Post N° IT-155 / Ref. No. 198/2024
JOB DESCRIPTION - please click HERE
University degree, preferably in computer sciences or equivalent education. At least five years of experience in similar environment, i.e. supporting business applications, business automation and systems. Organisational and project management abilities; proven ability to work as a member of multi national/multi-disciplinary teams (including contractors), dealing with complex, interrelated technical issues. Ability to communicate clearly and effectively, both orally and in writing, in technical and non-technical areas with technicians and non-technical managers particularly in trying circumstances. Ability to work independently and with the team, to be self-motivated, to work under stress with tight deadlines. Specific Qualifications Broad technical background or experience in the area of ICT [including Systems, Applications and Products, Electronic Data Interchange (EDI), networking, internet and operating system technology, systems security]. Multi-year experience working in Service Desk or Customer Success operations with deep understanding and knowledge of the of the Service Desk operations. Very good interpersonal & communication skills as the incumbent will be exposed to diverse groups of users and colleagues in various situations. Ability to support systems/technical environments managed by other personnel. Knowledge of tools supporting Service Desks, collaboration tools & Active Directory. High awareness about Cyber Security environment, especially in the context of Service Desk applications NATO's two official languages are English and French. The work of this post is mainly conducted in English, therefore fluency in that language is essential and working knowledge of French is desirable.
WHAT DO WE OFFER?
Multicultural environment Initial three year contract with competitive monthly tax-free salary (subject to Article 19 of the Ottawa agreement on exemption of Taxation) Additional benefits for expatriate staff including expatriation and education allowances (where applicable) and additional home leave Excellent health coverage Great work/life balance Generous annual leave of 30 days plus official holidays Pension Scheme Basic monthly salary: EUR 7 370.72, tax free.
HOW TO APPLY?
All candidates should refer to the FAQs before applying.
NSPA internal candidates must submit additionally their latest completed performance report.
NSPA staff members of the same grade can submit a transfer request till 14th February 2024.
Applications sent via e-mail will be automatically rejected.
IMPORTANT NOTES
Qualified redundant NATO civilian candidates of the same grade will be considered in priority.
The Talent Acquisition and Development Office shall let you know in due course the outcome of the screening process.
Moreover, due to the broad interest in NSPA and the large number of potential candidates, telephone or email enquiries cannot be dealt with. NSPA as an employer values diverse backgrounds and perspectives and is committed to recruiting and retaining a diverse and talented workforce. NSPA welcomes applications of nationals from all Member States and strongly encourages women to apply.
NSPA COVID MEASURES:
All deployable vacancy announcements include the requirement to be fully vaccinated at the time of receiving the offer of employment. No offer of employment shall be made to deployable candidates who refuse to be vaccinated.
IMPORTANT NOTE:
Your application should be submitted in one go and you will not be able to modify your data once submitted.