Back Analyst, IT IAM Operations

Requisition ID 34269 Office Country United Kingdom Office City London Division Information Technology Contract Type Fixed Term Contract Length 3 years Posting End Date

Purpose of Job

The post holder is responsible for overseeing the creation, amendment and deletion of all User and Service accounts within the corporate network.

The role will work closely with the internal capabilities and outsourced service providers to ensure that accounts are correct provisioned, maintain the correct level of access, including raised privileges and are removed in accordance with Bank procedures. This role is the EBRD representative for all operational and internal control risk related items.

Accountabilities & Responsibilties

• Responsible for IAM Incident response, including the definition of EBRD policy and process.
• Ensuring that all account creation follows the appropriate IT Security Standards
• Review of all privileged accounts to ensure access is relevant to the designated role
• Ensure that all EBRD Security Polices and procedures are adhered to with regard to the creation, amendment and deletions of user and service accounts
• Ensure accounts within Azure AD and On-Premise AD are correctly aligned
• Ensuring that 3rd party access is appropriate, assigned on a “Least Access” basis and conforms to the necessary IT Security Standards
• Overseeing the day-to-day IAM function provided by the outsource provider through daily calls and regular communications
• Responsible for working with the Infrastructure and Operations technical teams responsible for the support and maintenance of all IAM related Infrastructure and applications
• Development of clear and concise operational reporting suitable to be presented to Senior IT Management. This includes submissions of regular Key Risk Indicator reports that can be used to prioritise IAM activities
• Ensure findings are discussed with the Principle, Identity and Behaviour Analytics and are fed into projects improving the banks overall IT IAM posture
• Assist in coordinating responses to Internal Audit recommendations to ensure that audit observations related to IAM are appropriately managed
• Oversee and manage the relevant change/incident/problem/etc. processes applicable for IAM services and making sure IT processes are followed
• Ensures IAM related incidents are logged, escalated and responded in line with SLAs defined for Operational services
• Monitor Operations service provider and identify any areas of improvements by producing relevant KPIs and metrics. Report with recommendations on how to improve services to Principle, Identity and Behaviour Analytics
• Provide the initial point of contact for IAM related incidents and ensure appropriate escalation as and when required
• Attend Operations service review meetings with the service provider as and where appropriate
• Build and maintain a positive working relationship with the IT Capabilities and 3rd party service providers

  Knowledge, Skills, Experience & Qualifications

  Qualifications

  • Educated to honours degree level and/or a relevant and recognised Professional level IT Security accreditation.

    Knowledge/experience

    • Detailed working knowledge of ITIL framework
    • Detailed working knowledge of IT Security frameworks such as ISO27001
    • Proven ability to accurately take decisive action based on available information in a timely manner
    • In-depth knowledge of technical solutions covering areas such as Active Directory, Azure AD, Privilege assignment, AD Group management and their core functionalities
    • Familiarity with assigning and managing basic Role-Based Access Control “RBAC” roles
    • Familiarity with assigning access based upon a Zero Trust requirement
    • Familiarity with Single Sign On solutions
    • A fundamental understanding of Azure services and cloud concepts
    • Basic understanding of Azure Security Center for monitoring and recommendations
    • Ability to create and maintain documentation for the IAM processes and configurations
    • A willingness to learn and adapt to new Azure IAM security features and best practices
    • Experience of coordinating and supporting incident handling and remediation
    • Extensive experience in IAM Operations, ideally within the Financial Services sector
    • Broad understanding of corporate IT infrastructures and technologies
    • Experience of successfully working under pressure to challenging deadlines
    • Practical experience of computer operating systems such as MS Windows, UNIX/Linux
    • Ability to quickly get to the root cause of issues
    • A need to be organised, efficient and able to work unsupervised under your own direction