Back ICT Assistant

Background

As guided by the ICT WG Chair and the WFP ICT Associate, the incumbent implements common ICT management systems and strategies, provides daily technical and support services to users of information management tools and technology infrastructure ensuring smooth functioning of the UN Common premises in ICT relevant areas. ICT Assistant works in close collaboration with the UN Agencies located in the Common Premises and UN Myanmar ICT WG for resolving complex ICT-related issues, collaborates closely exchanging views with other ICT colleagues using global networks such as Yammer and technical working groups established with UN Agencies or UN DCO.

Duties and Responsibilities

1. Supports full implementation of ICT strategies and introduction/implementation of new technologies/approaches as guided by UN Myanmar Business Operations Strategy focusing on achievement of the following results:
   • Ensures compliance with the UN information management and technology standards, guidelines and   procedures set 
   • Support to full functioning ICT support desk, Joint VoIP, PABX, meeting room equipment and accessories 
   • Implementation of the common printing imitative 
   • Serves as a focal point for common printing/photocopying services ensuring smooth functioning of it throughout the Common Premises
   • Provision of inputs to elaboration of internal policies and procedures on the use of common ICT system. 
   • Contribute to the UN ICT WG annual work plan and implementation of it. 

           2. Support to effective functioning of the UN Common hardware and software packages focusing on the achievement of the following results:

     • Provision of necessary inputs to maintenance of equipment and acquisition of hardware supplies, making routine repairs and change of hardware electronic components.
     • Contribution to development or use of the latest innovative ICT approaches for high impact results for common business (e.g. facilitating various meetings and conferences between offices remotely located from each other, improved common office management system, common information sharing platform, common email groups, electronic registry, etc) as required. 
     • Ensures maintenance of an up-to-date inventory of the software and hardware.

         3.    Ensures efficient support provided to common networks administration focusing on achievement of the following results:

       • Support to smooth operation of network utility procedures defining network users and security attributes establishing directories, menus and drive-mappings, configuring network printers and providing user access. Ensure that the UN asset and network resources are protected from malicious virus attacks and deploy countermeasures in the event of the attacks
       • Support to troubleshooting and monitoring of network problems. Provide immediate response to user needs and questions regarding network access.
       • Support to maintenance of up-to-date parameters of information for the network clients and electronic mail.
       • Support to implementation of backup and restoration procedures for local drives. Maintenance of backup logs. Organization of off-site storage of backups. 
       • Contributes to maintenance of measures in place for business continuity and disaster recover processes and procedures including backup and restoration of both server and local storage facilities.
       • Provide input to timely LAN Infrastructure and Internet connectivity upgrade to meet the common UN requirements.

         4.       Provides support for common UN platforms focusing on achievement of the following results:

         • Identification of the opportunities for UN common information sharing platform that is suitable or accessible for all UN Agencies for improved efficiency and effectiveness. 
         • Support to creation and maintenance of UN Common web sites, group emails in consultation with all Agencies.

           5.    Provides support to technical and administrative support for smooth running of UN Common Premises focusing on achievement of the following results:

           • Maintain effective cooperation with UMFCCI building management on the building electrical supply and advises the Common Premises/Services Coordinator on required actions in timely manner. 
           • Serves as the focal point for the alternate power supply/backup generator making sure that it is functional; maintained and repaired on regular basis. 
           • Provision of advice on and assistance in procurement of new equipment for the UN common purposes, provision of technical specifications and information on best options in both local and international markets, review of quotations and bids.
           • Maintenance of the ICT inventory and stock of supplies and spare parts in cooperation with the Common Services Unit Asset Focal point.
           • Provision of ICT support to events organized in UN Common premises.

             6.   Ensures facilitation of knowledge building and knowledge sharing focusing   on achievement of the following results:

             • Identification and promotion of different systems and applications for optimal content management, knowledge management and sharing, information provision.
             • Organization of trainings for UN staff when needed on ICT issues.
             • Synthesis of lessons learned and best practices in ICT.
             • Contributions to knowledge networks and communities of practice.            

               The incumbent performs other duties within their functional profile as deemed necessary for the efficient functioning of the Office and the Organization.

               Competencies Core Achieve Results: LEVEL 1: Plans and monitors own work, pays attention to details, delivers quality work by deadline Think Innovatively: LEVEL 1: Open to creative ideas/known risks, is pragmatic problem solver, makes improvements  Learn Continuously: LEVEL 1: Open minded and curious, shares knowledge, learns from mistakes, asks for feedback Adapt with Agility: LEVEL 1: Adapts to change, constructively handles ambiguity/uncertainty, is flexible  Act with Determination:  LEVEL 1: Shows drive and motivation, able to deliver calmly in face of adversity, confident Engage and Partner: LEVEL 1: Demonstrates compassion/understanding towards others, forms positive relationships Enable Diversity and Inclusion: LEVEL 1: Appreciate/respect differences, aware of unconscious bias, confront discrimination 

               Cross-Functional & Technical competencies  Thematic Area Name Definition Business Development Knowledge Generation Ability to research information and to turn it into useful knowledge, relevant for context, or responsive to a stated need. Ability to apply existing concepts to new situations, and to develop new concepts to generate workable solutions and new approaches. Knowledge of relevant concepts, conceptual models, and theories that can be useful in addressing new situations.  Business Development Knowledge Facilitation Ability to animate individuals and groups, internally and externally, and to design and facilitate activities, to share and exchange knowledge, information and ideas. Knowledge of tools and approaches to stimulate active participation, contribution, and exchange.  Business Management Customer Satisfaction/Client Management Ability to respond timely and appropriately with a sense of urgency, provide consistent solutions, and deliver timely and quality results and/or solutions to fulfil and understand the real customers' needs. Provide inputs to the development of customer service strategy. Look for ways to add value beyond clients' immediate requests. Ability to anticipate client's upcoming needs and concerns. 

