The ICT Officer is responsible for providing technical ICT support to the Counter office and Area offices when required
Generic responsibilities
Implement NRC’s ICT policies and guidelines at area office level Ensure system security Ensure that network access privileges, applications, data storage and regular backups are configured and maintained Implement and update a data disaster recovery plan (back up) Schedule computer related services, maintenance and license renewals Ensure installation and maintenance of protection services (anti-viruses and firewalls) Plan network upgrades, expansions and replacements Provide ICT support and trainings to staff Participate in the procurement processes of ICT equipmentSpecific responsibilities
Contribute to information technology strategies, policies, and procedures by evaluating organization outcomes; identifying problems; evaluating trends; anticipating requirements if required Adhere to, and support the implementation of NRC ICT policies and procedures, handbooks, and guidelines Ensure ICT equipment, hardware, software, and other resources are timely made available and well maintained Troubleshoot, diagnose problems, implement corrective action & procedures, monitor, and facilitate repairs Monitor, operate, and maintain a reliable internet and network system (connectivity, assigning access level) Implement NRC filling system (electronic files) at area level as per defined NRC standards Keep track and ensure proper handover, including signatures for all ICT equipment Work with Logistics to ensure that ICT equipment is tagged, and any loss/damage is reported as per standards Interact with external parties if required (for example contracted service providers for Internet) to ensure NRC is enjoying the required services in an optimum manner Ensure anti-corruption, transparency, and cost efficiency principles in all processesProfessional competencies
Generic professional competencies for this position:
Experience from working as an ICT Officer in a humanitarian/recovery context Previous experience from working in complex and volatile contexts Documented results related to the position’s responsibilities Knowledge about own skills/profile Fluency in both English and Arabic, written and spokenContext/ Specific skills, knowledge and experience:
Preferred to be in Port Sudan Service-minded, with strong organizational and planning skills Good cultural awareness and sensitivity Highly approachable, trustworthy, and confidential Attention to detail, problem-solving skills, excellent time management skills BA or MS in Information Technology /computer science or related field. Minimum of 2 years maximum 8 years relevant work experience. Education level of University, BA degree or MSBehavioral competencies
These are personal qualities that influence how successful people are in their job. NRC’s Competency Framework states 12 behavioral competencies, and the following are essential for this position:
Planning and delivering results Managing resources to optimize results Working with people Analyzing Handling insecure environments The Norwegian Refugee Council (NRC) is a global humanitarian organisation helping people forced to flee. Join us in assisting millions of people in areas where others cannot, tackling some of the world's most dangerous and difficult crises. Bring your skills and dedication to an organisation recognised for providing high quality aid and for defending the rights of refugees and internally displaced people. At NRC, we give responsibility to employees at all levels and foster professional growth and innovative teams. You can expect a supportive culture and an open dialogue with management. We are committed to diversity, equity and inclusion. Together, we save lives and rebuild futures. Safeguarding is central to NRC’s work. We expect all employees to: • treat everyone with respect and dignity • contribute to building a safe environment for all • never engage in any form of exploitation, harassment and specifically sexual exploitation, abuse and sexual harassment (SEAH) • always report. NRC has a zero-tolerance approach to inaction against exploitation, abuse and SEAH