Access Centers Support Coordinator (Open for Nationals Only)
Females are highly encouraged to Apply.
What we are looking for The Access Centres Support Coordinator is responsible for providing Coordination, Representation and Administrative support at NRC centres that offer protection & ICLA services and thus off-load the Area Manager on the day-to-day monitoring of operations. These include Access centres in Kabusu & Nsambya, ICLA centres and Protection outreach desks that support Kampala Urban programming. What you will do
Generic responsibilities (max 10)
Member of the Area Management Group Ensure Compliance with and adherence to NRC policies, SOPs/guidance and handbooks and donor/auditor requirements. Establish a good working environment based on the NRC values and ensure smooth team operations and effective collaboration among the different services providers. Provide input on operational support to Access Center Plan of Action, and to coordinate and align operational support with programme plans at the Access Centers. Ensure that the PWS accessing the centers are well linked to the appropriate services effectively and timely. Responsible for ensuring quality support to all projected implemented at the Access Centers. Ensure that administrative needs of the centers are addressed promptly.Specific responsibilities
Work jointly with the Innovation and digital coordinator to establish an on-line booking system for the PWS and provide oversight management to its functionality. Oversee the day-to-day operations at the access centres and enhance structured access of PWS to the different services providers and information packs. Jointly work with the CC leads, review/update SOPs for managing the centers and ensure appropriate dissemination to the teams operating from the centres. Work closely with the CC Coordinators and IM TA to create information packages (e.g. brochures) and document case studies/interest stories that profile good practices at the Centres. Develop good network and ensure close cooperation with the local administration at all levels, UN agencies, other national and international agencies/organizations, local communities, and target groups. Organize monthly meetings for all partners working from the centres and represent NRC’s interests in any relevant fora/meetings with other partners to ensure that NRC is well positioned pertaining to centers’ operations. Report to the Area Manager emerging issues pertaining to the centres management and any violations of NRC’s Personnel policies and Code of Conduct to ensure timely redress and risk aversion. Keep track of the administrative and logistics needs of the access centres and ensure these are addressed in a timely manner by the Log/admin team at AO. Oversee the day-to-day operations of the security services providers, closely monitor potential security/safety risks and ensure that these are flagged up to HSSO and AM in a timely manner for appropriate action. Provide monthly/weekly updates to the Area Manager on the operations at the services centres, capturing the statistics of PWS accessing services, lessons learnt and challenges to information improvements in programming. Coordination of partner relationships and representation of NRC in on-site meetings with the UN, partners and authorities. Promote the rights of refugees and asylum seekers in line with NRC advocacy strategy. Monitor and evaluate the local security situation and provide security updates to the HSS Coordinator as need arises.Please download the JD--Access Centers Support Coordinator.docxto learn more about the position.
What you will bring
Generic professional competencies:
Experience from working in support functions in a humanitarian/recovery context. Previous experience from working in complex and volatile contexts. Documented results related to the position’s responsibilities. Fluency in English, both written and verbalContext/ Specific skills, knowledge, and experience:
Holder of a bachelor's degree or equivalence in a relevant field Postgraduate or master's Qualification in Public Administration, Business Administration or relevant field will be added Advantage. At least 3 years of experience working as a Project or Support Manager in a humanitarian /recovery. Documented results in supporting smooth Project Implementation from start to closure. Previous experience from working in complex refugee or internally displaced context required. Experience with key humanitarian/Development donors' rules and regulations- ECHO, EU, UN- UNICEF, UNHCR, etc.…. Demonstrated previous experience in supporting programs implementation teams on various/ multiple donor projects. Fluency in English, both written and verbal Knowledge about own leadership skills/profile Knowledge of the context in Uganda in particular Urban programming Managing resources to optimize results. Managing performance and development Strong Analytical skills Strategic thinking Empowering and building trust Planning and delivering results.What we offer
Duty station: Kampala_ Uganda Contract: national contract, 10 months (extension possible, dependent on funding and performance) Travel: up to 40% internally. Salary/benefits: grade 7 on NRC’s country salary scale. NRC is an equal opportunities employer. We are committed to diversity without distinction to age, gender, religion, ethnicity, nationality, and physical ability. We think outside the box, encourage ideas, and give responsibility to all employees at all levels. You will have many opportunities to be heard and take the initiative.Find out more about the benefits of working for NRC
Important information about the application process
Internal candidates only: please click on the suitcase icon labelled “I am an employee” to be redirected to NRC’s internal careers site. Application is online only; Qualified Ugandan Nationals only. When creating your profile, include your full name as given on your passport. Complete all the system-required fields for experience, employment history and education. Submit your application and CV in English, taking care to attach your latest CV. Applications that do not meet the minimum standards in terms of experience or qualifications will generally not be considered. Unsolicited applications not related to this specific job advertisement will not be considered. Only shortlisted candidates will be contacted. We receive many applicants for each vacant position. If you have any questions about this role, please email NRC Uganda Recruitment team @ hilda.egesa@nrc.nowith the job title as the subject line.Please Note:
NRC does not at any stage of the recruitment process request candidates to make payments of any kind. Further, NRC has not retained any agent to conduct recruitments on behalf of the organization. NRC is committed to protecting staff and the people we serve within our programmes from exploitation and abuse and any kind of misconduct. NRC has specific policies, including our Code of Conduct, PSEA and Child Protection, which outlines the expected behavior and the responsibility of all staff, beneficiaries, Suppliers, consultants and other stakeholders and has Zero Tolerance towards any breach. Any candidate offered a job with NRC will be expected to sign NRC’s organizational Policies and Code of Conduct as part of their contract of employment and agree to conduct themselves in accordance with the provisions of these documents. NRC is an Equal Opportunity Employer. NRC is committed to a diverse workforce through Diversity Equity and Inclusion; therefore, Qualified Female Candidates, Refugees and Persons with Disability are encouraged to apply.Why NRC?
The Norwegian Refugee Council (NRC) is an independent humanitarian Organisation helping people forced to flee. Our 15,000 staff work in crises across 40 countries, providing life-saving and long-term assistance to millions of people every year.
Watch this short video to see NRC in action.
NRC’s programme in Uganda has a community-based approach and uses protection analysis to inform the response and target the most vulnerable refugees and host communities. The programme is multisector and anchored mainly on market-based interventions, with expertise in education, protection, livelihood and food security (LFS), water, sanitation and hygiene (WASH) promotion, shelter and information, counselling and legal assistance (ICLA). NRC is present in all larger refugee hosting districts. Scaling up our activities with the hard-to-reach populations is our priority, resulting in an integrated urban programme, among other activities.
We are looking for people who are passionate about helping refugees and people forced to flee. Are you one of those people? If you are, NRC offers you the opportunity to:
Do demanding and professional work, often in challenging contexts. Join a work culture that empowers every employee to share ideas and take responsibility. Be part of a welcoming and supportive community committed to human dignity.Learn more about NRC