               Information Management & Technology 

               IT Customer Support 

               Ability to support l customers on IT related issues and generate and contribute to continuous improvement processes to deliver a great user experience. Knowledge of ISO 9001 desirable. ITIL certification or similar is desirable  

               Information Management & Technology 

               Network, Communication and Infrastructure Management 

               Ability to develop/integrate/operate/manage IT network, communications, Cloud or on-premise infrastructure, and new technologies like IoT. Cisco CCIE CCNP or similar is desirable 

               Information Management & Technology 

               📚 𝗗𝗶𝘀𝗰𝗼𝘃𝗲𝗿 𝗛𝗼𝘄 𝘁𝗼 𝗚𝗲𝘁 𝗮 𝗝𝗼𝗯 𝗶𝗻 𝘁𝗵𝗲 𝗨𝗡 𝗶𝗻 𝟮𝟬𝟮𝟯! 🌍🤝 𝗥𝗲𝗮𝗱 𝗼𝘂𝗿 𝗡𝗘𝗪 𝗥𝗲𝗰𝗿𝘂𝗶𝘁𝗺𝗲𝗻𝘁 𝗚𝘂𝗶𝗱𝗲 𝘁𝗼 𝘁𝗵𝗲 𝗨𝗡 𝟮𝟬𝟮𝟯 𝘄𝗶𝘁𝗵 𝘁𝗲𝘀𝘁 𝘀𝗮𝗺𝗽𝗹𝗲𝘀 𝗳𝗼𝗿 𝗨𝗡𝗛𝗖𝗥, 𝗪𝗙𝗣, 𝗨𝗡𝗜𝗖𝗘𝗙, 𝗨𝗡𝗗𝗦𝗦, 𝗨𝗡𝗙𝗣𝗔, 𝗜𝗢𝗠 𝗮𝗻𝗱 𝗼𝘁𝗵𝗲𝗿𝘀! 🌐

               ⚠️ 𝐂𝐡𝐚𝐧𝐠𝐞 𝐘𝐨𝐮𝐫 𝐋𝐢𝐟𝐞 𝐍𝐨𝐰: 𝐏𝐨𝐰𝐞𝐫𝐟𝐮𝐥 𝐓𝐞𝐜𝐡𝐧𝐢𝐪𝐮𝐞𝐬 𝐡𝐨𝐰 𝐭𝐨 𝐠𝐞𝐭 𝐚 𝐣𝐨𝐛 𝐢𝐧 𝐭𝐡𝐞 𝐔𝐧𝐢𝐭𝐞𝐝 𝐍𝐚𝐭𝐢𝐨𝐧𝐬 𝐍𝐎𝐖!

               IT Service Delivery & Operations 

               Ability to deliver the IT products and services to customers at the right level of Quality and Costs, taking into account user experience. ISO 20000 knowledge. ITIL certification or similar desirable. 

               Information Management & Technology 

               User Experience and business analyst 

               Capacity to translate efficiently users needs in IT requirements around human-centred design principles. Knowledge of Oracle Cloud, ServiceNow, SalesForce.com, and Microsoft product an asset.

               Required Skills and Experience

               Education:

               • Secondary school with formal training in IT systems, business software and/or web-based applications is required. 
               • University degree (Bachelor’s Degree) in Computer Science or Computer Technology or other equivalent level will be given due consideration but is not a requirement.  

                 Experience:

                 Minimum 5 years (with secondary education) or 2 years (with bachelor´s degree) of relevant working experience in the relevant areas such as user support, network administration and use of hardware/software.  

                 Equal opportunity

                 As an equal opportunity employer, UNDP values diversity as an expression of the multiplicity of nations and cultures where we operate and, as such, we encourage qualified applicants from all backgrounds to apply for roles in the organization. Our employment decisions are based on merit and suitability for the role, without discrimination. 

                 UNDP is also committed to creating an inclusive workplace where all personnel are empowered to contribute to our mission, are valued, can thrive, and benefit from career opportunities that are open to all.

                 Sexual harassment, exploitation, and abuse of authority

                 UNDP does not tolerate harassment, sexual harassment, exploitation, discrimination and abuse of authority. All selected candidates, therefore, undergo relevant checks and are expected to adhere to the respective standards and principles. 

                 Right to select multiple candidates

                 UNDP reserves the right to select one or more candidates from this vacancy announcement.  We may also retain applications and consider candidates applying to this post for other similar positions with UNDP at the same grade level and with similar job description, experience and educational requirements.

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