OBJECTIVES OF THE PROGRAMME
The department of Information Management and Technology sits within the Business Operations (BOS) Division, led by an Assistant Director-General. The vision of Information Management and Technology (IMT) is to leverage technology to innovate, collaborate and transform WHO for a healthier world. Its mission is to connect and empower people, automate and optimize digital WHO to deliver its strategic goals (three billion targets). The department leads all WHO IT teams globally in ensuring IT modernization, cost efficiencies through savings, increased staff productivity, harmonization across the Organization whilst being supported by project management practices, performance monitoring and reporting processes. Services which are common to all WHO offices are standardized, operated, and supported from a central yet cost-effective location. The business model requires leadership, close collaboration and active engagement with key stakeholders both in Headquarters and in the regions. The Chief Technology Office sets the overall technology direction to deliver the Information Management and Technology strategy and meet the needs of the Organization. It provides services and underlying technology platforms for digital workplace and enterprise information systems. It is made of the following teams: i) Architecture and Infrastructure Services; ii) Workplace and Collaboration Services; iii) Applications and Information Management; and iv) Operations and User Support.
DESCRIPTION OF DUTIES
- Develop, maintain and apply governance policies for collaboration tools, including SharePoint Online, OneDrive, Yammer, Teams, etc.
- Gather requirements and optimize collaboration tools to ensure that they meet the needs of the Organization.
- Design, deploy and maintain Microsoft 365 collaboration tools, and their integration with other enterprise systems.
- Ensure proper configuration, functioning, availability and security of Microsoft 365 collaboration tools, and their compliance with cybersecurity and data protection policies.
- Monitor usage and performance of collaboration tools, and help drive use adoption.
- Develop and maintain system documentations and standard operating procedures.
- Develop and maintain tools to automate deployment, operations and management, including provisioning and de-provisioning of services and access authorizations.
- Provide third-level support for user requests, incident and problem management.
- Make related contributions to knowledge bases for users and support teams.
- Provide technical expertise to ICT projects, both in HQ and Regional Offices, in the domain of collaboration services.
- Stay current on latest technologies, particularly as they relate to development and enhancement of WHO information and communications technology infrastructure, and recommend and implement enhancements and extensions.
- Perform other duties as assigned by the supervisor.
REQUIRED QUALIFICATIONS
Education
Essential: First university degree in computer science, engineering, information management, or related discipline.
Desirable: Certifications related to Microsoft 365 collaboration services, and ITIL.
Experience
Essential:
- At least 5 years of professional experience, of which at least 2 years of exposure at the international level, in deploying and supporting Microsoft 365 platform for collaboration and applications.
Included in the minimum 5 years: at least 3 years of proven experience supporting large-scale environments, with large, global user bases, working with teams across geographic and cultural boundaries. Experience developing, documenting and maintaining system documentations and standard operating procedures.
Desirable:
Recent working experience implementing and migrating to Microsoft 365 services. Experience with mobile applications. Experience in leading and managing projects with UN or other international or multinational organizations.
Skills
In-depth knowledge of Microsoft 365 collaboration tools (e.g. SharePoint Online, OneDrive, Teams, Yammer and related service) including their integration with Office suite. Very good Knowledge of Entra ID and AD authentication and authorization mechanisms. Good knowledge of scripting for systems deployment, operation and maintenance. Understanding of network (WAN and LAN) and related services. Understanding of systems management, performance tuning and monitoring. Exposure to broad range of IT infrastructure technologies, configurations, and services. Able to effectively support complex systems with large number of users. Adaptability and flexibility for working in complex and changing environment and under pressure. Creativity in approach to new challenges, both technological and organizational. Excellent interpersonal, planning and organizational skills. Excellent communication, problem solving and analytical skills.
WHO Competencies
Teamwork
Respecting and promoting individual and cultural differences
Communication
Producing results
Moving forward in a changing environment
Use of Language Skills
Essential: Expert knowledge of English.
Desirable: Intermediate knowledge of French.
