Vacancy Notice

Open to Internal & External Candidates

Position Title

Information Management Specialist

Classification, Position Grade

General Staff, Grade G5

Duty Station **

Jordan, Amman

Type of Appointment

One Year Fixed Term contract with possibility of extension**

Date of Issue

20 January 2021

Closure Date

02 Feb 2022

Vacancy No.


Organizational Unit

Information Management Unit

Established in 1951, IOM is the leading inter-governmental organization in the field of migration and works closely with governmental, intergovernmental and non-governmental partners. IOM is dedicated to promoting humane and orderly migration for the benefit of all. It does so by

providing services and advice to governments and migrants.

IOM is committed to a diverse and inclusive environment.

Internal candidates are eligible to apply to this vacancy.

For the purpose of the vacancy, internal candidates are considered as first-tier candidates.

Context and Scope

Background Information

The selected candidate will be responsible for participating in the activities related to information management and reporting required by IOM Jordan programmes.


Under the direct supervision of the Information Management Officer, and overall supervision of the Senior Resource Management Officer, the incumbent is responsible for the software quality control, quality assurance and application support for the information systems of the mission to ensure that it conforms to organizational standards in system development and information security. Specifically, the candidate is expected to undertake the following duties and responsibilities.

Core Functions / Responsibilities:

  • Gather, coordinate, and analyse business requirements with system’s stakeholders and developers.
  • Prepare, maintain, and execute test plans, cases and scripts to be used against software platforms based on an analysis of user requirements, user stories, use cases and other technical design specification.
  • Prepare a detailed test plan based on the overall Quality Assurance Strategy.
  • Perform software system tests as required to deliver high quality products (e.g. load testing, sanity, functional, regression, integration, etc.).
  • Implement QA process that contributes to Continuous Integration and Delivery process (e.g. Test Automation)
  • Document results of tests performed during the testing phase of the project.
  • Prepare test reports and documentation on the status of the testing activities to the project team and other relevant stakeholders when necessary
  • Monitor and track software defect resolution efforts in a timely manner.
  • Attempt to reproduce user issues documenting steps needed for testing purposes.
  • Log and track defects using project-defined defect tracking tools.
  • Supports the identification of improvements to increase effectiveness and efficiency of the testing and support processes.
  • Supports the identification of creative solutions to complex testing issues and software support.
  • Provide tier-1 level support to resolve information management issues liaising with the helpdesk team and/or escalating to the proper support tier for resolution when needed.
  • Participate in project team meetings.
  • Perform any other related duties as may be assigned by the supervisor.

Education and Experience

  • University degree in computer science or a combination of relevant education and professional experience with Minimum Three years (3) of relevant working experience; OR Completed Secondary School Diploma from an accredited academic institution with Minimum Five (5) years of relevant professional experience
  • Must have experienced on test automation tool;
  • Experience working with specialized international agencies (UN Agencies, International Organisations, and International NGOs) and in complex operations, including conflict and post-conflict situations preferred


  • Must demonstrate a good understanding of data management concepts such as data collection, collation, and data reporting, and can cascade information to another team members.
  • Must have knowledge on project management and document management tool such as JIRA or SharePoint
  • Have demonstrated knowledge of query generation for reporting purposes as well as Microsoft O365 products: Excel, Word and PowerPoint.
  • Must have knowledge in Microsoft Excel reporting functions.
  • Knowledge in SQL Server is an advantage
  • Knowledge on vulnerability scanning tool is an advantage


Fluency in English and Arabic oral & written is required.

Required Competencies

The incumbent is expected to demonstrate the following values and competencies:

Values - all IOM staff members must abide by and demonstrate these three values:

  • Inclusion and respect for diversity: respects and promotes individual and cultural differences; encourages diversity and inclusion wherever possible.
  • Integrity and transparency: maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.
  • Professionalism: demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges.

Core Competencies – behavioral indicators level 1

  • Teamwork: develops and promotes effective collaboration within and across units to achieve shared goals and optimize results.
  • Delivering results produces and delivers quality results in a service-oriented and timely manner; is action oriented and committed to achieving agreed outcomes.
  • Managing and sharing knowledge continuously seeks to learn, share knowledge and innovate.
  • Accountability: takes ownership for achieving the Organization’s priorities and assumes responsibility for own action and delegated work.
  • Communication: encourages and contributes to clear and open communication; explains complex matters in an informative, inspiring and motivational way.


  • The appointment is subject to funding confirmation.

  • Appointment will be subject to certification that the candidate is medically fit for appointment, accreditation, any residency or visa requirements, and security clearances.

This vacancy is archived.

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