Org. Setting and ReportingThe Office of Information and Communications Technology (OICT) is leading the digital transformation of the organization to enable a better, safer, more sustainable future through secure, reliable, and innovative technology solutions. The United Nations Office of Information and Communication Technology's Enterprise Solutions Service (OICT/ESS) develops and supports a wide range of enterprise solutions and provides products and services that support the work of the UN. The incumbent will be part of the Enterprise Application Centre—Asia, hosted by ESCAP and located in Bangkok, Thailand, and will report to a Senior Information Systems Officer within OICT/ESS. OICT is committed to achieving 50/50 gender balance and geographical diversity in its staff, and female candidates are strongly encouraged to apply for this position. OICT supports the principles of work-life balance and flexible work arrangements. ResponsibilitiesUnder the direct supervision of the Information Systems Officer and general supervision of the Enterprise Solutions Service Chief, the incumbent will perform the following functions: • Provides support for SharePoint Online and O365 platform based systems, and applications; performs complex troubleshooting for various applications such as content management, knowledge management and case management. • Participates in the development, programming, testing, debugging and implementation of new SharePoint Online systems releases, modules and functionalities; conducts version management. • Designs and develops solutions on SharePoint Online, O365, Power platforms and Azure Services as well as other UN established standards for software and tools. • Manages, designs, creates, produces and maintains technical documentation for relevant web application systems and products; manages and administers changes to technical documentation in accordance with prevailing change management and operation procedures. • Assists in developing/refining support and operations procedures for relevant web applications systems, including programming requirements and recommendations to users for the programming interfaces. • Serves as team leader in projects dealing with the planning, specification, design, development, implementation and maintenance of SharePoint Online, O365 and Power platforms application systems; liaises with users to define and specify requirements; builds, tests and modifies prototype application systems. • Contributes to feasibility studies, systems analysis, design, development, implementation and evaluation and testing of web application systems improvements and new application systems. • Assists in the identification of user s needs, including business process and document workflow analysis, organization and maintenance of document repositories; identifies classification schema, retention and archival procedures; designs and develops workflow systems; conducts research on document/information/knowledge management computer applications’ tools, procedures and standards. • Provides support on web application systems development matters, including security and data backup and recovery. • Drafts correspondence and communications; including work plan revisions and other related issues, as well as prepares unit contributions for a variety of periodic reports. • Keeps abreast of developments in the field; conducts research on new technologies; performs benchmarking and proposes new acquisitions; assists in the implementation of new technologies. • Provides guidance and training to new/junior staff; plans day-to-day work and supervises other staff as required. • Assists with the collection and analysis of data as well as preparation of data presentations and reports for information sharing, responding to queries, knowledge management, planning and decision making. • Assists with visualizations and updating information material such as web pages or brochures. • Performs other related duties as required. Competencies• PROFESSIONALISM: Knowledge of organizational information infrastructure, including hardware, software and application systems such as knowledge management, content management, case management, and identity management. Knowledge of relevant programming language(s) and ability to use programming skills to develop information systems. Knowledge of system development workflow and document flow processes, ability to conduct research and gather information from a wide variety of standard and non-standard sources. Ability to respond to changing requirements and assignments, ability to apply good judgment in the context of assignments given. Ability to perform a wide range of application software development and maintenance tasks under minimum supervision. Shows pride in work and in achievements; demonstrates professional competence and mastery of subject matter; is conscientious and efficient in meeting commitments, observing deadlines and achieving results; is motivated by professional rather than personal concerns; shows persistence when faced with difficult problems or challenges; remains calm in stressful situations. Commitment to implementing the goal of gender equality by ensuring the equal participation and full involvement of women and men in all aspects of work. • COMMUNICATION: Speaks and writes clearly and effectively; listens to others, correctly interprets messages from others, and responds appropriately; asks questions to clarify and exhibits interest in having two-way communication; tailors language, tone, style and format to match audience; demonstrates openness in sharing information and keeping people informed. • TECHNOLOGICAL AWARENESS: Keeps abreast of available technology; understands applicability and limitation of technology to the work of the office; actively seeks to apply technology to appropriate tasks; shows willingness to learn new technology. EducationHigh school diploma or equivalent is required. A first-level university degree may be accepted in lieu of two years of required experience. Job - Specific QualificationA university degree in computer science, information technology, or a relevant field is desirable. Work ExperienceA minimum of 10 years of progressively responsible professional experience in information systems analysis, software development, and maintenance is required. A minimum of 10 years of hands-on development experience with SharePoint and SharePoint Online is required. A minimum of 6 years of hands-on experience writing pipelines for Azure DevOps to deploy SPO and Power Platform applications is required. A minimum of 4 years of experience building Case Management and Knowledge Management solutions is required. A minimum of 2 years of development experience using Microsoft Graph API is required. A minimum of 2 years of hands-on experience using ShareGate is desirable. A minimum of 2 years of experience developing with Plumsails forms is desirable. A minimum of 1 year of experience in Machine Learning is desirable. LanguagesEnglish and French are the working languages of the United Nations Secretariat. For this job opening, English is required. Working knowledge of Spanish is desirable. The table below shows the minimum required level for each skill in these languages, according to the UN Language Framework (please consult https://languages.un.org for details).