1. Role and responsibilities
The purpose of a Team Leader is to manage a CC project team at field office level.
The following is a brief description of the role.
Generic responsibilities
These responsibilities shall be the same for all positions with the same title. The responsibilities shall be short and essential. Details belong in the Work- and Professional Development Plan.
1. Management of project staff
2. Implement plan of action for delegated portfolio of CC projects (activities, budget and project documentation)
3. Day to day follow of progress in project implementation.
4. Ensure compliance with NRC policies CC tools, handbooks, and guidelines.
5. Ensure that projects target beneficiaries most in need and explore and assess new and better ways to assist.
6. Promote and share ideas for technical improvement.
7. Prepare periodic progress reports and other documents.
8. Ensure capacity building of project staff and transfer key skills.
9. Liaison and collaborate with relevant local authorities and stakeholders.
10. Promote the rights of IDPs/returnees in line with the advocacy strategy
Specific responsibilities.
These responsibilities shall be adapted to the particularities of the job location and context, phase of operation, strategic focus, and type of programme intervention. This section shall be revised whenever a new employee is hired or the context changes significantly.
• Design the team's information and counselling activities, set work plans in line with targets and oversee the quality of provided services.
• Prepare and support provision of legal assistance services to NRC beneficiaries and participate in field activities as per ICLA implementation plan with ICLA team.
• Supervise the implementation of ICLA programme guidelines and procedures in line with the strategy.
• Provide technical support and coaching to subordinated staff who delivers direct services to beneficiaries, including through the development of dedicated work tools and IEC materials.
• Build the capacity of the team members and ensure that the team have completed all necessary trainings as required by NRC.
• Coordinate the team's activities internally within NRC and externally with local communities, stakeholders, and partners, including overseeing referral activities.
• Conduct regular quality check exercises, ensure data quality of the team and provide feedback sessions accordingly when needed.
• Coordinate activities with community-based organizations (CBOs) and joint activities with other NRC core competencies in his/her assigned geographical area of operation.
• Ensure supervision of ICLA activities with community-based organizations (CBOs), volunteers and joint activities with other NRC core competencies in his/her assigned geographical area of operation.
• Produce periodic quantitative and qualitative reports on operational issues and field trends.
• Ensure proper documentation of volunteers and CBOs related documents and keep track of the contracts renewal.
• Ensure that all project activities related financial documentation is collected and archived as per NRC Financial and SSD policies and guidelines.
• Provide any other tasks as requested by the line manager.
Critical interfaces
By interfaces, NRC means processes and projects that are interlinked with other departments/units or persons. Relevant interfaces for this position are:
• Project planning: CC Specialists
• Area operations: Support Coordinators (field office coordinators)
• Staff capacity building: CC Specialists, HR Development Officer
• Implementation: CC Specialists
Scale and scope of position
Staff: 3 officers
Stakeholders: UN agencies, INGOs, local NGOs, civil society, governmental bodies
Budgets: ICLA projects in the relevant field area
Information: GORS, Agresso, NRC People system, Intranet and ICLA Database.
Legal or compliance: term of employment, donors .
2. Competencies
Competencies are important in order for the employee and the organization to deliver desired results. They are relevant for all staff and are divided into the following two categories: