Background Information - Myanmar
UNOPS Myanmar is one of UNOPS’ leading offices in Asia, acting as the fund manager for some of the largest development programmes in the country. In addition, UNOPS is the Principal Recipient for the Global Fund in Myanmar and for the Global Fund’s regional artemisinin-resistance initiative towards the elimination of Malaria, which works to accelerate progress toward malaria elimination in the Greater Mekong sub-region. UNOPS provides procurement, infrastructure, and project management services to a wide range of organizations in the country, including international development partners, other UN agencies, NGOs, and INGOs. UNOPS plays a critical role in ensuring that the quality of services provided to its partners meets stringent requirements of speed, efficiency, and cost-effectiveness.
Background Information - Job-specific
Under the overall supervision of the Head of Support Services and direct supervision of ICT Senior Officer, ICT Senior Associate shall be responsible: to lead the helpdesk team to provide efficient technical support, ICT Management, Server and Network Administration, Interaction with Head Quarter, Regional Office and other agencies, and to provide ICT Maintainance and Administration. Functional Responsibilities
ICT client services, management and administration
Ensure efficient and effective ICT client services, management and administration, focusing on achievement of the following results:
Lead and support the helpdesk team on the installation and configuration of ICT-related hardware/software and provide technical support on standard software and various UNOPS customized systems.
Implementation of ICT and operational strategies compliant with UNOPS rules, regulations, policies and framework.
Lead the helpdesk team on the provision of fast, friendly, and effective user support.
Participation in the development of ICT standards and strategies.
Maintenance of inventory of all computers, telecommunication equipment, I/O devices and software existent in the Business Unit ensuring compliance with registration and upgrades.
Interaction with HQ and ICT personnel from other UN agencies in the area to share and exchange information and expertise on applications and tools.
Ensuring the providing for meeting/event ICT facilities setup such as audio system, video conferencing system, etc
Provision of consulting services, ICT audit inspections and/or facilitation of selection/deployment of software to projects, seeking technical advice and support from HQ ICT personnel, as required.
Report and assist the ICT officer to ensure continuous improvement of the ICT team and to deliver an efficient and client-oriented approach to technical support services to all users.
Participate in procurement of ICT-related hardware and software
Server and Network Administration
Maintenance of network and internet connectivity to ensure stable operation, availability of bandwidth, and reliable connection to the internet and HQ-based systems.
Valid hardware maintenance agreements, to ensure timely resolution of hardware failures.
A stable and responsive network environment based on daily monitoring of the network connection.
Ensure confidentiality, integrity and availability of UNOPS ICT systems and UNOPS information assets.
Monitor and maintain proper backups of UNOPS data. Maintenance of measures in place for business continuity and disaster recovery processes and procedures Maintenance of video conference and telephony operations
Team Management
Facilitates the engagement and provision of high-quality results and services of the team supervised through effective work planning, performance management, coaching, and promotion of learning and development.
Provides oversight, ensuring compliance by team members with existing policies and best practices.ICT Maintenance
Knowledge building and knowledge sharing
Training and guidance to users in the efficient and secure use of ICT systems and services
Advice to management, clients and colleagues on subject matter expertise
Synthesis and dissemination of best practices to internal collaborators and networks
ICT Maintenance
Effective functioning (installation, operation and maintenance) of all UNOPS hardware equipment and acquisition of hardware supplies.
Conduct regular maintenance of ICT infrastructure equipment.
Ensure running condition of all ICT-related equipment through timely repair and maintenance.
Ensure frequently required ICT spare parts/stocks and consumables are available in stock at any time.
Perform other related duties as required.
Impact of Results
The key results have an impact on the execution of the ICT support function in UNOPS Myanmar office in terms of quality and accuracy of work completed. Timely updating and implementation of software/hardware, punctual and accurate information and a client-oriented approach enhances UNOPS capability as an efficient and first-class service provider.
Education/Experience/Language requirementsEducation
Completion of Secondary education is required.
Diploma or University Degree, preferably in information sciences, computer sciences or engineering, is desirable and may substitute some of the required years of experience.
Work Experiences
A minimum of 7 years of progressively responsible experience in the field of information technology and/or telecommunications and systems, preferably in an international environment is required.
Experience in the usage of computers and office software packages (MS Office 2016 and/or newer versions) is required.
Experience in management of Active Directory, Windows servers, and network infrastructure is required.
Experience in the usage of Google Work Space, Google Admin console and related tools is required.
Language Requirement
Full working knowledge in written and oral English and fluency in Myanmar language required.
Knowledge of another official UNOPS language is an asset.
CompetenciesContract type: Local Individual Contractor Agreement
Contract level: Local ICA Support-7 / LICA-7 / ICS-7
Contract duration: Open-ended, subject to organizational requirements, availability of funds and satisfactory performance.
\"THIS IS A LOCAL POSITION. ONLY MYANMAR NATIONALS ARE ELIGIBLE TO APPLY. ALL OTHER APPLICANTS WILL BE REJECTED.\"
The successful candidate is expected to be in Myanmar to perform the duties and responsibilities of the advertised position
For more details about the ICA contractual modality, please follow this link:
https://www.unops.org/english/Opportunities/job-opportunities/what-we-offer/Pages/Individual-Contractor-Agreements.aspx
Additional Information
Please note that UNOPS does not accept unsolicited resumes.
Applications received after the closing date will not be considered.
Please note that only shortlisted candidates will be contacted and advance to the next stage of the selection process, which involves various assessments.
UNOPS embraces diversity and is committed to equal employment opportunity. Our workforce consists of many diverse nationalities, cultures, languages, races, gender identities, sexual orientations, and abilities. UNOPS seeks to sustain and strengthen this diversity to ensure equal opportunities as well as an inclusive working environment for its entire workforce.
UNOPS evaluates all applications based on the skills, qualifications and experience requirements outlined in the vacancy announcement. We are committed to considering all candidates in a fair and transparent manner, and we value diverse perspectives and experiences, including those of women, indigenous and racialized communities, individuals with diverse gender identities and sexual orientations, and people with disabilities.We would like to ensure all candidates perform at their best during the assessment process. If you are shortlisted and require additional assistance to complete any assessment, including reasonable accommodation, please inform our human resources team when you receive an invitation.
Terms and Conditions
For staff positions only, UNOPS reserves the right to appoint a candidate at a lower level than the advertised level of the post.
For retainer contracts, you must complete a few mandatory courses ( they take around 4 hours to complete) in your own time, before providing services to UNOPS. Refreshers or new mandatory courses may be required during your contract. Please note that you will not receive any compensation for taking courses and refreshers. For more information on a retainer contract here.
All UNOPS personnel are responsible for performing their duties in accordance with the UN Charter and UNOPS Policies and Instructions, as well as other relevant accountability frameworks. In addition, all personnel must demonstrate an understanding of the Sustainable Development Goals (SDGs) in a manner consistent with UN core values and the UN Common Agenda.
It is the policy of UNOPS to conduct background checks on all potential personnel. Recruitment in UNOPS is contingent on the results of such checks.