DEADLINE FOR APPLICATIONS27 August 2025-23:59-GMT+03:00 Arabian Standard Time (Aden)
WFP celebrates and embraces diversity. It is committed to the principle of equal employment opportunity for all its employees and encourages qualified candidates to apply irrespective of race, colour, national origin, ethnic or social background, genetic information, gender, gender identity and/or expression, sexual orientation, religion or belief, HIV status or disability.
ABOUT WFP
The World Food Programme is the world’s largest humanitarian organization saving lives in emergencies and using food assistance to build a pathway to peace, stability and prosperity, for people recovering from conflict, disasters and the impact of climate change.
At WFP, people are at the heart of everything we do and the vision of the future WFP workforce is one of diverse, committed, skilled, and high performing teams, selected on merit, operating in a healthy and inclusive work environment, living WFP's values (Integrity, Collaboration, Commitment, Humanity, and Inclusion) and working with partners to save and change the lives of those WFP serves.
To learn more about WFP, visit our website: https://www.wfp.org and follow us on social media to keep up with our latest news: YouTube, LinkedIn, Instagram, Facebook, Twitter, TikTok.
WHY JOIN WFP?
WFP is a 2020 Nobel Peace Prize Laureate.
WFP offers a highly inclusive, diverse, and multicultural working environment.
WFP invests in the personal & professional development of its employees through a range of training, accreditation, coaching, mentorship, and other programs as well as through internal mobility opportunities.
A career path in WFP provides an exciting opportunity to work across the various country, regional and global offices around the world, and with passionate colleagues who work tirelessly to ensure that effective humanitarian assistance reaches millions of people across the globe.
We offer an attractive compensation package (please refer to the Terms and Conditions section of this vacancy announcement).
General Information
Title of Post: Business Transformation Officer (ICT)
Grade: CST II
Supervisor: Head of Aden AO
Unit/Division: ICT
DUTY STATION (City, Country): Aden, Yemen Country Office
Duration of Contract: 6 months
BACKGROUND AND PURPOSE OF THE ASSIGNMENT:
The United Nations World Food Programme (UN WFP) is the world's largest humanitarian agency fighting hunger worldwide. The mission of WFP is to help the world achieve Zero Hunger in our lifetimes. The core policies and strategies that govern WFP activities are save lives in emergency situations; improve the nutrition and quality of life of the most vulnerable people; and to help build assets and promote the self-reliance of poor people and communities, particularly through conditional food for work and training programmes.
The challenges of working in difficult conditions to bring much needed food and support to our recipients while inherently rewarding, can place a great deal of pressure and stress on WFP employees.
JOB PURPOSE
The IT Business Transformation Officer (CST II) will lead the Information and Communications Technology (ICT) Unit in WFP’s Aden Area Office, overseeing the effective delivery, support, and coordination of IT, Telecommunications, and Emergency Telecommunications Custers (ETC) services including SCOPE activities in line with WFP’s corporate standards and operational requirement. As the Head of TEC for the Area Office, the incumbent will work in close collaboration with the Country Office (CO) Head of TEC to ensure strategic alignment, policy compliance, and seamless support to field operations, contributing to the overall efficiency and effectiveness of WFP’s mission in Yemen.
KEY ACCOUNTABILITIES (not all-inclusive)
Provide Strategic Leadership: Lead IT/TC/ETC operations in the Aden Area Office and Field Offices (Mukallah, Mokha, Turbah), ensuring the strategic alignment and effective delivery of services that support field operations.
Oversee Infrastructure & Service Continuity: Manage IT/TC/ETC infrastructure and operations, ensuring high availability, security, and business continuity of essential systems and services.
Planning & Policy Development: Develop, implement, and monitor IT strategies, workplans, budgets, and policies in alignment with WFP’s corporate priorities and operational requirements.
Team Leadership & Capacity Building: Supervise and mentor local IT staff, fostering a culture of high performance through regular coaching, performance reviews, and targeted capacity-building initiatives.
User Support & Service Optimization: Ensure timely and effective user support, including incident management, troubleshooting, and the optimal utilization of IT platforms and tools.
IT Procurement: Lead IT procurement activities, including drafting technical specifications, evaluating bids, overseeing vendor performance, and managing service-level agreements (SLAs).
Support SCOPE TEC Activities: Provide support to SCOPE-related TEC activities, working closely with T&DS to ensure effective coordination, timely technical assistance, and smooth implementation. This includes supporting the tendering process, conducting technical evaluations, and ensuring all activities are aligned with WFP policies and operational priorities.
Emergency Preparedness & Response: Coordinate IT preparedness and rapid response, in coordination with CO, during emergencies, ensuring timely restoration and continuity of critical services in support of humanitarian operations.
Stakeholder Engagement & Coordination: Facilitate collaboration with UN agencies, INGOs, and local partners to promote inter-agency coordination, and harmonization of services.
Performance Monitoring & Optimization: Monitor IT operations, analyze performance metrics, and identify opportunities for continuous improvement, cost-efficiency, and innovation.
Innovation & Knowledge Sharing: Stay abreast of industry trends and emerging technologies; contribute to WFP’s digital transformation by promoting innovation, knowledge exchange, and learning initiatives.
Any other duty as required.
DESIRED EXPERIENCES FOR ENTRY INTO THE ROLE:
Has assisted in the development of IT governance strategies, policies and system architecture at a HQ and field.•
Has acted in IT advisory capacity to Country/Sub Office leadership.
Has participated in the negotiation, evaluation and management of IT contracts with service providers at HQ and field office.
Has developed business cases that capture project life-cycle costs, benefits, and risks for the purchase of IT service or equipment.
Has keen ground-level experience leading the implementation of IT and telecoms systems in emergencies.
STANDARD MINIMUM QUALIFICATIONS AND EXPERIENCE:
Education and Experience: Advanced university degree in Computer Science or other relevant field with 5 years of related experience, or First University degree with additional 2 years of related work experience.
Language: International Professional: Fluency (level C) in English language. Intermediate knowledge (level B) of a second official UN language: Arabic, Chinese, French, Russian, Spanish, and/or Portuguese (a WFP working language) is an added advantage.
TERMS AND CONDITIONS
WFP LEADERSHIP FRAMEWORK
WFP Leadership Framework guides to the common standards of behavior that guide HOW we work together to accomplish our mission.
Click here to access WFP Leadership Framework
REASONABLE ACCOMMODATION
WFP is committed to supporting individuals with disabilities by providing reasonable accommodations throughout the recruitment process. If you require a reasonable accommodation, please contact: global.inclusion@wfp.org
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