Back SVN 002/2025 Health Systems Analyst (Expedited)

Under the overall guidance of the Director of the Migration Health Division, the direct supervision of the Migration Health Informatics (MHI) Manager and in close coordination with the Senior MHI Officer and Senior Health Systems Analyst, the successful candidate is responsible for process and systems analysis, requirements gathering and verification, testing and training for IOM medical systems, and ensuring fulfilment of business requirements of IOM migrant health operations both in the field missions and at Headquarters.

1. Participate in the design of relevant functionalities and information systems that support medical operations including Mimosa, UKTB, LIMS, IMS, ICD, HAP portal, HAPSTAT validation and any new migration health informatics initiatives.
2. Provide inputs to improve medical business process, value added reports and data quality. Monitor and report on recurrent user support issues and learning gaps.
3. Verify documented business requirements, analyze medical business process and suggest new functionalities and enhancements to existing and new medical software.
4. Assist in the coordination of updating or designing new medical forms as needed to support medical operations, through close liaison with health managers, medical staff and technical team; maintain the repository of medical forms and their unique form numbers.
5. In collaboration with Health Data Analyst, review and recommend system rules used in data validation reports for checking the quality of data entered in the medical systems in accordance with relevant technical instructions.
6. Support the implementation of medical (ICD) coding system and other health informatics initiatives.
7. Assist technical teams during solution development of MHD applications such as IMS, ICD, HAP Portal, GIRS and any new initiatives, including business analysis, quality assurance or testing, technical writing or documentation and training.
8. Draft and maintain project and change management documents of MHD systems including process flows, standard operating procedures, user guides and learning materials.
9. Participate in the preparation and implementation of new system releases and change management activities to deploy enhancements or modifications to existing systems.
10. Troubleshoot end-user issues and resolve assigned user support tickets, as necessary.
11. In collaboration with MHI Manager and MHI Officer, mentor and coach MHI Team Assistants, interns or on-the-job trainees as assigned.
12. Perform such other duties as may be assigned.

    Education

    • University Completed advanced university degree in medical field, public health, health sciences or information systems from an accredited academic institution; or
    • Bachelor’s degree in the above fields with minimum two (2) years of relevant professional experience of which at least one (1) year in medical business process management, medical software implementation and management, including troubleshooting and aligning policies and processes with software functionalities.
    • Training on medical informatics, ICD coding and panel physician instructions will be an advantage.

      Accredited Universities are those listed in the UNESCO World Higher Education Database.

      Experience

      • Candidates with medical or health background will have a distinct advantage.
      • Extensive knowledge on migrant health and IOM medical operation of advantage.
      • Actual experience in designing and managing electronic medical records.
      • Understanding of medical, public health and statistical terminology as well as IT disciplines and ability to correctly bridge health and information technology to address changing information management needs of medical units.

        Skills

        • Strong analytical skills required, including a thorough understanding of how to interpret medical information management needs and translate them into
        • Application/operational requirements.
        • Excellent time management skills.
        • Excellent verbal and written communication skills and the ability to interact professionally with a diverse group.
        • Skills in conducting end user training;

          Languages

          • For this position, fluency in English is required. Knowledge of a second official UN language is desirable.

            Required Competencies

            📚 𝗗𝗶𝘀𝗰𝗼𝘃𝗲𝗿 𝗛𝗼𝘄 𝘁𝗼 𝗚𝗲𝘁 𝗮 𝗝𝗼𝗯 𝗶𝗻 𝘁𝗵𝗲 𝗨𝗡 𝗶𝗻 𝟮𝟬𝟮𝟯! 🌍🤝 𝗥𝗲𝗮𝗱 𝗼𝘂𝗿 𝗡𝗘𝗪 𝗥𝗲𝗰𝗿𝘂𝗶𝘁𝗺𝗲𝗻𝘁 𝗚𝘂𝗶𝗱𝗲 𝘁𝗼 𝘁𝗵𝗲 𝗨𝗡 𝟮𝟬𝟮𝟯 𝘄𝗶𝘁𝗵 𝘁𝗲𝘀𝘁 𝘀𝗮𝗺𝗽𝗹𝗲𝘀 𝗳𝗼𝗿 𝗨𝗡𝗛𝗖𝗥, 𝗪𝗙𝗣, 𝗨𝗡𝗜𝗖𝗘𝗙, 𝗨𝗡𝗗𝗦𝗦, 𝗨𝗡𝗙𝗣𝗔, 𝗜𝗢𝗠 𝗮𝗻𝗱 𝗼𝘁𝗵𝗲𝗿𝘀! 🌐

            ⚠️ 𝐂𝐡𝐚𝐧𝐠𝐞 𝐘𝐨𝐮𝐫 𝐋𝐢𝐟𝐞 𝐍𝐨𝐰: 𝐏𝐨𝐰𝐞𝐫𝐟𝐮𝐥 𝐓𝐞𝐜𝐡𝐧𝐢𝐪𝐮𝐞𝐬 𝐡𝐨𝐰 𝐭𝐨 𝐠𝐞𝐭 𝐚 𝐣𝐨𝐛 𝐢𝐧 𝐭𝐡𝐞 𝐔𝐧𝐢𝐭𝐞𝐝 𝐍𝐚𝐭𝐢𝐨𝐧𝐬 𝐍𝐎𝐖!

            IOM’s competency framework can be found at this link. Competencies will be assessed during the selection process.

            Values - all IOM staff members must abide by and demonstrate these three values:

          • Inclusion and respect for diversity: Respects and promotes individual and cultural differences. Encourages diversity and inclusion.
        • Integrity and transparency: Maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.
      • Professionalism: Demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges.
    • Courage: Demonstrates willingness to take a stand on issues of importance.
13. Empathy: Shows compassion for others, makes people feel safe, respected and fairly treated.

    Core Competencies – behavioural indicators (Level 2)

14. Teamwork: Develops and promotes effective collaboration within and across units to achieve shared goals and optimize results.

Managerial Competencies – behavioural indicators (Level 2)

Notes

For further information and other job postings, you are welcome to visit our website: IOM Careers and Job Vacancies