Org. Setting and ReportingThis position is located within the United Nations Mission in South Sudan (UNMISS). The Information Systems Assistant at the FS-5 level, based in Juba, will play a critical role in ensuring the reliable operation and security of the network infrastructure for UNMISS, while supporting the Information Systems Officers in developing and implementing the Unit’s work plan in alignment with mission requirements. The incumbent will contribute to the Unit’s delivery of high-quality products and services. ResponsibilitiesWithin delegated authority, the Information Systems Assistant (FS-5) will perform the following responsibilities related to network infrastructure and information technology (IT): • Assist with the planning and implementation of major information systems projects within the Mission, including monitoring the progress of system analysis, design, development, testing, and deployment of new or enhanced systems. Participate as a team member in projects involving complex system components. • Support the development of technical specifications for the procurement of equipment and services, conduct and coordinate technical evaluations of proposals, including service level agreements with vendors. • Contribute to the development, implementation, and enforcement of information systems standards, guidelines, and procedures to ensure compliance and operational efficiency. • Provide technical advice to users by analyzing their requirements and translating them into system functionalities, including determining integration and linkage issues between applications. • Participate in the development of plans for major IT systems projects within the mission, monitoring the progress of the design, installation, and commissioning of various networks and systems. • Maintain, upgrade, and enhance existing systems; troubleshoot complex issues; recommend new techniques; and monitor transactions to assess system performance and effectiveness. • Assist in developing training materials, operating procedures, and user manuals. Conduct training sessions for staff on the use of assigned systems and network resources. • Develop, implement, and maintain Disaster Recovery (DR) and Business Continuity (BC) plans to ensure network resilience and rapid restoration of critical systems in case of outages or failures. Provide training to support staff on DR and BC procedures. • Oversee the proper implementation of backup and recovery procedures and conduct regular reviews of network resource access control, data security, and server security systems. • Contribute to the maintenance of internetworking systems that include routers and switches, operating systems platforms, database management systems, servers, workstations, and related equipment. • Ensure all information security systems are properly configured and maintained to safeguard mission-critical data and infrastructure. • Manage user access control for network resources and contribute to overall network security measures. • Draft technical documentation, reports, and recommendations on network performance, security improvements, and resource planning for internal and external stakeholders. • Research, analyze and evaluate new technologies and make recommendations for their deployment. • Participate in budget planning and resource allocation to align procurement and infrastructure upgrades with the Mission’s current and future needs. • Develop the unit’s yearly workplan, supervise, mentor and train junior staff, fostering a skilled team capable of managing daily operations, resolving issues, and enhancing network performance. • Perform other related duties as required. Competencies• Professionalism: Knowledge of Information Technology and Applications, including Computer system networks. Good technical skills, ability to conduct network maintenance, provide support to physical and virtual server services, user support, implement and maintain Disaster Recovery/Business Continuity systems, and information systems security and control. Shows pride in work and in achievements; demonstrates professional competence and mastery of subject matter; is conscientious and efficient in meeting commitments, observing deadlines and achieving results; is motivated by professional rather than personal concerns; shows persistence when faced with difficult problems or challenges; remains calm in stressful situations. Takes responsibility for incorporating gender perspectives and ensuring the equal participation of women and men in all areas of work. • Client Orientation: Establishes and maintains productive partnerships with clients by gaining their trust and respect; identifies clients’ needs and matches them to appropriate solutions; monitors ongoing developments inside and outside the clients’ environment to keep informed and anticipate problems; keeps clients informed of progress and setbacks in projects; meets time line for delivery of products or services to clients. • Technological awareness: Keeps abreast of available technology; understands applicability and limitation of technology to the work of the office; actively seeks to apply technology to appropriate tasks; shows willingness to learn new technology. • Teamwork: Works collaboratively with colleagues to achieve organizational goals. Solicits input by genuinely valuing others’ ideas and expertise; is willing to learn from others. Places team agenda before personal agenda. Supports and acts in accordance with final group decision, even when such decisions may not entirely reflect own position. Shares credit for team accomplishments and accepts joint responsibility for team shortcomings. EducationHigh school diploma or equivalent is required. Job - Specific QualificationCisco Certified Specialist (Enterprise Core), Cisco Certified Network Professional (CCNP) or Cisco Certified Internetwork Expert (CCIE) is required. Certification/Diploma in Information Systems and Technology related field is required. ITIL v4 Foundation certification or PRINCE2 Foundation is required Work ExperienceA minimum of eight (8) years of progressively responsible experience in network management, IT infrastructure, or telecommunications, including network design, implementation, monitoring, and