GradeGS6
Staff Member / Affiliate TypeGeneral Service
ReasonTemporary > Temporary Assignment/ Appointment
Hardship LevelH (no hardship)
Family TypeFamily<p></p><p></p>
Residential location (if applicable)
Target Start Date2024-02-01
Target End Date2024-12-31
Job Posting End DateDecember 14, 2023
Standard Job Description
Data Management Associate
Organizational Setting and Work Relationships
The Data Management Associate is normally supervised by a professional staff member who provides the incumbent with general guidance and workplans. The incumbent works quite independently with an oversight from the supervisor. S/he may directly supervise some support staff.
Contracts are mainly with the colleagues in the same duty station to exchange information and to discuss the work plans. External contacts are with the national and local authorities for gathering and exchange of data.
All UNHCR staff members are accountable to perform their duties as reflected in their job description. They do so within their delegated authorities, in line with the regulatory framework of UNHCR which includes the UN Charter, UN Staff Regulations and Rules, UNHCR Policies and Administrative Instructions as well as relevant accountability frameworks. In addition, staff members are required to discharge their responsibilities in a manner consistent with the core, functional, cross-functional and managerial competencies and UNHCR
's core values of professionalism, integrity and respect for diversity.
Duties
- Manage the use, maintenance and technical support of databases used in the Operation, including planning and overseeing data collection, input and verifications; production of standard and ad hoc reports.
- Generate statistical reports based on the standard reporting formats and ad-hoc reports, charts and tables as required by the management.
- Provide training, as necessary, to UNHCR staff as well as staff-members of implementing partners in relevant aspects of data management.
- May be required to coordinate with the GIS colleagues to ensure that data collection is compatible with GIS.
- Archive and backup database systems; ensure security of databases; perform database administrator functions.
- Assist in development of new applications/databases needed by the UNHCR Offices/Units in area of responsibilities in order to perform their tasks smoothly.
- Ensure that the clients' databases are up-to-date by identifying and keeping what is relevant and accurate in an accessible manner.
- May be required to support registration activities including ProGres technical support and on-site assistance.
- May be required to support voluntary repatriation activities including reconciliation of VolRep data from country of asylum and encashment centers, verification of Voluntary Repatriation Forms (VRFs) and coordination with VolRep Centers (VRCs) on information issues.
- Develop forms and tools for data collection and analysis.
- Have access to relevant data and records.
- Support the identification and management of risks and seek to seize opportunities impacting objectives in the area of responsibility. Ensure decision making in risk based in the functional area of work. Raise risks, issues and concerns to a supervisor or to relevant functional colleague(s).
- Perform other related duties as required.
Minimum Qualifications
Education & Professional Work Experience
Years of Experience / Degree Level
3 years relevant experience with High School Diploma; or 2 years relevant work experience with Bachelor or equivalent or higher
Field(s) of Education
Not applicable.
Certificates and/or Licenses
Information Technology Data Management
(Certificates and Licenses marked with an asterisk* are essential)
Relevant Job Experience
Essential
Not specified.
Desirable
Not specified.
Functional Skills
DM-Database Management
PG-UNHCR's Programmes
DM-ArcGIS (Geographic Information System)
TR-Training - Virtual and face to face
IT-Computer Literacy
(Functional Skills marked with an asterisk* are essential)
Language Requirements
For International Professional and Field Service jobs: Knowledge of English and UN working language of the duty station if not English.
For National Professional jobs: Knowledge of English and UN working language of the duty station if not English and local language.
For General Service jobs: Knowledge of English and/or UN working language of the duty station if not English.
All UNHCR workforce members must individually and collectively, contribute towards a working environment where each person feels safe, and empowered to perform their duties. This includes by demonstrating no tolerance for sexual exploitation and abuse, harassment including sexual harassment, sexism, gender inequality, discrimination and abuse of power.
As individuals and as managers, all must be proactive in preventing and responding to inappropriate conduct, support ongoing dialogue on these matters and speaking up and seeking guidance and support from relevant UNHCR resources when these issues arise.
This is a Standard Job Description for all UNHCR jobs with this job title and grade level. The Operational Context may contain additional essential and/or desirable qualifications relating to the specific operation and/or position. Any such requirements are incorporated by reference in this Job Description and will be considered for the screening, shortlisting and selection of candidates.
Desired Candidate ProfileSince the escalation of the conflict in Ukraine in February 2022, over 1.6 million refugees from Ukraine have entered Bulgaria and until the end of November 2023, the Government of Bulgaria has granted Temporary Protection to more than 172,500 refugees fleeing Ukraine, of whom the majority are women and children. As of the end of November 2023, an estimated 52,100 Ukrainian refugees remain within the country. The Council of Ministers has formed a new Task Force for the Ukrainian Refugee Response, focusing on inter-ministerial coordination related to the Ukrainian Refugee Response. UNHCR is part of the government-led Task Force Working Group and will strive to address immediate gaps and advocate for the longer-term solutions focusing on inclusion and integration.
