Job Title: Supply Chain Manager, Gaza Reports to: Deputy Country Representative, Operations Department: Operations Salary Grade: 10
**Base Location: Gaza, as security allows**
About CRS JWBG
Catholic Relief Services is the official international humanitarian agency of the Catholic community in the United States. CRS works to save, protect, and transform lives in need in more than 100 countries, and has been present in Jerusalem, West Bank, and Gaza (JWBG) since 1961. In JWBG, CRS currently supports programs through its field offices in Jerusalem, Gaza, Bethlehem, and Ramallah. In Gaza, CRS manages a large emergency relief portfolio across multiple sectors, including food security, shelter, Water, Sanitation and Hygiene (WASH), cash assistance, emergency livelihoods, and psychosocial support. To enable this response, CRS and partners manage a multi-country supply chain, facilitating the entry of large quantities of humanitarian commodities with high levels of accountability and transparency.
Job Summary
The Gaza-based Supply Chain Manager will plan, manage, and provide technical and operational oversight of all supply chain activities – including procurement, logistics, transportation, and warehousing - to ensure effective and efficient delivery of goods to the poor and vulnerable. Your knowledge and experience will allow you to anticipate and manage supply chain needs and challenges, and introduce improvement solutions, as you apply the principles of stewardship, integrity, transparency, and accountability.
Roles and Key Responsibilities
Collaborate with direct reports and programming leads to strengthen the pipeline and supply chain management plan. Manage the determination of procurement and logistics service requirements, desired specifications and delivery schedules, and how sourcing strategies are defined, ensuring proper coordination and communication. Ensure accountability and transparency of all supply chain operations in compliance with CRS and donor regulations, and international and local standards and requirements. Effectively manage talent and supervise. Manage team dynamics and staff well-being. Provide coaching, strategically tailored individual development plans, and complete performance management for direct reports. Monitor and assess performance to ensure adequate capacity for successful support of high-quality programming. In close consultation with Jerusalem-based teams, lead Gaza-based procurement process to identify, assess, select and contract suppliers that will deliver the maximum value for money to the organization. In close coordination with the procurement team, oversee relationships with key suppliers and assess supplier performance. Manage logistical infrastructure, storage facilities, and transportation resources. Oversee application of systems and procedures for inventory and commodity transportation, warehousing, and distribution, as well as for vehicle management to ensure proper handling and safeguarding of assets. Ensure related safety and security protocols are implemented. Oversee inventory control and the management of comprehensive goods tracking and record keeping systems throughout the whole supply chain cycle, from time of request until time of delivery. Ensure all commodities are accurately recorded in the Inventory Management System and ensure the timely preparation and submission of all required reports, including inventory balances, stock status, and documentation of any losses, damages, or discrepancies. Oversee all warehouse facilities and storage operations within Gaza. Ensure warehouses operate with clear segregation of duties, routine physical and verification counts. Coordinate closely with the distribution team to effectively plan and implement goods receipt, storage, and dispatch in line with delivery schedules and supply chain policies and procedures. Uphold rigorous compliance for all supply chain functions that align with CRS and donors’ rules and regulations. Collaborate with other CRS teams to assess supply chain risks and develop responses to risk. Conduct regular supply chain risk assessments and implement mitigation plans. Ensure staff adherence to safeguarding and code of conduct standards. Create and maintain the proper conditions for learning. Establish a safe environment for the sharing of ideas, solutions, and difficulties and the capacity to detect, analyze, and respond quickly to small deficiencies. Provide capacity strengthening guidance, which includes cross-departmental learning.Knowledge, Skills and Abilities
Knowledge of and experience with various public donors’ regulations. Understanding of the Federal Acquisitions Regulations (FAR), WHO regulations and Generally Accepted Commodity Accountability Principles (GACAP) Knowledge of national and international import/export legislation and common customs regulations. Staff management experience and abilities that are conducive to a learning environment. Proficient in MS Office packages (Excel, Word, PowerPoint, Visio) and information management systems. Excellent planning, coordination, prioritization, and time management skills Excellent analytical skills with ability to make independent judgment and decisions Ethical conduct in accordance with recognized professional and organizational codes of ethics Proactive, resourceful, solutions-oriented and results-oriented Ability to work collaborativelyRequired Languages – Fluency in English required, including technical writing in English; Arabic preferred.
