Org. Setting and ReportingThe position is located in the Facilities Management Section (FMS), Central Support Services, Division of Administration of the United Nations Office at Geneva. ResponsibilitiesUnder the direct supervision of the Chief, Facilities Management Section, the incumbent: - Supervises the audiovisual technicians and operators' team to provide services to UNOG clients as well as to conference room users and participants at the Palais des Nations and the Palais Wilson. - Plans and oversees the management of work undertaken by the Unit and ensures that the service provided by the Unit maintain high-quality standards. - Liaises and collaborates with other services, sections and vendors who provide additional audiovisual services. - Supports the project team for any replacement or renovation project that touches on audiovisual installations or any inherent areas. OPERATIONS - Receives requests from all the clients relating to the technical audiovisual needs required by the conferences organizer or any other event. - Identifies and clarifies with the client the real needs and determines the appropriate solutions which he entrusts the implementation to his team. - Provides, as necessary, the interface with other technical stakeholders of UNOG (Division of Conference Management (DCM), Information Service, Information and Communication Technology Service (ICTS). - Writes and/or participates in the drafting of the specifications for- the purchase of services or goods in his field. - Plan resources at his disposal, in personnel and equipment. - Keeps computer tracking of mobile equipment movements and installations. - Produces statistics on the use of equipment. Produces statistics and reports on the technical problems that have occurred in conference rooms, the reasons and causes, the time of intervention and the costs for the organization. - Manages, with the assistance of the supervisor in charge of the operators, the external companies that provide manpower to operate the UNOG facilities. - Finds solutions to the varied demands of customers. MAINTENANCE AND DEVELOPMENT - Organizes and schedules preventive maintenance of sound systems, simultaneous interpretation systems, recording systems, audio-visual systems, telephone-listening system for conferences, measuring devices, audio connection necessary for listening to conferences of the Palais des Nations and its annexes by telephone. - Oversees repairs and maintenance actions undertaken by the team and defines appropriate corrective actions. - Manages external companies that provide audiovisual services and equipment to ensure the maintenance, repair and replacement of audiovisual installations. - Provides technical and logistical support to the staff of the sub-unit. - Writes and/or participates in the drafting of the specifications for replacement, renovation, new installations projects such as sound systems, simultaneous interpretation systems, recording systems, audio-visual systems, telephone-listening system for conferences, measuring devices, audio connection necessary for listening to conferences. - Suggests, organizes, and implements with his team, the actions to improvement the audiovisual installations which will allow to increase the life of the installations, to improve their availability and to adapt them to the changing needs of the customers. - Participates in investment projects and provides technical expertise. MANAGEMENT - Defines the objectives of each team member, establishes a periodic review of the results, maintains and develops a harmonious communication between the members of the team, evaluates his staff, supports his staff, establishes a training plan with each member of his team, undertakes any action allowing each staff member of his team to make the best contribution to the objectives of the section. - Ensures the quality of the services provided by his team, and engages, as necessary, the relevant corrective actions. - Supervises the activity of the technical supervisor and of the supervisor in charge of the operators, replaces them during their absences if necessary, and maintains with them a computer tool to manage and monitor the activities of the teams. ADMINISTRATION - Carries out all administrative tasks related to the monitoring of his team and requests for services and equipment from external vendors. - Monitoring the expenses of the Unit. - Prepares, with the technical supervisor and the supervisor in charge of the operators, the information necessary for the billing of the services of the team and communicates them to the right entity. - He is responsible for tracking costs to be billed to the customer for his/her Unit on extra budgetary clients and billable events. - He is responsible for the monitoring of capital goods under his responsibility. - Carries out all other tasks related to his functions entrusted to him by his supervisor. CompetenciesProfessionalism: Knowledge of Simultaneous Interpretation and AVoIP systems, respectively Taiden / Televic brands and AMX, Q-SYS. Knowledge of event coordination, managing internal and external resources, planned or without notice. Shows pride in work and in achievements. Demonstrates professional competence and mastery of subject matter. Is conscientious and efficient in meeting commitments, observing deadlines and achieving results. Is motivated by professional rather than personal concerns. Shows persistence when faced with difficult problems or challenges; remains calm in stressful situations. Planning and organizing: Develops clear goals that are consistent with agreed strategies. Identifies priority activities and assignments; adjusts priorities as required. Allocates appropriate amount of time and resources for completing work. Foresees risks and allows for contingencies when planning. Monitors and adjusts plans and actions as necessary. Uses time efficiently. Client orientation: Considers all those to whom services are provided to be “clients” and seeks to see things from clients’ point of view. Establishes and maintains productive partnerships with clients by gaining their trust and respect. Identifies clients’ needs and matches them to appropriate solutions. Monitors ongoing developments inside and outside the clients’ environment to keep informed and anticipate problems. Keeps clients informed of progress or setbacks in projects. Meets timeline for delivery of products or services to client. Leadership: Serves as a role model that other people want to follow. Empowers others to translate vision into results. Is proactive in developing strategies to accomplish objectives. Establishes and maintains relationships with a broad range of people to understand needs and gain support. Anticipates and resolves conflicts by pursuing mutually agreeable solutions. Drives for change and improvement; does not accept the status quo. Shows the courage to take unpopular stands. Provides leadership and takes responsibility for incorporating gender perspectives and ensuring the equal participation of women and men in all areas of work; demonstrates knowledge of strategies and commitment to the goal of gender balance in staffing. EducationAdvanced University degree (Master's degree or equivalent degree) in audiovisual engineering, multimedia engineering, electronic