support in a United Nations common system field operation, with at least three years of experience in a conflict or post-conflict setting (including peacekeeping, political missions, and UN agencies, funds, and programs) is required. Experience in programmatic and administrative tasks essential to the Unit’s operations, including work plan preparation, cost estimation and budgeting, reporting on budget and program performance, and contracting vendor services, is required. Experience in implementing and maintaining hybrid integrations of on-premises systems with cloud solutions such as Amazon Web Services or Microsoft Azure environment is desirable. Experience in project management, including managing network projects, prioritizing tasks, meeting deadlines, and coordinating with internal and external stakeholders, is desirable. Experience in acquisition processes, including raising shopping carts and conducting technical evaluations, is desirable. LanguagesFrench and English are the working languages of the UN Secretariat. For this position advertised, fluency in oral and written English is required. AssessmentPreviously rostered candidates are not subject to any further assessment and as such, will not be invited for such an assessment. Special NoticeThis \"Recruit from Roster\" job opening is only open to roster applicants who are already placed on pre-approved rosters, following a review by a United Nations Central Review Body. Only roster applicants who were placed on rosters with similar functions at the same level are considered to be eligible candidates. Eligible applicants receive an email inviting them to apply. Rostered applicants are encouraged to apply only if they are interested and available to take up the position at the duty station/s specified in the Job Opening. Applying to this job opening carries an expectation to accept the offer, if selected. Qualified women that meet the requirements of this job opening are particularly encouraged to apply and will be given full consideration in accordance with the United Nations efforts to increase women participation in its workforce United Nations ConsiderationsAccording to article 101, paragraph 3, of the Charter of the United Nations, the paramount consideration in the employment of the staff is the necessity of securing the highest standards of efficiency, competence, and integrity. Candidates will not be considered for employment with the United Nations if they have committed violations of international human rights law, violations of international humanitarian law, sexual exploitation, sexual abuse, or sexual harassment, or if there are reasonable grounds to believe that they have been involved in the commission of any of these acts. The term “sexual exploitation” means any actual or attempted abuse of a position of vulnerability, differential power, or trust, for sexual purposes, including, but not limited to, profiting monetarily, socially or politically from the sexual exploitation of another. The term “sexual abuse” means the actual or threatened physical intrusion of a sexual nature, whether by force or under unequal or coercive conditions. The term “sexual harassment” means any unwelcome conduct of a sexual nature that might reasonably be expected or be perceived to cause offence or humiliation, when such conduct interferes with work, is made a condition of employment or creates an intimidating, hostile or offensive work environment, and when the gravity of the conduct warrants the termination of the perpetrator’s working relationship. Candidates who have committed crimes other than minor traffic offences may not be considered for employment. Due regard will be paid to the importance of recruiting the staff on as wide a geographical basis as possible. The United Nations places no restrictions on the eligibility of men and women to participate in any capacity and under conditions of equality in its principal and subsidiary organs. The United Nations Secretariat is a non-smoking environment. Reasonable accommodation may be provided to applicants with disabilities upon request, to support their participation in the recruitment process. By accepting a letter of appointment, staff members are subject to the authority of the Secretary-General, who may assign them to any of the activities or offices of the United Nations in accordance with staff regulation 1.2 (c). Further, staff members in the Professional and higher category up to and including the D-2 level and the Field Service category are normally required to move periodically to discharge functions in different duty stations under conditions established in ST/AI/2023/3 on Mobility, as may be amended or revised. This condition of service applies to all position specific job openings and does not apply to temporary positions. Applicants are urged to carefully follow all instructions available in the online recruitment platform, inspira, and to refer to the Applicant Guide by clicking on “Manuals” in the “Help” tile of the inspira account-holder homepage. The evaluation of applicants will be conducted on the basis of the information submitted in the application according to the evaluation criteria of the job opening and the applicable internal legislations of the United Nations including the Charter of the United Nations, resolutions of the General Assembly, the Staff Regulations and Rules, administrative issuances and guidelines. Applicants must provide complete and accurate information pertaining to their personal profile and qualifications according to the instructions provided in inspira to be considered for the current job opening. No amendment, addition, deletion, revision or modification shall be made to applications that have been submitted. Candidates under serious consideration for selection will be subject to reference checks to verify the information provided in the application. Job openings advertised on the Careers Portal will be removed at 11:59 p.m. (New York time) on the deadline date. No FeeTHE UNITED NATIONS DOES NOT CHARGE A FEE AT ANY STAGE OF THE RECRUITMENT PROCESS (APPLICATION, INTERVIEW MEETING, PROCESSING, OR TRAINING). THE UNITED NATIONS DOES NOT CONCERN ITSELF WITH INFORMATION ON APPLICANTS’ BANK ACCOUNTS.