responsibility for team shortcomings. • Technological Awareness: Keeps abreast of available technology; understands applicability and limitation of technology to the work of the office; actively seeks to apply technology to appropriate tasks; shows willingness to learn new technology. EducationHigh school diploma or equivalent is required. Job - Specific QualificationNot available. Work ExperienceA minimum five (5) years of experience in information systems analysis and programming, systems administration and maintenance, software development, technical writing or related area is required. The years of relevant are reduced to three (3) with a first university lever degree or equivalent. At least one (1) year of experience in data analytics or related area is desirable. Experience working in an automated customs environment is desirable. Experience in supporting United Nations or similar international organization technical cooperation programmes is desirable. LanguagesEnglish and French are the working languages of the United Nations Secretariat. For this job opening, English is required. The table below shows the minimum required level for each skill in these languages, according to the UN Language Framework (please consult https://languages.un.org for details).