Post of duty: Washington, DC
The IDB Group is a community of diverse, versatile, and passionate people who come together on a journey to improve lives in Latin America and the Caribbean. Our people find purpose and do what they love in an inclusive, collaborative, agile, and rewarding environment.
About this position:
The IT Operations Division manages, implements, and maintains the global information technology infrastructure of the Bank (data centers, personal computers, storage, networks and data, voice, and video communications) and disaster recovery following published standards, best practices, and the Bank's IT environment. The Division is looking for a System Administrator consultant.
The IT Service Management team oversees the service operations for the Bank's global user infrastructure, covering a broad range of activities, including IT support, service desk operations, desktop support, end-user computing, and mobility services. The team uses ITIL-based processes to manage all service requests received through the Client Center as a single point of contact, ensuring a standardized approach to service delivery and improving the overall service quality. The IT Service Management team aims to ensure that IT services are delivered efficiently and effectively, meeting customer expectations and supporting the organization's overall success.
What you’ll do:
·Design, configure, build Microsoft Endpoint Manager solutions to support the desktop environment, including SCCM, Intune, Cloud-attached Management, Desktop Analytics, App management, software updates and Device Compliance.
·Intune deployment, administration, migration, upgrades, and integrations
·Troubleshoot and resolve Intune and endpoint issues: configuration, compliance, quarantine, remediation.
·Preparation of Windows OS images using MDT (MS Deployment Toolkit) and SCCM Task Sequences.
·Monitor, maintain and keep up-to-date Intune infrastructure servers.
·Configure, manage, troubleshoot, and optimize device management tools (Intune, SCCM, and JAMF), establishing policies and procedures for device management, including provisioning, de-provisioning, remote support, diagnosis, and troubleshooting.
·Develop solutions for a consistent and secure client device experience for all employees and contractors, specifically AVD.Support in the design, configuration, deployment and management of infrastructures and tools to support mobile applications development produced for and by the IDB.
·Support application teams, business partners and service providers in the delivery of mobile applications and solutions.
·Provide support for Enterprise Mobile Management, including but not limited to the IDB app store maintenance, policies, device testing and monitoring compliance.
·Act as last support line engineer (escalation engineer) and implementation engineer.
·Troubleshoot hardware and software problems of a complex nature.
·Creating all the necessary knowledge articles and documentation for any changes in the environment or new technologies being introduced in the environment.
·Optimize Endpoint Management processes, such as provisioning of new endpoints (e.g., Autopilot or similar), OS updates, deployment of security patches, packaging, and delivery of third-party software, etc.
·Provisioning, management, and support of Azure Virtual Desktop infrastructure (AVD) subscription.
·Design Group Policies Baselines base on Intune CSPs to move out from traditional AD GPOs towards a Modern Desktop scenario.
·Monitor and manage Service Now VDI processes flow for users consuming VDIs ensuring an effective interaction between the actors in the provisioning process which includes EUC, RPA Team, Front Offices and HR teams.
What you'll need:
· Education: Bachelor’s degree in computer science or a related technical discipline or the equivalent combination of education, technical certifications or training, or work experience.
· Experience: Minimum two (2) years and at least five (5) years of relevant professional experience, or the equivalent combination of education and experience.
· Languages: Proficiency in Spanish and English, spoken and written, is required. Additional knowledge of French and Portuguese is preferable.
Key skills:
· Areas of Expertise: Microsoft Intune; Windows OS, O365 platform, OS Imaging with MDT and SCCM OSD, Apple and Android devices, endpoint configuration and management platforms.
· Knowledge and experience with Microsoft Windows servers and Network Administration.
· Experience in Enterprise Mobile Management.
· Experience in application and desktop virtualization.
· Knowledge and experience with Active Directory, PKI infrastructure, MS Config Manager (SCCM), SSH, and MS SQL.
· Knowledge and understanding of IDB applications and IT procedures.
· Experience deploying IT solutions organization-wide for 4000+ users.
· Knowledge and experience in the testing, development, deployment, and publication processes for mobile applications in Apple, Google, and Microsoft stores, as well as in-house deployments.
· Skills: Capable of performing project coordination tasks with multiple actors, some of them remotely. Produce clear documentation regarding newly implemented technologies. Interact with vendors, lead support calls, and assist in procurement. Excellent communication and time management skills.
· Knowledge of Active Directory, scripting technologies such as Windows PowerShell, network and networking protocols, and Domain Name Servers functions.
· Working knowledge of ITIL Framework is a plus.
Requirements: