Hardship Level (not applicable for home-based)H (no hardship)
Family Type (not applicable for home-based)
Family
Staff Member / Affiliate TypeInternship
Target Start Date2024-04-01
Job Posting End DateFebruary 12, 2024
Terms of ReferenceUNHCR, the UN Refugee Agency, is offering a full-time internship within the Asylum Systems and Determination (ASD) Section of the Division of International Protection (DIP) at UNHCR Headquarters in Geneva, Switzerland.
Established in December 1950, UNHCR is a global organization dedicated to saving lives, protecting rights and building a better future for asylum seekers, refugees, returnees, internally displaced communities and stateless people. Every year, millions of men, women and children are forced to flee their homes to escape conflict and persecution. UNHCR currently operates in over 130 countries, using its long expertise to protect and care for millions.
Organizational context
The internship will be based with UNHCR’s ASD Section, within the Division of International Protection (DIP). The ASD Section is responsible for overseeing and providing strategic support to UNHCR’s RSD mandate operations worldwide, and as well as governments in the strengthening and development of national asylum systems. It is also responsible for drafting UNHCR’s country-specific policy guidance documents (eligibility guidelines, protection consideration, return advisories, etc.), which are used by States and by UNHCR staff to guide decisions on claims for refugee status. The Section also maintains Refworld (www.refworld.org), which contains legal and policy information; the RSD Practitioners Platform (RSD PP), an internal UNHCR Community of Practice for RSD staff; and the website of the Asylum Capacity Support Group (https://acsg-portal.org/).
The position
The incumbent will assist with administrative tasks and technical support of the RSD Practitioners Platform (SharePoint 365 site) and assist in the development, design and improvement of features of different sub-pages on the RSD PP, as well as ongoing site maintenance.
In addition, incumbent will be asked to provide technical support to the various Dashboards used by the ASD Section, such as the RSD Statistical Dashboard and different PowerBI Dashboards drawing information from data collected using the Kobo toolbox. The incumbent may also be asked to support in the design or implementation of surveys or data collection exercises through Kobo toolbox and other tools or provide suggestions on technological solutions for other ASD Section and initiatives. The incumbent will support in the development and implementation of the Asylum Capacity Self-Assessment Questionnaire through Kobo toolbox and paired with PowerBI. They may also be asked to draft analysis/ reports.The incumbent will further be asked to provide support various ASD Section activities and events, including by acting as rapporteur or managing invite lists.
The Intern is supervised by the Refugee Status Determination Officer but may report to different members of the Section in relation to specific tasks.
Duties and responsibilities
1. Information Management/ RSD Practitioner Platform
• Contribute to the management and strategic expansion of knowledge-sharing of the RSD PP
• Improve technical features on the RSD PP for the purpose of making it more user-friendly
• Curation of RSD-specific pages on the RSD PP, including technical adjustments, uploading resources, modifying existing resource metadata, and the provision of administrative support to RSD personnel with regards to the RSD PP
2. Data Collection Exercises, Dashboards and Analysis
• Assessing statistical data for errors, user management and other support to users of the RSD Statistical Dashboard
• Develop and maintain technical features and trouble-shoot problems in PowerBI Dashboards, which draw on information from Kobo data collections exercises (including the RSD Procedural Standards Checklist, the RSD Staffing Survey, the Asylum Capacity Self-Assessment Questionnaire, etc.)
• Design and develop or amend surveys using Kobo, Microsoft forms and other similar tools
• Support on the analysis and visualization of information coming out of the different data collection exercises.
• Support on the development and technical maintenance of the Asylum Capacity Self-Assessment Questionnaire and related Dashboard using Kobo and PowerBI.
3. Support to ASD Section Initiatives
• Make suggestions as to technological solutions for various ASD Section initiatives and products
• Act as rapporteur for various ASD Section events (e.g. global RSD retreat, regional meetings or workshops)
• Manage invite lists and invitations for ASD Section events
• Provide technical support in the design and editing of ASD Section products (e.g. reports or guidance notes)
• Draft periodic analysis/ reports based on information from the PowerBI Dashboards (e.g. the RSD Procedural Standards Checklist)
• Format reports or other documents using UNHCR templates.
4. Any other tasks, upon request
Essential minimum qualifications and professional experience required
The ideal candidate will:
• Be a recent or current student in a graduate/undergraduate school programme from a university or higher education facility accredited by UNESCO.
• Have completed at least two years of undergraduate studies, preferably in a program/data management related field.
• Have excellent English written and verbal communication skills
• Have excellent computer skills, including but not limited to using the Microsoft Office suite (Outlook, Word, Excel and PowerPoint) at a high level.
• Have solid experience in using SharePoint 365, a Microsoft-branded platform, or SharePoint Online and good knowledge of the Microsoft 365 ‘ecosystem’ of programs.
• Experience in working with KOBO Toolbox or other similar data collection tools
• Experience in working with PowerBI or other similar data visualization tools.
• Demonstrate a genuine desire to learn and develop.
• Be highly organised and have good attention to detail.
• Be able to multi-task and to prioritize workload.
• Be able to work independently.
• Be a flexible team-player.
Desirable
• Experience with or knowledge of content management systems.
• Experience on data collection methodologies and/or statistical principles.
• Knowledge of refugee status determination and/or international refugee/human rights law are useful but not a requirement.
• Language skills (French, Spanish or Arabic in particular) are useful but not a requirement for internships with the ASD Section.
Location
The successful candidate will be based in UNHCR HQ Geneva.
Obtaining and renewing current visas and residence permits including all associated costs, are the responsibility of the intern. Successful candidates will need to provide proof of adequate medical insurance.
The internship is for six months, and the start date is on 01 April 2024. It is a full-time role with working hours starting from 9:00 am to 6:00 pm Monday to Friday (40 working hours + 5 hours lunch break per week).
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Other informationThis position doesn't require a functional clearance
Home-BasedNo