engineering or other related fields. A first-level university degree in one of the fields listed above in combination with two additional years of qualifying experience may be accepted in lieu of the advanced university degree. Job - Specific QualificationNot available. Work ExperienceA minimum of five years of progressively responsible experience in audiovisual engineering or related area is required. A minimum of 15 years of experience in the field of audiovisual applied to conferences (simultaneous interpretation and complex audiovisual engineering), ideally in international organizations or major conference centers is desirable. Experience with the Televic and Taiden interpretation system environment is desirable. Experience in team management of more than 10 staff is desirable. Experience in event management is desirable. LanguagesEnglish and French are the working languages of the United Nations Secretariat. For the position(s) advertised, fluency in both English and French is required. Knowledge of another official United Nations language is an advantage. AssessmentEvaluation of qualified candidates may include an assessment exercise which will be followed by a competency-based interview. Special NoticeFor this position, applicants from the following Member States, which are unrepresented or under-represented in the UN Secretariat as of 30th November 2024, are strongly encouraged to apply: Andorra, Angola, Antigua and Barbuda, Bahrain, Belize, Brunei Darussalam, China, Cuba, Democratic People's Republic of Korea, Dominica, Equatorial Guinea, Germany, Grenada, Guinea-Bissau, Hungary, Indonesia, Israel, Japan, Kiribati, Kuwait, Lao People's Democratic Republic, Libya, Liechtenstein, Malta, Marshall Islands, Micronesia (Federated States of), Monaco, Nauru, Oman, Palau, Panama, Papua New Guinea, Paraguay, Qatar, Republic of Korea, Saint Lucia, Saint Vincent and the Grenadines, Sao Tome and Principe, Saudi Arabia, Singapore, Solomon Islands, Somalia, Timor-Leste, Turkmenistan, Tuvalu, United Arab Emirates, United States of America, Vanuatu. At the United Nations, the paramount consideration in the recruitment and employment of staff is the necessity of securing the highest standards of efficiency, competence and integrity, with due regard to geographic diversity. All employment decisions are made on the basis of qualifications and organizational needs. The United Nations is committed to creating a diverse and inclusive environment of mutual respect. The United Nations recruits and employs staff regardless of gender identity, sexual orientation, race, religious, cultural and ethnic backgrounds or disabilities. Reasonable accommodation for applicants with disabilities may be provided to support participation in the recruitment process when requested and indicated in the application. The United Nations Secretariat is committed to achieving 50/50 gender balance and geographical diversity in its staff. Pursuant to section 7.11 of ST/AI/2012/2/Rev.1, candidates recruited through the young professionals programme who have not served for a minimum of two years in the position of their initial assignment are not eligible to apply to this position. United Nations ConsiderationsAccording to article 101, paragraph 3, of the Charter of the United Nations, the paramount consideration in the employment of the staff is the necessity of securing the highest standards of efficiency, competence, and integrity. Candidates will not be considered for employment with the United Nations if they have committed violations of international human rights law, violations of international humanitarian law, sexual exploitation, sexual abuse, or sexual harassment, or if there are reasonable grounds to believe that they have been involved in the commission of any of these acts. The term “sexual exploitation” means any actual or attempted abuse of a position of vulnerability, differential power, or trust, for sexual purposes, including, but not limited to, profiting monetarily, socially or politically from the sexual exploitation of another. The term “sexual abuse” means the actual or threatened physical intrusion of a sexual nature, whether by force or under unequal or coercive conditions. The term “sexual harassment” means any unwelcome conduct of a sexual nature that might reasonably be expected or be perceived to cause offence or humiliation, when such conduct interferes with work, is made a condition of employment or creates an intimidating, hostile or offensive work environment, and when the gravity of the conduct warrants the termination of the perpetrator’s working relationship. Candidates who have committed crimes other than minor traffic offences may not be considered for employment. Due regard will be paid to the importance of recruiting the staff on as wide a geographical basis as possible. The United Nations places no restrictions on the eligibility of men and women to participate in any capacity and under conditions of equality in its principal and subsidiary organs. The United Nations Secretariat is a non-smoking environment. Reasonable accommodation may be provided to applicants with disabilities upon request, to support their participation in the recruitment process. By accepting a letter of appointment, staff members are subject to the authority of the Secretary-General, who may assign them to any of the activities or offices of the United Nations in accordance with staff regulation 1.2 (c). Further, staff members in the Professional and higher category up to and including the D-2 level and the Field Service category are normally required to move periodically to discharge functions in different duty stations under conditions established in ST/AI/2023/3 on Mobility, as may be amended or revised. This condition of service applies to all position specific job openings and does not apply to temporary positions. Applicants are urged to carefully follow all instructions available in the online recruitment platform, inspira, and to refer to the Applicant Guide by clicking on “Manuals” in the “Help” tile of the inspira account-holder homepage. The evaluation of applicants will be conducted on the basis of the information submitted in the application according to the evaluation criteria of the job opening and the applicable internal legislations of the United Nations including the Charter of the United Nations, resolutions of the General Assembly, the Staff Regulations and Rules, administrative issuances and guidelines. Applicants must provide complete and accurate information pertaining to their personal profile and qualifications according to the instructions provided in inspira to be considered for the current job opening. No amendment, addition, deletion, revision or modification shall be made to applications that have been submitted. Candidates under serious consideration for selection will be subject to reference checks to verify the information provided in the application. Job openings advertised on the Careers Portal will be removed at 11:59 p.m. (New York time) on the deadline date. No FeeTHE UNITED NATIONS DOES NOT CHARGE A FEE AT ANY STAGE OF THE RECRUITMENT PROCESS (APPLICATION, INTERVIEW MEETING, PROCESSING, OR TRAINING). THE UNITED NATIONS DOES NOT CONCERN ITSELF WITH INFORMATION ON APPLICANTS’ BANK ACCOUNTS.