Background
Diversity, Equity and Inclusion are core principles at UNDP: we value diversity as an expression of the multiplicity of nations and cultures where we operate, we foster inclusion as a way of ensuring all personnel are empowered to contribute to our mission, and we ensure equity and fairness in all our actions. Taking a ‘leave no one behind’ approach to our diversity efforts means increasing representation of underserved populations. People who identify as belonging to marginalized or excluded populations are strongly encouraged to apply. Learn more about working at UNDP including our values and inspiring stories.
UNDP does not tolerate sexual exploitation and abuse, any kind of harassment, including sexual harassment, and discrimination. All selected candidates will, therefore, undergo rigorous reference and background checks.
The ICT team plays a crucial role in the Country Office (CO) as reliance on digital technology continues to increase in all office operations, projects, and programme deliveries. The team drives UNDP’s digital transformation efforts in the CO to better enable, leverage and deploy technology solutions that help the CO implement new ways of doing business to work smarter and more efficiently, and ultimately to improve the way it provides value to UNDP partners, stakeholders, and beneficiaries.
Under the guidance and direct supervision of the Head of ICT, the ICT Associate provides ICT and administrative support services to the ICT unit, provides daily technical support to users of information management tools and technology infrastructure. The ICT Associate promotes a client-oriented approach.
He/She works in close collaboration with Programme, Operations and projects teams in the CO and UNDP HQ staff to resolve ICT- related issues.
UNDP adopts a portfolio approach to accommodate changing business needs and leverage linkages across interventions to achieve its strategic goals. Therefore, UNDP personnel are expected to work across units, functions, teams, and projects in multidisciplinary teams in order to enhance and enable horizontal collaboration.
Duties and Responsibilities
Ensures and assist in implementation of ICT management systems and strategies
Ensures effective functioning of the CO hardware and software packages
Perform specific technical functions, including changing or upgrading of hardware electronic components and scheduling routine repairs.Assist in providing automation and digitalization support for both CO Operations and Programmes.
Assist in the installation of corporate and in-house developed software and related upgrades.Support network and systems administration.
Monitor and manage access, usage and performance of shared storages on a frequent and regular basis. Assist in managing cloud-based systems (Office 365, Azure and Microsoft Intune), backup and restoration procedures for locally hosted systems. Provide support to users in virus detection, removal, and prevention. Assist in upgrading patch and anti-virus programs on a timely basis. Respond to user needs and questions regarding network access. Assist in trouble-shooting and monitoring of network problems. Maintain an up-to-date inventory of software and hardware and stock of supplies and spare parts in cordination with the Procurement Unit. Convert user challenges to technology based solutions i.e web based applicationsProvides administrative support
Assist with cost recovering from projects and other agencies affiliated to UNDP Assist with processing of payments for ISP’s and contracted vendors Support periodic disposal of ICT equipment Conducting user training on effective use of corporate tools and cyber security awareness. Ensure uninterrupted ICT services are provided for BCP and the Country Office. Provision of ICT support to key official events.Ensures facilitation of knowledge building and knowledge sharing in the CO, focusing on achievement of the following results:
Participation and assistance in the organization of training for the CO staff on ICT issues. Sound contributions to knowledge networks and communities of practice.The incumbent performs other duties within their functional profile as deemed necessary for the efficient functioning of the Office and the Organization
Competencies Core Competencies
Achieve Results:
Business Management - Results-based Management
Ability to manage programmes and projects with a focus on improved performance and demonstrable results.Business Management - Customer Satisfaction/Client Management
Ability to respond timely and appropriately with a sense of urgency, provide consistent solutions, and deliver timely and quality results and/or solutions to fulfil and understand the real customers' needs, provide inputs to the development of customer service strategy, look for ways to add value beyond clients' immediate requests, Ability to anticipate client's upcoming needs and concerns.Business Management - Working with Evidence and Data
Ability to inspect, cleanse, transform and model data with the goal ofBusiness Management - Digital Awareness and Literacy
Ability and inclination to rapidly adopt new technologies, either through skillfully grasping their usage or through understanding their impact and empowering others to use them as needed.Information Management & Technology - IT Customer Support
Ability to support staff on IT related issues and generate and contribute to continuous improvement processes to deliver a great user experience. Knowledge of ISO 9001 desirable. ITIL certification or similar is desirable.Information Management & Technology - Network, Communication, and Infrastructure Management:
Ability to develop/integrate/operate/manage IT network, communications, Cloud or on-premises infrastructure, and new technologies like IoT. Cisco CCIE CCNP or similar is desirable.Information Management & Technology - User Experience and Business Analyst
Capacity to translate efficiently user needs into IT requirements around human-centered design.