Additionally, Bulgaria as an external EU border, plays a strategic role in refugee protection within Europe. In 2022, Bulgaria's State Agency for Refugees (SAR) registered over 20,400 asylum seekers, most from Syria and Afghanistan. As of end-October 2023, there have been more than 19,000 asylum applications received by SAR which have exceed the numbers for the same period last year. SAR operates six reception centers for the registration, Refugee Status Determination procedures and accommodation of asylum seekers. Amid an increase in arrivals of Afghan and Syrian asylum seekers since 2022, UNHCR supports Bulgaria's Government to ensure policies and legislation are in line with international and EU standards, and promotes a comprehensive refugee response, grounded in a multi-stakeholder, whole-of-society approach.
UNHCR under its mandate leads and coordinates the Inter-Agency refugee response for the Ukraine Situation, in alignment with the Regional Refugee Response Plan for the Ukraine Situation (RRP) – co-leading with and in support of the Government. Under the Refugee Coordination Model, UNHCR has established the national refugee coordination forum – along with an inter-agency Cash Working Group (led by UNHCR), an Education Working Group (led by UNICEF), a MHPSS Technical Working Group (led by WHO), a Protection against Sexual Exploitation and Abuse (PSEA) network (co-led by UNHCR, UNICEF and a local organization) which fall under the inter-agency refugee coordination mechanism. There are currently 18 partners involved in the Refugee Response Plan for 2023.
UNHCR supports government-led efforts to provide key protection – including legal assistance, information on services, education and psychosocial support – reception and accommodation, as well as the delivery of core relief items for winterization and cash assistance for the most vulnerable groups. UNHCR's priority protection interventions include access to territory and asylum procedures, inclusion of refugees in state-led programs, Child Protection and Gender Based Violence response, support to persons with specific needs, and mitigation of the risks relating to trafficking and other forms of abuse and exploitation. UNHCR also supports refugees and asylum seekers with legal information and legal aid, including through one-stop protection shops jointly with UNICEF and partners – Safe Space, Protection, and Support Hubs, commonly known as Blue Dots – a dedicated legal hotline and other outreach mechanisms, and communication with community channels.
UNHCR's cash for protection program continues to address any gaps in the government-led response to immediate and urgent humanitarian needs by reaching vulnerable refugee households and those at heightened protection risks. The operation is currently undergoing a significant transition in its cash assistance approach from one-off payments to multi-transfer system, while supporting inclusion into social protection schemes. The transition requires comprehensive data management support, including coordination with the Bulgarian government to establish a comprehensive database and ensure complementarity and streamline deduplication efforts.
The Data Management Associate works within the Inter-Agency Coordination and Information Management team which is under Protection Unit in Sofia. The incumbent works quite independently with an oversight from the supervisor and close coordination with all units. The Data Management Associate supports protection and field activities as well as the implementation of UNHCR’s cash for protection program in Bulgaria with operational data systems and activities. The incumbent will support building reports, templates and forms out of the operational data systems. S/He will provide support services to UNHCR operations and partners, in line with agreed standards and objectives and will promote regional and global consistency in operational data management, including registration, systems that process personal data and data security.
Contracts are mainly with the colleagues in the same duty station to exchange information and to discuss the work plans. External contacts are with the national and local authorities for gathering and exchange of data.
Essential
Excellent computer skills, particularly in data management. Technical expertise in operational data management.
SQL knowledge along with data administration skills and Microsoft Dynamics CRM. Working knowledge of Python libraries related to data management and analysis (pandas, pyodbc etc.)
Desirable
Experience with statistics. Knowledge of UNHCR data standards and procedures.
Functional ClearanceThis position doesn't require a functional clearance
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Additional Qualifications
SkillsDatabase Systems, Data Management, Deduplication, DM-ArcGIS (Geographic Information System), DM-Data analysis, DM-Database Design & Development, DM-Database Management, DM-Data Integrity, DM-Data interpretation, reporting and presentation, DM-Data literacy, IT-Computer Literacy, PG-UNHCR's Programmes, TR-Training - Virtual and face to face
EducationBachelor of Arts (BA): Computer Science, Bachelor of Arts (BA): Economics, Bachelor of Arts (BA): Information Technology, Bachelor of Arts (BA): Social Science, Bachelor of Arts (BA): Statistics
CertificationsData Management - Other, Information Technology - Other
Work Experience
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