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Under the overall supervision of Project Manager and direct supervision of the National Head of Resources Management, and in close coordination with the ICT Coordinator, the incumbent will assist in project implementation and necessary Information and Communications Technology (ICT) support to EU funded project ‘Individual measure to strengthen Integrated Border Management capacities in Montenegro’ and IOM Podgorica office, all in line with IOM policies and procedures and donor requirements.
The main responsibilities will include but not limited to the following activities:
- Assist in provision of overall administrative and technical assistance for the satisfactory implementation of IT component of the project.
- Assist in collecting and compiling necessary documentation for IT related activities and interventions tenders.
- Assist with tender processes for IT related activities and interventions.
- Organize meeting and travels.
- Prepare Notes For Files (NFFs) for projects, meetings etc.
- Attend regular coordination technical meetings with project stakeholders (state partners, Service Providers/Consultants etc.) and prepare NFF for supervisors.
- Assist in drafting IT budgets, financial reports, and project reports for donors.
- Undertake field visit to locations of the implementation of project for monitoring purposes.
- Prepare field reports and regular weekly reports and submit to supervisors.
- Provide updates and report on the progress of the IT related activities and interventions and any challenges encountered, with the daily support to the team members.
- Support the liaison with project stakeholders as needed for the success of the projects.
- Maintain a filing system, permanently and accurately update project IT component archives, and coordinate closely with the team members the appropriate document processing and follow-up on pending documentation.
- Follow up on procurement, logistics processes and payments to service providers and suppliers in coordination with the supervisors.
- Assist in contracting and contact with IT Vendors.
- Prepare requests for payments with supporting documentation for Vendors.
- Maintain and troubleshoot of IOM network in general (both software and hardware) and manage user accounts.
- Assist in coordinating planned technology upgrades (IT software and hardware). Manage the regular updates of the end points tools such as antivirus, Zscaler and other software and the distribution of the updates to all the workstations.
- Maintain an up-to-date ICT inventory (hardware and software) and inform the supervisors on assets that require replacement and software license renewal in a timely manner.
- Coordinate equipment servicing and disposal of ICT equipment.
- Resolve technical and software problems encountered by the staff.
- Assist in the procurement of ICT, communications, electrical and data security services and equipment for office needs.
- Support installation, setup and maintenance of new IT equipment for office needs.
- Perform all tasks/activities in accordance with ICT Standards, policies, rules and guidelines, as defined by ICT Headquarters and ICT Manila.
- Support coordination of all network installations and modifications with IOM ICT Global User Support.
- Perform such other duties as may be required or assigned by the supervisors.
Required Qualifications and Experience
Education
- High School diploma with four years of relevant experience; or,
- Bachelor’s Degree in Computer Science or Information Technology; or an equivalent combination of Education and Training in database maintenance and upkeep or related fields from an accredited academic institution with two years of relevant professional experience.
Experience
- Experience working in an International Organization is an advantage.
- Experience with Windows Server software in a multi-site environment, MS Office, Antivirus Software and IT utilities. Experience with HP/Compaq, IBM and Cisco equipment is an advantage.
Skills
- Ability to work under pressure.
- Ability to work with minimal supervision.
- Strong interpersonal and teambuilding skills.
- Proven ability to work independently as well as in a project team.
- Very good communication and organisation skills.
- Personal commitment, efficiency and drive for results.
- Excellent computer skills. High degree of computer literacy in MS Office, and
- Driving license B – active driver.
Languages
- Required fluent written/oral knowledge of English and Montenegrin language.
Competencies
The incumbent is expected to demonstrate the following values and competencies:
Values - all IOM staff members must abide by and demonstrate these five values:
- Inclusion and respect for diversity: respects and promotes individual and cultural differences;
encourages diversity and inclusion wherever possible. - Integrity and transparency: maintains high ethical standards and acts in a manner consistent with
organizational principles/rules and standards of conduct. - Professionalism: demonstrates ability to work in a composed, competent and committed manner and
exercises careful judgment in meeting day-to-day challenges. - Courage: Demonstrates willingness to take a stand on issues of importance.
- Empathy: Shows compassion for others, makes people feel safe, respected and fairly treated.
Core Competencies – behavioural indicators level 1
- Teamwork: develops and promotes effective collaboration within and across units to achieve shared
goals and optimize results. - Delivering results: produces and delivers quality results in a service-oriented and timely manner; is
action oriented and committed to achieving agreed outcomes. - Managing and sharing knowledge: continuously seeks to learn, share knowledge and innovate.
- Accountability: takes ownership for achieving the Organization's priorities and assumes responsibility
for own action and delegated work. - Communication: encourages and contributes to clear and open communication; explains complex
matters in an informative, inspiring and motivational way.Notes
1. Any offer made to the candidate in relation to this vacancy notice is subject to funding confirmation.
2. Appointment will be subject to certification that the candidate is medically fit for appointment and
verification of residency, visa and authorizations by the concerned Government, where applicable, and
security clearances. As part of the mandatory medical entry on duty clearance, candidates will be
requested to provide evidence of vaccination against COVID-19.
3. This post is subject to local recruitment. Moreover, Montenegro nationals/citizens and persons holding
a valid residence and work permit for Montenegro will be eligible for consideration.
4. IOM does not charge a fee at any stage of its recruitment process (application, interview, processing,
training or other fee). IOM does not request any information related to bank accounts.
5. IOM only accepts duly completed applications submitted through the IOM online recruitment system.
The online tool also allows candidates to track the status of their application.