Travel – Frequent travel within Gaza and to the West Bank and Jordan as security allows.
Supervisory Responsibilities: Yes
Basic Qualifications
Bachelor’s Degree in Supply Chain or other relevant degree required. Minimum of 5 years work experience in supply chain with progressive responsibilities in any or combination of the following areas: logistics, procurement management, transportation, warehousing.Preferred Qualificatons
Master’s Degree in Supply Chain, other relevant Master’s, or equivalent experience strongly preferred. Professional certification(s) in Supply Chain is a plus. Experience working in the Middle East preferred, and experience working in Gaza or the West Bank strongly preferred. Experience in supply chain management in a large, complex humanitarian operation preferred. Experience with policies, procedures, compliance, and reporting in emergency situations. Experience in building and motivating diverse and talented teams.Agency Competencies (for all CRS Staff):
Personal Accountability – Consistently takes responsibility for one’s own actions. Acts with Integrity - Consistently models values aligned with CRS Guiding Principles and mission. Is considered honest. Builds and Maintains Trust - Shows consistency between words and actions. Collaborates with Others – Works effectively in intercultural and diverse teams. Open to Learn – Seeks out experiences that may change perspective or provide an opportunity to learn new things.Agency Leadership Competencies:
Lead Change – Continually looks for ways to improve the agency through a culture of agility, openness, and innovation. Develops and Recognizes Others – Builds the capacity of staff to reach their full potential and enhance team and agency performance. Strategic Mindset – Understands role in translating, communicating, and implementing agency strategy and team priorities.What we offer
CRS offers U.S. based staff a comprehensive benefits package, including medical, dental, life insurance, vision, and a generous retirement savings plan. Benefits packages for successful candidates employed outside the U.S. are based on the country of employment/in-country office where the candidate will perform the role. CRS´ work culture is a collaborative, mission-driven culture committed to improving the lives of the poor throughout the world.
Catholic Relief Services is the official international humanitarian agency of the Catholic community in the United States. Catholic Relief Services works to save, protect, and transform lives in need in more than 100 countries, without regard to race, religion or nationality. Catholic Relief Services’ relief and development work is accomplished through programs of emergency response, HIV, health, agriculture, education, microfinance, and peacebuilding. We welcome as a part of our staff people of all faiths and secular traditions who share our values and our commitment to serving those in need. CRS’ processes and policies reflect our commitment to safeguarding children and vulnerable adults from abuse and exploitation.
CRS welcomes candidates from the countries and regions in which we work. In the event the successful candidate is an expatriate, the anticipated duration of the assignment is informed by a term limit, based on the type and level of the job and the needs of the agency.
CRS is committed to safeguarding program participants, community members, staff and volunteers from all forms of exploitation and abuse. The successful candidate is expected to sign and adhere to CRS´ Code of Conduct.
CRS talent acquisition procedures reflect our commitment to safeguarding the rights and dignity of all people - especially children and vulnerable adults - to live free from abuse and harm.
Disclaimer: This job description is not an exhaustive list of the skill, effort, duties, and responsibilities associated with the position.
CRS is an Equal Opportunity Employer.
General Requirements
CRS offers are contingent on the selected candidate’s ability to legally work where the position is to be performed. Every government has a unique set of work permit eligibility requirements. All positions requiring residence or frequent travel outside a home country must undergo and clear a pre-employment medical clearance; some work permit processes require clearing a separate government administered medical examination.
CRS prioritizes candidates who are citizens/ permanent residents of the countries where we have CRS offices.