Back ICT Support Associate

Background
  Diversity, Equity and Inclusion are core principles at UNDP:  we value diversity as an expression of the multiplicity of nations and cultures where we operate, we foster inclusion as a way of ensuring all personnel are empowered to contribute to our mission, and we ensure equity and fairness in all our actions. Taking a ‘leave no one behind’ approach to our diversity efforts means increasing representation of underserved populations. People who identify as belonging to marginalized or excluded populations are strongly encouraged to apply. Learn more about working at UNDP including our values and inspiring stories.
  UNDP does not tolerate sexual exploitation and abuse, any kind of harassment, including sexual harassment, and discrimination. All selected candidates will, therefore, undergo rigorous reference and background checks.  

Working under the guidance and direct supervision of the ICT Associate (G7), the ICT Support Associate delivers
comprehensive ICT services to all UN agencies located on the premises and provides remote support to programme
and project staff across India. The role encompasses:
• Onsite and Remote ICT Support: Ensuring smooth daily operations of information management tools and
technology infrastructure for a large Country Office.
• Administrative ICT Support: Assisting the ICT Unit in managing and maintaining technical systems and
documentation.
• User Support: Providing timely technical assistance and troubleshooting to ensure uninterrupted workflow
for all staff.
The ICT Support Associate champions a client-focused approach, fostering efficiency and responsiveness to the
evolving technological needs of the organization.
 

The incumbent performs other duties within their functional profile as deemed necessary for the efficient
functioning of the Office and the Organization.

Institutional Arrangement

This will be a shared position through common services account of all UN Agencies located in the UN House
and will report to UNDP’s Head of ICT.

Reporting To:
UNDP’s Head of ICT (ICT Associate)

Reportees to this position:
Not Applicable
  Competencies     Core Achieve Results: LEVEL 1: Plans and monitors own work, pays attention to details, delivers quality work by deadline Think Innovatively: LEVEL 1: Open to creative ideas/known risks, is pragmatic problem solver, makes improvements  Learn Continuously: LEVEL 1: Open minded and curious, shares knowledge, learns from mistakes, asks for feedback Adapt with Agility: LEVEL 1: Adapts to change, constructively handles ambiguity/uncertainty, is flexible  Act with Determination:  LEVEL 1: Shows drive and motivation, able to deliver calmly in face of adversity, confident Engage and Partner: LEVEL 1: Demonstrates compassion/understanding towards others, forms positive relationships Enable Diversity and Inclusion: LEVEL 1: Appreciate/respect differences, aware of unconscious bias, confront discrimination 

Cross-Functional & Technical competencies (insert up to 7 competencies)  Thematic Area Name Definition Business Management Customer Satisfaction/Client Management

Ability to respond timely and appropriately with a 

sense of urgency, provide consistent solutions, and 

deliver timely and quality results and/or solutions 

to fulfil and understand the real customers' needs. 

Provide inputs to the development of customers 

service strategy. Look for ways to add value beyond 

clients' immediate requests. Ability to anticipate 

client's upcoming needs and concerns.

Information Management & 

Technology

Network, Communication and 

Infrastructure Management

Ability to 

develop/integrate/operate/manage  

IT network, communications, 

Cloud or on-premises infrastructure, and new 

technologies like IoT. Cisco CCIE 

CCNP or similar is desirable

Information Management & 

Technology

Regular following new technologies 

and technical trends, research the 

technologies that are applicable 

and beneficial to the organization 

and develop the

systems

Information Management & 

Technology

Ability to support customers on IT 

related issues and generate and 

contribute to continuous 

improvement processes to deliver 

a great user experience.

Knowledge of ISO 9001 desirable. 

ITIL certification or similar is 

desirable.                                                                                                                                                                  

Minimum Qualifications of the Successful NPSA