Please note the appropriate Tier indicated in the vacancy title and ensure that you are holding the applicable contract as defined below.
Tier 1: UNDP/ UNCDF/ UNV staff holding permanent (PA) and fixed term (FTA) appointments (defined as “internal” candidates).
Tier 2: UNDP/ UNCDF/ UNV staff holding temporary appointments (TA), Expert and Specialist UNVs with UNDP as their host entity and personnel on regular PSA contracts.
Tier 3: All other contract types from UNDP/UNCDF/UNV and other agencies, and other external candidates. Background
Diversity, Equity and Inclusion are core principles at UNDP: we value diversity as an expression of the multiplicity of nations and cultures where we operate, we foster inclusion as a way of ensuring all personnel are empowered to contribute to our mission, and we ensure equity and fairness in all our actions. Taking a ‘leave no one behind’ approach to our diversity efforts means increasing representation of underserved populations. People who identify as belonging to marginalized or excluded populations are strongly encouraged to apply. Learn more about working at UNDP including our values and inspiring stories.
UNDP does not tolerate sexual exploitation and abuse, any kind of harassment, including sexual harassment, and discrimination. All selected candidates will, therefore, undergo rigorous reference and background checks.
UNV’s Management Services hold the responsibility for the strategic planning, managerial leadership, oversight, and quality control of an integrated platform of operational services ensuring timely, effective and efficient delivery according to corporate performance standards and in compliance with the UN Regulations and Rules and UNDP´s accountability framework.
The Information and Communication Technology Section (ICTS) is responsible for the running operations of all ICT on-premises and cloud datacenters, cloud platforms and services, business applications, corporate websites, helpdesk, videoconferences, security services, hardware, software, network, and telecommunications services. This includes application system analysis, design, development and maintenance, local and global telecommunication networks, commercial hardware and software installation and operation (at both desktop and network levels), internet, and email. ICTS is also providing network and support services to other UN Agencies in UN Bonn Campus. ICTS is working in close collaboration with UNDP ITM department. Under the supervision the Infrastructure Team Leader, the incumbent contributes to planning and designing the ICT infrastructure components for Video Conference facilities and the underlying corporate UNV requirements; she/he provides technical expertise in the design, implementation, security, and oversight of initiatives driven by business needs. Duties and Responsibilities
1. Data Center
Achieve Results
Plans and monitors own work, pays attention to details, delivers quality work by deadlineThink Innovatively
Open to creative ideas/known risks, is pragmatic problem solver, makes improvementsLearn Continuously
Open minded and curious, shares knowledge, learns from mistakes, asks for feedbackAdapt with Agility
Adapts to change, constructively handles ambiguity/uncertainty, is flexibleAct with Determination
Shows drive and motivation, able to deliver calmly in face of adversity, confidentEngage and Partner
Demonstrates compassion/understanding towards others, forms positive relationshipsEnable Diversity and Inclusion
Appreciate/respect differences, aware of unconscious bias, confront discriminationCross-Functional & Technical competencies
Customer Satisfaction/Client Management
Ability to respond timely and appropriately with a sense of urgency, provide consistent solutions, and deliver timely and quality results and/or solutions to fulfil and understand the real customers' needs Look for ways to add value beyond clients' immediate requests Ability to anticipate client's upcoming needs and concernsKnowledge Generation
Ability to research and turn information into useful knowledge, relevant for context, or responsive to a stated need Ability to apply existing concepts to new situations, and to develop new concepts to generate workable solutions and new approaches Knowledge of relevant concepts, conceptual models, and theories that can be useful in addressing new situationsIT Customer Support
Ability to support customers on IT related issues and generate and contribute to continuous improvement processes to deliver a great user experience. Knowledge of ISO 9001 desirable. ITIL certification or similar is desirableIT Service Delivery & Operations
Ability to deliver the IT products and services to customers at the right level of Quality and Costs, taking into account user experience. ISO 20000 knowledge. ITIL certification or similar desirableSystems Thinking
Ability to use objective problem analysis and judgement to understand how interrelated elements coexist within an overall process or system, and to consider how altering one element can impact on other parts of the systemLanguage requirements:
Fluency in written and spoken English Fluency in an additional UN language is desirable Working knowledge of German would be an advantage. Please note that continuance of appointment beyond the initial 12 months is contingent upon the successful completion of a probationary period. Disclaimer Only short-listed applicants will be contacted. The successful candidate will hold a UNDP letter of appointment. This post is for local recruitment only. It is open to citizens of the European Union (EU) member states or holders of residence and unlimited work permits for Germany. All travel, interview and relocation costs, if any, incurred to take up an appointment at the duty station in Bonn are at the expense of the applicant.