Back Shelter Coordinator

Internal and external candidates will be considered for this vacancy. For the purposes of this vacancy, internal candidates are defined as staff members holding a regular, fixed-term or short-term graded or ungraded contract, including Junior Professional Officers (JPOs), staff on Special Leave Without Pay (SLWOP), and staff members on secondment/loan released by the Organization, unless otherwise specified in their contract. Staff members holding a regular, fixed-term or short-term graded contract will not retain their contract type if appointed to an ungraded position.   Context

IOM operates Five Accommodation Centers for Unaccompanied Minors (Shelters) providing accommodation and access to services for Unaccompanied Migrant Children (UMC). Besides accommodation, the following services are provided to the beneficiaries: addressing basic needs, catering, hygiene, legal counselling, and information about life opportunities in Greece, interpretation, psychosocial support, medical support, Greek learning programs, learning support, organization of intercultural activities, work and career guidance.

Under the overall supervision of the Chief of Mission and the direct supervision of the Project Coordinator, the successful candidate will provide support in implementing project activities through overseeing services for the UMC in the assigned Accommodation Center.

As Coordinator of the Accommodation Center, the successful candidate will take care of and be responsible for the orderly operation of the assigned Accommodation Center. In particular, the coordinator is responsible with the following:
 

1. Oversee the conditions of the assigned facilities, ensuring that the facilities and equipment are maintained and repaired in timely manner; food is distributed in good quality and premises are kept clean at all times, in accordance to UMC safety and security.

2. Supervise the UMC participation in the programs of services provided at Accommodation Center and organize monthly meetings to receive their feedback on living conditions and the support they receive. Ensure appropriate case-by-case escort of UMC in services for matters of personal status, healthcare, and educational visits activities outside the Accommodation Center.
3. Prepare the monthly shift schedule for the staff of assigned Accommodation Center and supervise its implementation. Coordinate the staff in the performance of their duties and ensure effective communication and cooperation between its members. Plan mandatory individual meetings at regular intervals, maximum every three months, with each employee to evaluate their actions and individual performance.
4. Supervise the operation of the complaint mechanism implemented within the Accommodation Center.
5. Supervise the financial and administrative management of the Accommodation Center. In this context:
a. Coordinate the process of procurement, recording, storage, and distribution of the items available at the Accommodation Center, such as raw food materials, consumables, personal hygiene items, clothing, footwear, and linen.
b. Record shortages of pharmaceutical supplies of first aid or necessary for the treatment of a minor, as well as of first aid supplies.
c. Coordinate the administrative procedures for the reception, accommodation, and departure of UMC from the center in collaboration with the reference person.
d. Coordinate the administrative issues that arise in the context of cooperation with other services and bodies of the public or private sector.
 

As Scientific Supervisor of the Accommodation Center, the successful candidate will be responsible to supervise and monitor the scientific work and will be the point of reference and accountability of the scientific staff. In this context:
1. In cooperation with the rest of the scientific staff, prepare the program of services and activities, both in groups and one-on-one. In cases of extraordinary activities, the service schedule may be modified.
2. Plan and supervise the interdisciplinary and scientific meetings of the Accommodation Center.
3. Ensure the timely referral of the UMC to a specialized external agency, in cases where the provision of specialized care or support is required.
4. Perform such other duties as may be assigned.

Education

• University degree in Social Work or Humanitarian Sciences from an accredited academic institution with at least two years of relevant work experience. Master’s degree in above fields an advantage.
• Τraining in one or more of below subjects an advantage
  o child protection or
  o the protection of unaccompanied minors or
  o vulnerability management or
  o the reception of applicants for international protection or
  o the integration of recognized beneficiaries of international protection Accredited Universities are those listed in the UNESCO World Higher Education Database.   Experience
  • Minimum two years of relevant work experience in a field related to child protection or the protection of unaccompanied minors or vulnerability management or the reception of applicants for international protection or the integration of recognized beneficiaries of international protection;
  • Experience in working in a multi-cultural environment;
  • Familiar with direct assistance to migrants and/or refugees; Skills
    • Ability to work under minimal supervision;
    • Demonstrated ability to work well under pressure and keep deadlines;
    • Strong work ethics and commitment to humanitarian principles;
    • Willingness to work under difficult conditions;
    • Willingness to work in morning or evening shifts, during holidays and weekends; as well as night emergencies;
    • Strong organizational, facilitation, communication, writing and presentations skills;
    • Excellent communication and negotiation skills, personal commitment, efficiency and flexibility;
    • Excellent level of computer literacy, and proficient use of commonly used IT equipment. Languages
      • Fluency in English and Greek (written and oral) is required. IOM’s official languages are English, French and Spanish. Proficiency of language(s) required will be specifically evaluated during the selection process, which may include written and/or oral assessments.   Required Competencies   IOM’s competency framework can be found at this link. Competencies will be assessed during the selection process.   Values - all IOM staff members must abide by and demonstrate these three values:
      • Inclusion and respect for diversity: Respects and promotes individual and cultural differences. Encourages diversity and inclusion.
    • Integrity and transparency: Maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.
  • Professionalism: Demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges.
• Courage: Demonstrates willingness to take a stand on issues of importance.