REMUNERATION
WHO salaries for staff in the Professional category are calculated in US dollars. The remuneration for the above position comprises an annual base salary starting at USD 64,121 (subject to mandatory deductions for pension contributions and health insurance, as applicable), a variable post adjustment, which reflects the cost of living in a particular duty station, and currently amounts to USD 2805 per month for the duty station indicated above. Other benefits include 30 days of annual leave, allowances for dependent family members, home leave, and an education grant for dependent children.
ADDITIONAL INFORMATION
This vacancy notice may be used to fill other similar positions at the same grade level.
Only candidates under serious consideration will be contacted.
A written test and/or an asynchronous video assessment may be used as a form of screening.
In the event that your candidature is retained for an interview, you will be required to provide, in advance, a scanned copy of the degree(s)/diploma(s)/certificate(s) required for this position. WHO only considers higher educational qualifications obtained from an institution accredited/recognized in the World Higher Education Database (WHED), a list updated by the International Association of Universities (IAU)/United Nations Educational, Scientific and Cultural Organization (UNESCO). The list can be accessed through the link: http://www.whed.net/. Some professional certificates may not appear in the WHED and will require individual review.
According to article 101, paragraph 3, of the Charter of the United Nations, the paramount consideration in the employment of the staff is the necessity of securing the highest standards of efficiency, competence, and integrity. Due regard will be paid to the importance of recruiting the staff on as wide a geographical basis as possible.
Any appointment/extension of appointment is subject to WHO Staff Regulations, Staff Rules and E-Manual.
The WHO is committed to creating a diverse and inclusive environment of mutual respect. The WHO recruits and employs staff regardless of disability status, sex, gender identity, sexual orientation, language, race, marital status, religious, cultural, ethnic and socio-economic backgrounds, or any other personal characteristics.
The WHO is committed to achieving gender parity and geographical diversity in its workforce. Women, persons with disabilities, and nationals of unrepresented and underrepresented Member States (https://www.who.int/careers/diversity-equity-and-inclusion) are strongly encouraged to apply.
Persons with disabilities can request reasonable accommodations to enable participation in the recruitment process. Requests for reasonable accommodation should be sent through an email to reasonableaccommodation@who.int
An impeccable record for integrity and professional ethical standards is essential. WHO prides itself on a workforce that adheres to the highest ethical and professional standards and that is committed to put the WHO Values Charter into practice.
WHO has zero tolerance towards sexual exploitation and abuse (SEA), sexual harassment and other types of abusive conduct (i.e., discrimination, abuse of authority and harassment). All members of the WHO workforce have a role to play in promoting a safe and respectful workplace and should report to WHO any actual or suspected cases of SEA, sexual harassment and other types of abusive conduct. To ensure that individuals with a substantiated history of SEA, sexual harassment or other types of abusive conduct are not hired by the Organization, WHO will conduct a background verification of short-listed candidates.
WHO has a smoke-free environment and does not recruit smokers or users of any form of tobacco.
WHO also offers wide range of benefits to staff, including parental leave and attractive flexible work arrangements to help promote a healthy work-life balance and to allow all staff members to express and develop their talents fully.
The statutory retirement age for staff appointments is 65 years. For external applicants, only those who are expected to complete the term of appointment will normally be considered.
For information on WHO's operations please visit: http://www.who.int.
Staff members in other duty stations are encouraged to apply.
Mobility is a condition of international professional employment with WHO and an underlying premise of the international civil service. Candidates appointed to a fixed-term position in the Professional category with WHO are subject to mobility and may be assigned to any activity or duty station of the Organization throughout the world.
Please note that WHO's contracts are conditional on members of the workforce confirming that they are vaccinated as required by WHO before undertaking a WHO assignment, except where a medical condition does not allow such vaccination, as certified by the WHO Staff Health and Wellbeing Services (SHW). The successful candidate will be asked to provide relevant evidence related to this condition. A copy of the updated vaccination card must be shared with WHO medical service in the medical clearance process. Please note that certain countries require proof of specific vaccinations for entry or exit. For example, official proof /certification of yellow fever vaccination is required to enter many countries. Country-specific vaccine recommendations can be found on the WHO international travel and Staff Health and Wellbeing website. For vaccination-related queries please directly contact SHW directly at shws@who.int.
*For WHO General Service staff who do not meet the minimum educational qualifications, please see e-Manual III.4.1, para 220.
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